All Blog Posts Tagged 'customer satisfaction' (2)
Training Provider WHO ARE YOU?
The ripple effect, do you understand it?
Every action has a reaction, no matter how small or large. Any time we stretch the truth, tell a white lie or right out tell a whopper of a lie there is a reaction.
When a salesperson…
ContinueAdded by Scott Hengtgen on March 6, 2013 at 1:00pm — 3 Comments
Factory Service Contracts
The # 1 reason to sign up with the factory is employee retention. The internal customer (the employee), is most important. Do dealers truly understand this point? In my professional opinion, when the internal customer (the employee), has total confidence, from the F&I handoff, to the service department, everything comes together. The employee feels secure about the customers protection, for their vehicle. Now, the customer never suffers, service retention goes through the roof and…
Added by Tony Provost on May 4, 2011 at 2:29pm — No Comments
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