Loading

All Blog Posts Tagged 'management' (387)

Preempt Lease-End Competition for Your CPO Inventory

The combination of consumer demand, increasing off-lease supply, and record-setting lease penetration is creating what could be sustainable momentum for the certified pre-owned (CPO) market.

To provide context, consider the following market dynamics:

  • Lease originations exceeded…
Continue

Added by Ryan Mayo on July 1, 2015 at 4:30pm — No Comments

Save Yourself From a Bad Rep

What You Must Know About Managing Your Reputation

A lot of businesses have learned from experience the importance of a strong reputation. Poor treatment of customers will only hurt your reputation. Keeping that in mind, here are some suggestions about how to do things the right way to gain…

Continue

Added by Jon Floyd on June 30, 2015 at 8:30am — No Comments

5 Star Review Videos Why Do You Need Them?

Bring on More New Customers

Visitors are 144% more likely to purchase a product after seeing a video.

  • Easier 1st Page Google Ranking

    A web page with…

Continue

Added by Jon Floyd on June 30, 2015 at 6:30am — No Comments

Service Departments Need Tune-Ups Too

The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service department is only as good…

Continue

Added by Richard Holland on June 25, 2015 at 9:08am — No Comments

Reputation Management Need To Know

What You Should Know About Managing Your Reputation 

Solid management of your reputation can result in real business growth. Word of mouth means everything in the business world, and having a great reputation can really impact that word of mouth in a positive way. You will also…

Continue

Added by Jon Floyd on June 23, 2015 at 8:00am — No Comments

Your Brand Is Your Reputation

Worried About Your Business's Reputation? These Tips Can Help!

Businesses that have great reputations attract more customers and produce more sales. Customers will be happy, and they will tell others about their experience with you. Safeguarding your business reputation is necessary for real success. Managing your reputation is crucial; continue reading for some helpful tips.

Always offer…

Continue

Added by Jon Floyd on June 18, 2015 at 8:30am — No Comments

The Pursuit of Happiness: Creating Engaged Employees

Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and…

Continue

Added by Richard Holland on June 18, 2015 at 8:29am — No Comments

Your Reputation Your Success

According to Wikipedia* Reputation Management is the influencing and/or control of an individual's or business's reputation.

Reputation Management - Do You Know How Your Business Is Perceived? 

To better your business reputation, make sure you follow up with your customers. This is especially the case if your business is larger. You need to make them feel important. Consider…

Continue

Added by Jon Floyd on June 17, 2015 at 1:30pm — No Comments

The Dealership Next Door is Data-Mining are you?

AutoAlert is the industry’s leading automotive data mining and sales opportunities platform that helps dealerships identify high-quality leads in your sales and service database, increase volume of retail trade-ins and improve customer retention.

Our proprietary data mining software enables you to anticipate your customer’s needs and leverage critical information based on the six types of alerts shown below. Our extensive training program trains you on the sales and marketing…

Continue

Added by Ryan Mayo on June 16, 2015 at 5:10pm — 1 Comment

Data Conversion to Auto/Mate's Dealership Management System Was Nothing to Fear For University Motors

ALBANY, N.Y. – June 15th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that the data conversion process from a previous dealership management system (DMS) vendor to Auto/Mate's DMS has become so streamlined that auto dealers and dealership employees no longer have to fear major disruptions to their business. One example of many dealerships that have made the transition is University Motors in Morgantown, West…

Continue

Added by Mike Esposito on June 15, 2015 at 9:55am — No Comments

Service Dilemmas: What Would You Do? The Results

In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes…

Continue

Added by Richard Holland on June 11, 2015 at 8:51am — No Comments

Take Our Survey For a Chance to Win $100

Auto/Mate is conducting its third annual survey about online information resources. As auto dealership employees, where do you get your industry news? How do you rate the various trade publications, social media networks and industry trade shows as information sources you can trust? We want to know!

