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All Blog Posts Tagged 'management' (458)

Stop Lying To Yourself About Dealership Turnover

There is a lot of talk going on about car dealership turnover. It seems that everyone has an opinion about it but not a whole lot of solutions. I am going to do some "REAL TALK" in this post because it is time that the sugar coating stops. I have spent a great deal of time between consulting…

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Added by Stan Sher on December 20, 2016 at 1:23am — No Comments

Auto/Mate's DMS Integrated with DealerOps Platform; Giving Auto Dealers Actionable Insight Into Enterprise Analytics

Albany, N.Y. – December 19th, 2016 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with the DealerOps Platform, expanding auto dealers' actionable insight into their enterprise-wide analytics. Dealerships that use both vendors' solutions will now receive automatic and seamless updates from their Automotive Management Productivity Suite (AMPS) software into their…

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Added by Mike Esposito on December 19, 2016 at 8:51am — No Comments

Auto/Mate Names Patrick Reilly as New Head of Marketing

Albany, N.Y. – December 5th, 2016 – Auto/Mate Dealership Systems announced today that Patrick Reilly has joined its team as the new Head of Marketing. Reilly brings more than 25 years professional experience in marketing research, advertising, branding and strategy for technology companies and…

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Added by Mike Esposito on December 5, 2016 at 8:15am — No Comments

What You Need to Know About DMPs

DMPs are a topic gaining escalating attention as we head into 2017. A dark cloud of big, irrelevant data still lingers above the automotive industry, just waiting to be analyzed. What are DMPs? For those of you that don’t know, the…

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Added by David Metter on December 1, 2016 at 3:53pm — No Comments

If There Were Only More Time

Between endless meetings, work-related tasks and familial responsibilities it probably seems as if you’re continuously pulled in different directions. Our society has devolved into a place where we often fail to stop and notice important things, simply because we’re so busy satisfying the needs and wants from those we…

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Added by Ujj Nath on November 30, 2016 at 9:37am — No Comments

Government Investments

Development processes in the economy is directly related to the investment. Production resources are transformed into an economic product and combined entrepreneurial initiative. Required control involved in the production has a direct impact on the resources. Because of various factors in the production, process creates a certain economic product - goods, services, and a variety of work.

Budget and public investments are part of the national income in the form of cash of various…

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Added by Anna Lynch on November 23, 2016 at 5:40am — No Comments

Financial Resources For Business

All the people in our time, graduate school, get one or more of higher education, and continue to work. Some of them prefer to be employed, and some want to do their work and create their own business. Most often, businesses are opening not alone, but with someone else. Whether it be friends, relatives - it does not matter, it is very difficult without partnerships. However, that would create a business, and, in any industry, you just need start-up capital. So, where do we get the money to…

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Added by Anna Lynch on November 23, 2016 at 5:36am — No Comments

Auto/Mate Employees Surpass 1,000 Years Combined Experience Working in Auto Dealerships

DMS Designed By Car People For Car PeopleTM Remains #1 in Customer Satisfaction

Albany, N.Y. – November 21st, 2016 – Auto/Mate Dealership Systems announced today that with its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships. Auto/Mate's dealership management system (DMS) software was Designed By Car…

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Added by Mike Esposito on November 21, 2016 at 10:40am — No Comments

How to Create a Bold Automotive Service Department and Increase Sales

Great Tips for Service Departments, Service Advisors, and Service Managers

So you have been in business for a while and you’ve built a name. It’s a name that draws customers in to your service department like bees to honey. The problem is, your…

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Added by Jeff Cowan on November 14, 2016 at 1:08pm — No Comments

Your Online Reputation Is Who You Are… to Your Customers

Before the Internet people chose who to do business with based on their community and word-of-mouth. There were no review sites. Now, however, review sites are flourishing -- just about every third party listing service has adopted them and there are many stand-alone services too.

 

Consumers…

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Added by sara callahan on November 9, 2016 at 12:18pm — No Comments

R.I.P CRM!

CRM as we know it is dead. Its sole purpose was to replace index cards and rolodexes with a more organized digital solution – one which helped salespeople more efficiently follow-up, track and manage conversations. However, in most cases, the ultimate beneficiary is the user, not the customer.

 

In terms…

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Added by Ujj Nath on November 7, 2016 at 8:27am — 2 Comments

Lack of Time Can Be Costlier Than You Think

Working retail in the auto industry can certainly be taxing. Salespeople work 60-70 hour weeks to make a paycheck. Sales managers do so while also having to manage the sales team, create multiple reports and handle a multitude of tasks -- and the service department is just as overloaded.

