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All Blog Posts Tagged 'management' (490)

3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair…

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Added by Josh Blick on June 16, 2017 at 9:54am — No Comments

Camaraderie is critical but leadership is indispensable.

Find the sweet spot between the two to make your dealership as profitable as…

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Added by Scott Bergeron on June 15, 2017 at 9:15am — No Comments

It's Friday. What's Your Weekend Looking Like?

If you're in auto sales, the term "TGIF" - Thank God It's Friday! - probably has little meaning to you. In this industry, Fridays are spent gearing up for the weekend. Speaking of which, do you know what your weekend is looking like? 

To answer this all-important question, it's a good idea for General…

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Added by Josh Blick on June 2, 2017 at 9:27am — 1 Comment

Become the Reference Point in Your Industry

We all have reference points. When someone asks you, “What’s the best steak you’ve ever had?” you have an answer. In fact, not only do you have an…

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Added by Mike Gorun on May 30, 2017 at 10:27am — No Comments

OEMs: Give Dealers More Autonomy!

While the automotive industry has seen massive technology changes in the last 5 years, there is a continuing trend where some OEMs partner with specific vendors and then take away the freedom of choice for forward-thinking dealers. Mandates are enforced where franchised dealers must choose between 2-3 vendors…

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Added by Ujj Nath on May 19, 2017 at 9:30am — No Comments

How to Avoid Sales End-of-the-Month Catch Up

If you're in dealership management you're probably familiar with the routine. No matter how great your intentions are to keep a steady sales pace all month, it’s month-end and you're playing catch up. Even worse, sometimes you believe it's going to be a great month until a nasty number shows up on your balance…

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Added by Josh Blick on May 18, 2017 at 9:47am — No Comments

5 Things That Make a Great Customer Experience

Customer experience is increasingly important in business. Retail shops now compete for customer wallets with behemoths such as Amazon. As a result, stores now have to prove to customers they will receive a superior experience more valuable than the convenience of clicking a button to…

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Added by Mike Gorun on May 16, 2017 at 8:41am — No Comments

Auto/Mate Announces Fall Customer User Summit Dates in San Antonio, TX and Issues Call for Sponsorships

ALBANY, N.Y. – May 8th, 2017 – Auto/Mate Dealership Systems (http://www.automate.com) today announced its second national Customer User Summit, scheduled for October 11th - 13th in San Antonio, TX. The User Summit spans over three days and features breakout sessions and product experts giving in-depth training on the latest and greatest features of Auto/Mate's dealership management system (DMS).…

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Added by Mike Esposito on May 8, 2017 at 9:51am — No Comments

Why the Least Interesting Thing for Consumers Will Be to Drive a Car

At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they wish to survive in the future, they have to become “experience…

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Added by Mike Gorun on April 25, 2017 at 9:50am — No Comments

Why I absolutely love unsubscribes my from email list and you should too!

I absolutely love unsubscribes my from email list!

They are amazing, and I high five my team whenever I get some!

Why?

Because it means I’m getting noticed!

Let’s think about it… You only unsubscribe from…

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Added by Dave Benson on April 18, 2017 at 11:36pm — No Comments

Customer Satisfaction Failures Can impact your Wallets

In the wake of the backlash from the recent United Airlines incident, it has been widely reported that many airline CEO’s salaries are, at least in part, connected to customer satisfaction scores. In the case of United’s CEO Oscar…

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Added by Mike Gorun on April 18, 2017 at 8:30am — No Comments

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST

https://attendee.gotowebinar.com/register/4229265261108380418  

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST …

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Added by Sean V. Bradley on April 12, 2017 at 11:40am — No Comments

Clarivoy Hires Dealer.com’s Benjamin M. Hadley as Vice President of Strategy

Columbus, OH (April 5, 2017)Clarivoy, the auto industry’s leading provider of Multi-Touch Attribution, today announced it has hired Benjamin M. Hadley, formerly Senior Sales Director at Dealer.com, as Vice President of Strategy. In his new role Hadley will be responsible…

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Added by Steve White on April 6, 2017 at 10:16am — No Comments

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.

The most valuable currency on the planet…

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Added by Ujj Nath on April 4, 2017 at 9:37am — No Comments

11 Ways To Attract and Retain Millennials In Your Sales Team

Millennials... if you read too many articles about them online, you will probably never want to hire one for your sales team. 
Often described as things like "entitled", "lazy", "distracted", there is plenty of negative things being said...
The challenge with this however is that Millennials  now equate for more than 25% of decision makers and more than 35% of new hires as the baby boomers retire and the baton is passed on.
So what do we need to do…
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Added by Dave Benson on March 31, 2017 at 10:22pm — 2 Comments

Dealers & Managers: Don’t Widen the Plate by Richard Keeney

A 78 year old famous baseball couch filled the auditorium in 1996 at Chris Sperry’s first of many American Baseball Coaches Association conventions. What John Scolinos spoke about was more than baseball. For his whole speech Coach Scolinos wore a strung up home plate around his neck and after…

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Added by Richard Keeney on March 30, 2017 at 12:30pm — No Comments

Should You DIY or Outsource Your Video Marketing?

So you've decided it's time to differentiate your dealership from the competition, and that video is the way to do it. Your next probable question is, do you produce, distribute and market the videos yourself, or outsource some, if not all of these functions?

 

The answer to this question…

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Added by Timmy D. James on March 24, 2017 at 10:31am — 1 Comment

So YOU Want to Be a Manager - Can You Cut It?

5:30 AM and The #AlphaDawg is on the Point

SO YOU WANT TO BE A MANAGER... do you have what it takes?

First time in a long time I've been able to time stamp my Good-Morning Message at 5:30 AM. .... My visit to the Back Surgeon yesterday as an outpatient has me up and…

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Added by James A. Ziegler on March 16, 2017 at 1:30pm — 2 Comments

3 Strategies to Improve Vehicle Sales Gross Immediately by Richard Keeney

As negotiations are an expected part of the vehicle buying process, there are three strategies we advocate doing often and consistently to increase your sales gross and reduce many of deal-cutting concessions.

Depending on how you respond to a customer will determine if you get the…

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Added by Richard Keeney on March 16, 2017 at 1:30pm — No Comments

Finding the Time to Make More Deals

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Added by Scott Bergeron on March 15, 2017 at 10:30am — No Comments

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Car Segment Depreciation Slowed Last Week

Posted by Black Book on June 28, 2017 at 3:26pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

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Lessons the Automotive Industry can learn from the 2016-17 NBA’s MVP - Russell Westbrook

Posted by Alan Ram on June 28, 2017 at 12:33pm 0 Comments

Lessons the Automotive Industry can learn from the 2016-17 NBA’s MVP - Russell Westbrook

By: Alan Ram…

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Earn much more Cash by Selling Used Trucks through Vehicle Wreckers

Posted by Samuel on June 28, 2017 at 5:20am 0 Comments

Image result for wrecky.com au

The proud truck owners do delight in the contentment of checking out. But there might be a price for the entire thing and also a pleasing experience is not without the cost due to the reality also the premium truck does…

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Get Your Life in Balance

Posted by Dave Anderson on June 27, 2017 at 12:28pm 0 Comments

Becoming a game changer isn’t just about being great at whatever it is that you do. An important aspect of living the game changer life is having and living a life that is in balance; and, while your life may never be in perfect balance for very…

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