 

This survey has fewer than ten questions and can be completed in less time than it takes to finish your cup of coffee. Participants who complete the survey will be automatically…

Continue

Added by Mike Esposito on June 10, 2015 at 1:07pm — No Comments

Auto/Mate's Dealership Management System Integrated with Ristken Software Services' Enterprise Solutions

ALBANY, N.Y. – June 1st, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Ristken Software Services has integrated its core enterprise level technology solutions for auto retailers with Auto/Mate's dealership management system (DMS). Ristken's MenuPro™ and Pro Tracking™ platforms, as well as its eBusiness Service Provider Access Network™ (SPAN), are now fully accessible for dealerships using Auto/Mate's…

Continue

Added by Mike Esposito on June 1, 2015 at 9:33am — No Comments

St. Louis SEO Company Breaks Tradition With Money Back Guarantee

St. Louis SEO Company Breaks Tradition With Money Back Guarantee

 Local SEO Company does the unbelievable by offering small business owners an iron-clad money back…

Continue

Added by Jon Floyd on June 1, 2015 at 8:30am — No Comments

Service Dilemmas: What Would You Do?

Every dealership has seen this customer—the one who demands to be reimbursed for damage they claim happened while the car was in the dealership’s care, or because of faulty service work. You might find it challenging to deal with these customers, especially when you don’t believe your team is at fault. So what is the…

Continue

Added by Richard Holland on May 28, 2015 at 9:23am — No Comments

Why Technicians and Service Advisors Need Marriage Counseling

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall…

Continue

Added by Richard Holland on May 21, 2015 at 8:45am — 4 Comments

SEO With A Guarantee

SEO With A Guarantee

    SEO WITH A GUARANTEE?

 Tired of Broken Promises? If you could be on the 1st Page of Google, with a money back guarantee, would you the be type company that would close and take care of those leads?

 The Great Recession of 2008! Remember the Great Recession of 2008? How everyone was impacted…

Continue

Added by Jon Floyd on May 20, 2015 at 8:30am — No Comments

Auto/Mate Receives Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – May 18th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has received a Platinum award in the 2015 Auto Dealer Monthly Dealers' Choice Awards. This year marks the second time that Auto/Mate has received a top ranking in the publication's annual award program, which recognizes the industry's best product and service providers. Winners of the Dealer's Choice…

Continue

Added by Mike Esposito on May 18, 2015 at 10:46am — No Comments

Overcoming Resistance To New Technology

As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently.  Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the time comes to implement it. Most people don’t like…

Continue

Added by Richard Holland on May 14, 2015 at 12:18pm — 1 Comment

Auto/Mate Announces Integration of its DMS with Lead Information Services' CRM and ILM Solutions

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – May 11th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Lead Information Services, LLC (LIS) a developer of internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has fully and successfully integrated its solutions with Auto/Mate's dealership management system…

Continue

Added by Mike Esposito on May 11, 2015 at 11:08am — No Comments

Monthly Archives

2015

2014

2013

2012

2011

2010

1999

Blog Posts

Have You Got Customers, Clients Or Guests?

Posted by Dave Benson on July 3, 2015 at 7:33am 0 Comments

Some dealerships call them customers, some call them clients, others call them guests…

I’m not fussed with what you call your enquiry, I’m just fussed in how you treat them.

Physiologically…

Continue

Service Your Mercedes Benz At Authorized Service Centers

Posted by Simon Hopes on July 3, 2015 at 3:09am 0 Comments

A Mercedes Benz is an engineering marvel. It not only looks good, it is a symbol of luxury. The owner of a Mercedes usually treats it like a child and takes care of it very well. At the same time when you need to service the car, it is necessary…

Continue

5 Simple Link Building Strategies for Small Businesses

Posted by Mark Frost on July 2, 2015 at 8:43am 0 Comments

When someone new to digital marketing reads…

Continue

Today’s Sales Tip PLUS Free Closing Ratio Tracking Tool

Posted by Dave Benson on July 2, 2015 at 1:19am 0 Comments

What’s the most important number you need to know in…

Continue

Preempt Lease-End Competition for Your CPO Inventory

Posted by Ryan Mayo on July 1, 2015 at 4:30pm 0 Comments

The combination of consumer demand, increasing…

Continue

You're Fired!

Posted by Rob Gehring on July 1, 2015 at 9:51am 0 Comments

Over the years I've seen many dealerships terminate employees for various reasons. Most states today, state in their…

Continue

weekly newsletters

dE Sponsor

© 2015   Created by DealerELITE.

Badges  |  Report an Issue  |  Terms of Service