 

Not…

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Added by Mike Gorun on October 11, 2016 at 8:52am — No Comments

Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Auto Dealer Attendees

Albany, N.Y. – September 27th, 2016 – Auto/Mate Dealership Systems announced today that its National Customer User Summit was its largest yet, spanning two full days and offering many new events, classes and workshops for the auto dealership employees and managers who attended. This year's User Summit was held September 19-21, 2016 at the Hilton Chicago/Oak Brook Hills Resort & Conference Center.…

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Added by Mike Esposito on September 27, 2016 at 10:37am — No Comments

Auto/Mate Announces Integration of DMS with QuickScreen from 700Credit, Providing Auto Dealers with Prescreen Access to Consumer Credit Profiles

Albany, N.Y. – September 19th, 2016 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with QuickScreen from 700Credit, a prescreening tool that allows auto dealers to instantly access customers' credit profiles, right from within their CRM. Auto dealers using Auto/Mate's Automotive Management Productivity Suite (AMPS) and 700Credit's…

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Added by Mike Esposito on September 19, 2016 at 10:04am — No Comments

Why You Should Test, Hire and Fire For Attitude

Imagine two candidates for a sales position. One has a great attitude and great people skills, but doesn't have the greatest sales record. The other candidate could sell snow to an Eskimo, but has a prima donna attitude and an obnoxious personality. Who would you hire?…

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Added by Mike Esposito on September 15, 2016 at 10:28am — 2 Comments

Auto/Mate Integrates DMS with Traffic Control, Improving Auto Dealers' Sales, Lead and Employee Activity Management

Albany, N.Y. – September 12th, 2016 – Auto/Mate Dealership Systems today announced the integration of its dealership management system (DMS) with Traffic Control's customer relationship management (CRM), Internet lead management (ILM) and employee activity management (EAM) systems. Dealers using both Auto/Mate and Traffic Control solutions will benefit from the enhanced sales, lead and productivity…

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Added by Mike Esposito on September 12, 2016 at 9:22am — No Comments

How to Prepare Your Dealership for the Coming Recession

Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…

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Added by Jeff Cowan on August 24, 2016 at 2:35pm — 2 Comments

A Recession is Coming

A recession is coming, learn how dealerships will survive the bad economy.

I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a…

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Added by Jeff Cowan on August 23, 2016 at 3:14pm — 1 Comment

Get Your Leadership Back On Track

It’s both a dangerous and ridiculous assumption to believe that because someone has a leadership title—or is in a leadership position—he or she is leading. Often, as prosperity rises urgency falls, and those who are paid to lead start to maintain and become caretakers. Where they once charted the course, impacted people, and built strong cultures, they instead: chart results, administer people, and leave culture up for grabs. We’re all likely to get off track in our…

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Added by Dave Anderson on August 22, 2016 at 6:00pm — 2 Comments

What Marriage Therapists Can Teach About Customer Retention

Want to know the best way to increase customer retention? It's not rocket science. It all comes down to the relationships that your employees have with your customers. If your employees take good care of your customers, and your customers like your employees, chances are…

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Added by Mike Esposito on August 18, 2016 at 11:13am — No Comments

Monthly Archives

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Blog Posts

The Team Without A Coach

Posted by Rob Gehring on January 18, 2017 at 2:10pm 0 Comments

No professional sports team would consider going without a coach. There may be times where they terminate employment of a…

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Top 17 Items on Womens New Years Wish List

Posted by Anne Fleming on January 18, 2017 at 1:19pm 0 Comments

Below are the top 17 items on women’s New Year’s list when it comes to car dealerships and the service drive for 2017. Here’s an opportunity to add some new options to market and engage to the growing car drivers and buyers and expand your…

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Why Recalls Won’t Ever Go Away: Part 1

Posted by Chris Miller on January 18, 2017 at 11:32am 1 Comment

Recalls have reached epidemic levels and stretch the resources of…

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The Inbound Sales Call: First Impressions

Posted by Chuck McGraw on January 18, 2017 at 11:30am 0 Comments

   We…

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PERQ Partners with AutoHook to Increase Website Conversion for Dealers

Posted by Crystal Hartwell on January 18, 2017 at 10:19am 0 Comments

This partnership includes the integration of PERQ’S high-engaging FATWIN platform with AutoHook’s high-converting incentive solutions and sales match attribution data, powered by Urban…

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