How Dealers Can Eliminate Deficiencies with More Accurate Attribution Tracking
ContinueAdded by David Metter on March 7, 2016 at 1:30pm — No Comments
While I love to be active myself, I certainly could not call myself a big fan of watching and keeping up with sports. It seems, however, that you cannot turn on a television, read a newspaper or use any social media recently without hearing about continuous misdeeds and wrongdoings of NFL players. I’m sure that you’ve seen them as well. So this is not designed to rehash,…
ContinueAdded by sara callahan on October 22, 2014 at 9:25am — No Comments
It sounds backwards, at first, but when was the last time you asked your customers for a complaint or some constructive criticism? If you’re like most dealerships, you’re doing everything you can to avoid complaints and negative reviews. In the past, you may have even ignored customers that voiced a complaint. However, in today’s world of instant feedback and review sites,…
ContinueAdded by Mike Gorun on October 7, 2014 at 8:43am — No Comments
A fascinating article in Forbes shared a concept that is increasingly winning over customers. In the article, the author described what he termed “anticipatory customer service” as “a customer experience that manages to serve even the…
ContinueAdded by Mike Gorun on April 22, 2014 at 9:08am — No Comments
An interesting article on the Forbes website shared the results of a recent study by Deloitte Global Human Capital Trends. The study was the result of an extensive survey of over 2,500 companies in 90 countries. Based on the survey results,…
ContinueAdded by Richard Holland on March 20, 2014 at 9:30am — 4 Comments
Would your customers get a tattoo of your brand?
A recent article on Forbes told the story of Swiftwick, a sock company that had such a fervent following that customers had been getting their logo tattooed on themselves. According to the article, this company does little to no…
ContinueAdded by Mike Gorun on December 3, 2013 at 10:12am — No Comments
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