All Blog Posts Tagged 'desking' (12)

The Pain of Selling Without a Clue by Richard Keeney

Knowing all the facts about a buyer makes a desk manager's job much more effective. A more successful outcome can be engineered from discovering the customer's motivations, desires, and if there is much competition for a particular deal. Having your sales team implement the Customer Assistance Sheet in a comfortable and consistent way every time they speak with a…

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Added by Richard Keeney on April 28, 2017 at 4:37pm — No Comments

Increase Closing Ratios: Role-Play the Proposal at the Desk by Richard Keeney

Prior to delivering the proposal, get your salespeople, especially your newer ones, to role play the figures with you as if you’re a customer. Everyone can benefit from having a rehearsal. With this strategy you can develop trust in your sales team through this verification process. You’ll be impressed with how this strategy can improve your closing ratios with just…

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Added by Richard Keeney on April 14, 2017 at 2:30pm — No Comments

COMMA, Your Honor

     As Director of Training, I am always paying attention to the needs of dealers to see if a simple suggestion or note would solve the problem, or if it’s a larger issue, a training program to change the current practice.  As it is with most things that involve change, I’m usually met with resistance.  “If it’s so important, why are you the first to tell us?”

     Sometimes, it’s because a new practice has emerged, but most of the time, I’ve discovered that I wasn’t the first…

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Added by John Fuhrman on February 2, 2017 at 10:12am — No Comments

Auto/Mate Launches Option/Mate Mobile F&I Menu Solution, Improving Customer Experience

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – January 19th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today launched Option/Mate™ Mobile, a mobile-optimized version of its advanced F&I menu solution for auto dealers. F&I managers using Auto/Mate's dealership management system (DMS) can now offer customers at their auto dealerships a variety of menu presentations on a mobile tablet. Option/Mate Mobile allows the…

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Added by Mike Esposito on January 19, 2015 at 1:15pm — No Comments

Auto/Mate Adds Rates, Residuals and Rebates to Desk/Mate, Providing Auto Dealers with Instant Incentive Information

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – December 8th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the addition of rates, residuals and rebates information to its Automotive Management Productivity Suite (AMPS®) Desk/Mate module. Dealerships that use Auto/Mate's desking solution now have access to real-time lease rates, residuals, manufacturer…

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Added by Mike Esposito on December 8, 2014 at 1:18pm — No Comments

Working the Deal, I Hate Internet Sales Part 5

Well its been a long delay in the series but here is the next installation, Working the Deal...

I honestly hesitate to even include this in the series as often it will clash directly with the process that sales managers want to follow when desking deals.  However, the whole point of this series is to address those management teams that actually do hate internet sales and see it as a bottomless h*** of red ink.  If you do fall into a category that this rubs the wrong way, I…

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Added by Danny Maynor on June 30, 2014 at 9:00am — No Comments

Scott Volkswagen Sticks with Auto/Mate's DMS for Cost Savings, Customer Service and Streamlined Processes

ALBANY, N.Y. – October 21st, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Scott Volkswagen, the largest Volkswagen dealership in New England, has saved more than half a million dollars since switching to Auto/Mate's dealership management system (DMS) in 2006. Scott Volkswagen's employees enjoy Auto/Mate's premier customer service while using the DMS system to streamline processes within their dealership; most…

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Added by Mike Esposito on October 21, 2013 at 11:39am — No Comments

Auto/Mate and CAR-Research XRM Announce Integration of DMS and CRM Solutions for Auto Dealers

ALBANY, N.Y. – March 18th, 2013 – Auto/Mate Dealership Systems, the highest rated dealership management system (DMS) provider, announced today that it has fully integrated with CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Extreme CRM.” For auto dealers using either product, the integration expands the number of vendor choices, while dealers using both systems can benefit from real-time, bi-directional data delivery.

“Our Open/Mate platform makes it…

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Added by Mike Esposito on March 18, 2013 at 11:30am — No Comments

Do You Use a CRM? Answer Three Questions in Three Minutes and You May Win $200!

Auto/Mate Dealership Systems is conducting a survey about CRM and desking solutions. We want to know what the most important features are and what matters most to users when considering purchasing a new solution. We would greatly appreciate your time and help with this survey, which is only three questions and should take approximately three to five minutes of your time! In two weeks, we will choose one random entry from our survey respondents and award that winner a $200 Visa gift…

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Added by Mike Esposito on November 15, 2012 at 4:49pm — No Comments

Don’t Fight It… Just Write It… It Works!!!

How do you desk your deals? Maybe you don’t even desk deals. Either way, it is inevitable that you get to a point in the sale, where you have to talk about the deal and the make-up of the deal. If your process is set up where you send a salesperson back and forth, two and three times, ask yourself why?  Does it make you feel good after the third time, you come out from behind the desk, go in the deal, talk…

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Added by Tony Provost on June 27, 2011 at 2:38pm — 31 Comments

VinSolutions Announces Certification with Mitsubishi for Dealer CRM and ILM

Overland Park, KS – April 13, 2011 – VinSolutions, an industry-leading developer of Internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has been approved by Mitsubishi for certification as a Certified Lead Management Provider (CLMP). 

Mitsubishi certification ensures that dealers using the VinSolutions’ suite of…

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Added by Joseph Little on April 14, 2011 at 9:34am — No Comments

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