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All Blog Posts Tagged 'lawsuit' (4)

What Does Cheating Teach Your Employees?

Automotive News recently carried a story about a lawsuit filed by Subaru of America against one of their franchisees. The lawsuit accuses a Southern California dealership of falsifying 224 CSI surveys in an…

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Added by Richard Holland on February 19, 2015 at 9:20am — No Comments

How Avoid SMS/Texting Lawsuits: 4 Quick Tips to Keep Your Dealership Safe

Late last year, a 2.5 million dollar lawsuit was won against Lithia Motors Inc. for sending unwanted text messages to customers without giving them the option to opt out of the text messages. According to AutoNews.com, Lithia was hit with a class-action lawsuit for broadcasting to 57,800 consumer cell phones text messages that failed to adequately allow the recipients to opt out of…

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Added by Todd Smith on May 7, 2012 at 11:03am — No Comments

Buy Here 'Cause They Suck

Most dealerships and businesses in general know that it's bad practice to bad-mouth your competition. That being said, I know of and have heard plenty of salespeople and managers using their online reviews to help close a deal by comparing them to their competitors online reviews. This practice is similar if not exactly the same. You are leveraging negative comments about your competitor left by other people (who you are representing as real - we all know fake reviews exist) to your positive…

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Added by Arnold Tijerina on November 2, 2011 at 11:11am — 1 Comment

Dealers In California May Be Forced To Change The Way Salespeople Are Paid

In a class action lawsuit filed on June 21, 2011 against AutoNation (Santa Clara Superior Court, entitled Lilly v. AutoNation, Case No. 1-11-CV-203569), attorneys are claiming that AutoNation is in violation of the California Labor Code by misclassifying commissioned sales reps as exempt from overtime and, in addition, issuing deduct vouchers post-sale for losses in commissionable gross due to repair or…

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Added by Arnold Tijerina on July 25, 2011 at 2:31pm — 21 Comments

Blog Posts

Digital Moments and Mobile Tech: Auto Marketing for the Modern Car Shopper

Posted by Mike Snellenberger on August 25, 2016 at 3:00pm 0 Comments

Today’s tech-savvy shopper relies on internet research and mobile technology to make purchasing decisions. Every time potential customers conduct a search, it creates a digital moment ~ a brief, online interaction that answers an immediate…

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Highline Dealers; How Do You Deliver The Best Service Experience?

Posted by Ken Hite on August 25, 2016 at 2:45pm 0 Comments

According to J.D. Power's 2016 CSI study, the key areas that dealers need to pay specific attention to are...

  • Wait Time: Consumers are willing to wait 1-2 hours for service. Unfortunately, the majority of customer…
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Chattel Mortgage: Benefits And How It Is Work

Posted by Samuel on August 25, 2016 at 1:10pm 0 Comments

The Chattel Mortgage is the commercial finance product wherever customers to takes the ownership of chattel (Vehicle) at the period of the purchase.

How Does The Chattel Mortgage Work?

Under the chattel Mortgage…

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Smartphones Are a Game-Changer

Posted by Joseph Little on August 25, 2016 at 1:09pm 0 Comments

 

Smartphones are responsible—in a BIG way—for how the automotive market is changing. Not only are consumers more mobile,…

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ANNUAL SWAPALEASE.COM NFL & CARS SURVEY SHOWS "TESLAS" WOULD MAKE A GOOD NAME FOR AN NFL FRANCHISE

Posted by John Sternal on August 24, 2016 at 5:09pm 0 Comments

Swapalease.com, the nation’s largest car lease marketplace, today announced results of its NFL & Cars Survey, where thousands of drivers across the country made predictions about their favorite NFL teams, and also paired up certain cars…

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How to Prepare Your Dealership for the Coming Recession

Posted by Jeff Cowan on August 24, 2016 at 2:35pm 0 Comments

Our economic future is not going to be smooth sailing. In order to successfully…

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