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All Blog Posts Tagged 'dealership' (517)

The Long Arm of Loyalty

In the decades I’ve been in the automotive industry, I’ve rarely seen a dealerships compete on anything other than price.  After all, it’s pretty easy to compare pricing, especially with the advent of the internet.  Today, more than ever, the consumer has the ability to shop faster, further and with all the tools that…

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Added by Tom Cannata on February 4, 2016 at 9:05am — 2 Comments

Level the Playing Field

Give Dealership Professionals the Tools They Need to Succeed



You’ve worked hard to ensure you have the best professionals in the business working at your dealership, so it makes sense that you’ll continue working hard to give them the edge they need when it comes to connecting with shoppers, creating…

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Added by Joseph Little on February 1, 2016 at 5:14pm — No Comments

Auto/Mate Announces Integration with Scan123, Saving Auto Dealers Money While Improving Productivity

Albany, N.Y. – February 1st, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the integration of its dealership management system (DMS) with Scan123's electronic document management system. Auto dealerships using Scan123's solution can now store documents in, and retrieve documents from, Auto/Mate's Automotive Productivity Management Suite (AMPS) DMS. The…

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Added by Mike Esposito on February 1, 2016 at 9:23am — No Comments

Your Employees May Be Doing Social Media but Do They REALLY Know How to USE It?

Social media has many advantages in today’s digital world. And, leveraging these social media accounts and platforms through employees enables your dealership to reach local customers through the networks of these employees.

 

Many salespeople use social media to promote themselves and increase awareness…

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Added by Paul Moran on January 29, 2016 at 8:51am — 2 Comments

Unchain Your Sales Force: Why you Need A Mobile CRM

What’s the most time-consuming part of making a sale? More often than not, it’s the paperwork: dragging the customer inside to input information…involving sales managers who are stuck in their offices desking deals...getting trade-in information down on paper to input into the appraisal tool, which is back in the…

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Added by John J Bottone on January 25, 2016 at 7:31am — No Comments

Selling a Vehicle is a Breeze without SSN or DOB

One of the biggest issues facing dealerships in the sales process is compliance. There are a number of pitfalls dealers face. Many of these have to do with “transparency.” This basically means being certain the dealership personnel treat everyone the same -- especially when matching them up with the correct financing.…

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Added by Ken Luna on January 25, 2016 at 7:00am — No Comments

Are Your Listening Ears On? ‘Cause It’s About to Get Loud

An undeniable shift is happening in our industry. One that will change how we operate forever. It’s all about delivering on the customer experience with a true online buying process. AutoNation saw it. And, Carvana, Beepi and other start-ups are gaining traction. In addition, other vendors within our industry have…

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Added by Paul Moran on January 15, 2016 at 6:50am — No Comments

Social Media Shake-Up: Part I

What’s New & What’s Staying the Same in 2016 

Each year there are shifts and updates in social media. One minute, a platform is the hottest new thing around, and the next, it’s been deleted off everyone’s smartphones and a new one’s taken its place.  In 2016, it’s important your…

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Added by Joseph Little on January 13, 2016 at 10:45am — No Comments

A Change in Perspective Can Save Lives

Dec 23 was a sad day, indeed. A young man driving a 2001 Honda Accord was killed in an accident when his recalled Takata airbag shattered and he was fatally injured. Honda had previously…

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Added by Chris Miller on January 8, 2016 at 8:10am — 1 Comment

“Clicks-to-Bricks” Express Auto Retailing Is Coming

Today, technology must create a customer journey that allows a consumer to buy online, or start online, and pick up right where they left off in the showroom. The technology exists to accomplish this. Proof of that is right in front of our eyes in the Carvanas, Beepis, Vrooms and other such companies. They’re already…

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Added by Bruce Thompson on January 4, 2016 at 8:49am — 1 Comment

This Week in Social Media

News for the Week of 12.30 

Google 360-Degree Storytelling on YouTube



Storytelling is BIG and YouTube doesn't plan on missing out. Google Spotlight Stories are now available for select Android users on the…

