All Blog Posts Tagged 'dealership' (990)

Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern society. In the past, …

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Added by Chris Miller on November 21, 2017 at 10:06am — No Comments

Sometimes It’s the Small Things that Matter Most

In building customer loyalty,…

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Added by Mike Gorun on November 21, 2017 at 9:45am — No Comments

Marketing vs. Content: It’s a Matter of Perspective

In a world filled with noise, companies large and small are competing for consumer attention…

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Added by sara callahan on November 16, 2017 at 9:41am — No Comments

Putting the “R” Back in CRM

Too often, CRM…

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Added by Scot Eisenfelder on November 16, 2017 at 9:16am — No Comments

You Don’t Have to Be Company 2nd to be Customer 1st

While today’s businesses understand the need to provide an excellent customer…

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Added by Mike Gorun on November 14, 2017 at 9:13am — No Comments

Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year. And, with larger high-volume dealerships, this amount can be dramatically higher. Whether your dealership “needs” the money or not,…

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Added by Ujj Nath on November 13, 2017 at 9:37am — No Comments

Master Video Fundamentals Before Going Social

When I talk to dealers about video marketing, one question I get asked a lot is "What about social?" In particular the marketing folks want to know what types of videos they should make to post on their social media platforms, which…

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Added by Timmy D. James on November 9, 2017 at 9:28am — No Comments

Preparing for Autonomous Vehicles

For many, autonomous vehicles are synonymous with ride sharing and hence reduced fleet size and…

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Added by Scot Eisenfelder on November 9, 2017 at 9:10am — No Comments

Be a Destination Dealer by 2020

Want to differentiate your store from others and grow your top and bottom line numbers? Women are now buying 45% of all cars at new car dealerships, which translates into an average of 620 new and used vehicles combined annually.

What processes can be implemented for ups, guests, and women shoppers to optimize their experience at your dealership, especially the ones who walk in and say they’re just looking? Do your front-line people think these guests aren’t serious and ignore them or…

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Added by Anne Fleming on November 8, 2017 at 6:22pm — No Comments

The Key to Modern Customer Loyalty

As times change, so do consumer desires. What hasn’t changed are…

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Added by Mike Gorun on November 7, 2017 at 9:53am — No Comments

The Data Doesn't Lie: Shocking Discoveries In Automotive Attribution

Written by Steve White and David Metter…

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Added by Steve White on November 7, 2017 at 9:38am — No Comments

Affinitiv CEO Scot Eisenfelder Challenges Auto Dealers That Service Absorption is a Dangerous Number

Auto dealers would be better served if outdated metric was retired and replaced with a focus on service revenue per units-in-operation …

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Added by Scot Eisenfelder on November 6, 2017 at 9:38am — No Comments

How to Spot a Process Breakdown

Have you ever suspected that a process is broken, but you're not sure what to fix? Every dealer has experienced this at some …

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Added by Kip Miles on November 3, 2017 at 9:39am — No Comments

Service Absorption is a Dangerous Number

Service absorption is one of the most frequently cited Fixed Ops metric…

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Added by Scot Eisenfelder on November 2, 2017 at 8:43am — No Comments

Holidays are the Perfect Time to Nurture Loyalty

It’s beginning to look a lot like the holidays. In retail, that typically means an upsurge…

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Added by Mike Gorun on October 31, 2017 at 9:34am — No Comments

ELEAD1ONE Releases Free eBook for Auto Dealers: Fix Your Phones & Boost Profit in Your Service Department

Atlanta, GA - October 31, 2017 -…

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Added by Bill Wittenmyer on October 31, 2017 at 9:08am — No Comments

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited…

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Added by Chris Miller on October 27, 2017 at 10:22am — No Comments

“Talking” to Millennials: How to Speak Their Language

I was recently asked my thoughts about reaching the…

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Added by Scot Eisenfelder on October 27, 2017 at 10:03am — No Comments

ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group

Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops

Atlanta, GA – October 23, 2017 - ELEAD1ONE announced today that its…

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Added by Bill Wittenmyer on October 27, 2017 at 9:30am — No Comments

The Dominance of Video Marketing for Business

As video continues its quick rise it has become the most engaged with and…

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Added by Timmy D. James on October 26, 2017 at 9:08am — No Comments

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