Today’s customers are fickle creatures -- one misstep and they never return. So, how is a dealership supposed to identify true customer loyalty if it can’t simply be judged by repeat business?
According to an article in Inc., the Disney…
ContinueAdded by Mike Gorun on August 25, 2015 at 9:48am — No Comments
This was originally posted on the NCM Institute Up to Speed blog.
I think we have all heard that we can’t even fail unless we try. In every class we conduct at the NCM Institute, we begin by focusing on accountability, management, and…
ContinueAdded by Robin Cunnigham on April 29, 2015 at 8:11pm — 2 Comments
Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.
Most people agree that there is more upside potential left on the table, they are just not…
ContinueAdded by Robin Cunnigham on December 4, 2014 at 10:30am — 3 Comments
Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:
“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…
ContinueAdded by Robin Cunnigham on October 16, 2014 at 2:04pm — No Comments
This is the second installment in a two-part series by Steve Hall. To read Part One, click here.
This is the second installment in a …
ContinueAdded by Steve Hall on October 9, 2014 at 10:56am — No Comments
This article was written by Robin Cunningham and was originally published on the NCM Institute Up to Speed blog.
Is it just me, or does it seem like so much of what we take for granted in life is a zero-sum game?…
ContinueAdded by Garry House on September 25, 2014 at 10:30am — No Comments
Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier – and the results are consistently better if you’re…
ContinueAdded by Garry House on August 28, 2014 at 11:00am — No Comments
This article was written by Steve Hall of the NCM Institute Center for Automotive Retail Excellence.
Have you ever thought about what keeps you from becoming the best you can be? Hopefully, not only have you thought about this in the past, but you think about it on a regular basis. Though this thought…
ContinueAdded by Garry House on August 21, 2014 at 10:08am — No Comments
This article was written by Bob Sloan and was originally published on the NCM Institute Up to Speed blog.
Car count is one of the primary metrics for measuring growth in the service department. An increase usually leads to additional shop hours produced and gross profit. A decrease is a call to action to determine the cause(s) as well as develop a plan to…
ContinueAdded by Garry House on August 12, 2014 at 10:36am — No Comments
This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.
I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.
In the retail automobile business, that growth can come in many forms, such as:
Added by Garry House on July 29, 2014 at 10:30am — 2 Comments
This article was written by NCM Institute instructor, Steve Hall and originally published on the Up to Speed blog.
Do you have 60 seconds to gain a service customer? Let me restate that: Do you have a structured 60 seconds to gain this customer? Why the emphasis on…
ContinueAdded by Garry House on June 19, 2014 at 11:07am — No Comments
Written by Steve Hall. Originally published on the NCM Institute Up to Speed blog.
People are interesting and they never cease to amaze me. At the NCM Institute, one of the classes I teach is …
ContinueAdded by Garry House on April 22, 2014 at 10:32am — No Comments
Written by Robin Cunningham of the NCM Institute Center for Automotive Retail Excellence. Originally published on the Up to Speed blog.
In order to write this blog article I am compelled to admit that…
Added by Garry House on April 2, 2014 at 4:00pm — 1 Comment
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