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Added by Joseph Little on December 30, 2015 at 5:29pm — 1 Comment

Own Your Way to Customer Loyalty

Earning customer loyalty in today’s society is especially tricky. As almost every retailer now has a loyalty program, it’s difficult to stand out and make your customer truly feel special and appreciated. Earning loyalty isn’t simply about giving something away. It’s about creating and nurturing a relationship that…

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Added by Mike Gorun on December 30, 2015 at 10:50am — No Comments

The ROI of Customer Experience

An interesting study conducted by MaritzCX and published on CustomerThink relays how dealers should care about – and invest in – the creation of a better customer experience in their stores.

 

While customer experience can be vague, and…

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Added by Mike Gorun on December 22, 2015 at 9:29am — No Comments

Is RedCap the Answer to Increased Service Revenue & Customer Satisfaction?

A recent article in Automotive News highlighted a start-up seeking to help dealers offer loaner cars and delivery/pick-up services without the additional expense of staff. RedCap Automotive…

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Added by Chris Miller on December 18, 2015 at 8:32am — No Comments

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me was that only 33% of all sales consultants hired reached their three-year service anniversary; which means that 67% of sales consultants that were hired quit within the first three years.

 

The high turnover rate among car…

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Added by Mike Esposito on December 16, 2015 at 7:37pm — No Comments

Auto/Mate Integrates with CRMSuite, Improving Business Intelligence at Auto Dealerships

ALBANY, N.Y. – December 15th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has recently integrated its dealership management system (DMS) software with CRMSuite. Dealers using both Auto/Mate and CRMSuite will benefit from the increased business intelligence that the DMS and CRM deliver via real-time data exchanges between the systems.

 

“Our Open/Mate integration program is very inexpensive…

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Added by Mike Esposito on December 15, 2015 at 10:31am — No Comments

How New Car Owner Clinics Can Foster Customer Loyalty

In dealing with the customer experience, all too often the conversation centers on the customer’s buying path from initial contact through the sale. What many businesses don’t think about, however, is that the sale is only the start of the relationship. Customer loyalty is built through a consistent customer-centric…

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Added by Mike Gorun on December 15, 2015 at 8:23am — 1 Comment

The Follow-Up

It happens every day. You sit in your morning meetings and you review the daily log from the day before and you ask each salesperson, “What is going on with Mr. & Mrs. Smith?” And then it happens, the salesperson goes blank and gets that “deer in the headlights” look. You wait….. and nothing. Across the table…

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Added by Christopher "Kit" Rogers on December 14, 2015 at 8:36am — 1 Comment

The Easiest Path to Social Media Exposure & Sales

If you haven’t heard, it’s getting harder for businesses to reach their audiences on Facebook unless they’re willing to spend some money. Estimates are that the average reach for a company post on its Facebook page is around 2-6 percent organically. There are only two ways to increase that. First, by…

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Added by Paul Moran on December 11, 2015 at 8:19am — 3 Comments

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Blog Posts

Developing Content To Generate Sales

Posted by Paul Potratz on February 5, 2016 at 12:34pm 1 Comment

Make sure your site is accessible and resourceful to your clients.

Many dealers aren’t taking advantage of using content as a way to generate sales. On this week’s episode of Hard Facts, Samantha is covering how you can…

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Recalls and the Connected Car: Is In-Vehicle Technology the Answer?

Posted by Chris Miller on February 5, 2016 at 7:59am 0 Comments

Today’s cars come with very sophisticated technology, including live…

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This Week in Social Media

Posted by Joseph Little on February 4, 2016 at 2:29pm 0 Comments

News for the Week of 2.4 

Snapchat Add Me…

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Know your Competition! What Independents Are Doing to Retain Customers

Posted by Mike Gorun on February 4, 2016 at 9:17am 0 Comments

There is a constant stream of advice from industry experts concerning…

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The Long Arm of Loyalty

Posted by Tom Cannata on February 4, 2016 at 9:05am 2 Comments

In the decades I’ve been in the automotive industry, I’ve rarely seen…

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