All Blog Posts Tagged 'management' (318)

NCM wants to know : Are You Checking Your Used Vehicle Manager’s Thinking ?

This post was originally written by Paul Stowe for the NCM Institute Up to Speed blog. Click here to view the original article.


Mr./Ms. Dealer:

There continues to be a great deal of misconception in sales managers’ thinking about why they’re not able to increase used vehicle volume. Industry metrics confirm that those…


Added by Garry House on July 15, 2014 at 3:30pm — 1 Comment

Auto Sales Training: Building Human to Human Transactions

It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering  “ What do you want from me?” or “What are you selling?”  I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.

We already understand that a single loyal…


Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments

Are You of a Mind(set) to Grow?


Professor Carol Dweck of Stanford University believes humans have essentially two mindsets, growth or fixed, and through her research with employees of Fortune 500 companies, she found that managers with a growth mindset are more innovative.

Why is this important? According to the…


Added by Garry House on June 26, 2014 at 10:42am — 1 Comment

Be the Cristiano Ronaldo of Dealerships

News about the FIFA World Cup and rock-star soccer players have been making headlines lately. One of the hottest player’s of the moment is Cristiano Ronaldo, who’s not only an exceptional player but a major brand ambassador for big hitters like Nike. So, how can you brand your dealership like Ronaldo?


According to Nike, Ronaldo is known as two people: the superstar soccer player…


Added by Lisandra Ramos on June 25, 2014 at 11:21am — No Comments

Empower Employees with Commander's Intent

As Appeared in the June 2014 issue of Auto Dealer Monthly


Everyone knows how important the chain of command is in the military. But during battles, emergencies and other times of duress, it's not always possible to run decisions up and down the chain of command. This is why soldiers are empowered by something called the Commander's Intent. The military commander gives his leaders a clearly defined goal (the mission) and the forces needed to accomplish that goal, along…


Added by Mike Esposito on June 24, 2014 at 1:16pm — No Comments

60 Seconds to Gain a Service Customer

This article was written by NCM Institute instructor, Steve Hall and originally published on the Up to Speed blog.


Do you have 60 seconds to gain a service customer? Let me restate that: Do you have a structured 60 seconds to gain this customer? Why the emphasis on…


Added by Garry House on June 19, 2014 at 11:07am — No Comments

Auto/Mate Announces Integration of DMS with SMI, Improving Customer Retention in Dealership Service Departments


ALBANY, N.Y. – June 16th, 2014 – Auto/Mate Dealership Systems ( announced today the integration of its dealership management system (DMS) with SMI's DriveService and DriveSales solutions. For auto dealers using both solutions, the integration ensures that customer information updated in the DMS will be updated in SMI's customer…


Added by Mike Esposito on June 16, 2014 at 11:27am — No Comments

The Importance of the Used Vehicle Value Folder


Unquestionably, the Internet has changed used vehicle shopping habits and as a result, many dealers have altered their manner of presenting and pricing pre-owned cars and trucks. Today’s successful used vehicle merchant recognizes the changed market realities and adapts accordingly. In order to ensure that our vehicle makes it to the prospect’s “short list,” we must have an aggressive, competitive pricing policy – but we must also have a sales process that effectively…


Added by Garry House on June 12, 2014 at 9:00am — 1 Comment

For Employees, Recognition Trumps Money

In case you weren’t aware, this week is Automotive Service Professionals week. Established in 2001 by the National Institute for Automotive Service Excellence (ASE), this week celebrates all of the men and women who have chosen automotive repair as their profession. Automotive Service Professionals…


Added by Richard Holland on June 12, 2014 at 8:29am — 3 Comments

Have You Tracked Your Employee Turnover Lately?

This article was written by Mark Shackelford and was originally published on the Up to Speed blog.


Do you find yourself constantly concerned about retaining your employees and trying to hire the right people to take care of your customers?

There has been an awful lot of discussion about this topic and how to become better at your hiring…


Added by Garry House on June 3, 2014 at 11:00am — 1 Comment

Manage and motivate them...don't fire them!

Every new day brings the promise of something grand, promising, exciting and poses a fresh start. We put our disappointments, lost sales and setbacks behind us and move towards our goals and aspirations. 

Every single day…


Added by Joe Clementi on June 2, 2014 at 1:12pm — 18 Comments

Management training - Why Relationship Building is key to your success in social marketing

The key to achieving good ROI with social media and social marketing lies in the business understanding of how to correctly use CRM as a process and not just software. The secret is in their understanding of the R in CRM as a process for establishing meaningful relationships. The challenge however,…


Added by Kurtis Smith on June 2, 2014 at 12:09pm — No Comments

25 Things Veteran Managers Need to Hear


25 Things Veteran Managers Need to Hear

(But don’t want to…)

In life, we all need someone to just tell us the hard truth.  Even when it’s something we really don’t want  to know.  Call it tough love, a reality check,…


Added by Danny Benites on May 29, 2014 at 4:00pm — 15 Comments

Dealership Training - High Turnover & Poor Customer Experience, The Price of an Under-Developed Workforce

The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients during the in-dealership sales process and in most cases, no more. This approach to…


Added by Kurtis Smith on May 29, 2014 at 10:30am — No Comments

How to Measure Customer Loyalty (Hint: It Has Nothing To Do With Your CSI Score)

This article appeared in the March 2014 issue of Auto Success magazine.

If your dealership consistently receives higher-than-average CSI scores, you may believe that a good percentage of your customers are happy and therefore loyal. But you may be wrong. Customer satisfaction and…


Added by Mike Esposito on May 28, 2014 at 4:22pm — No Comments

Should You Care About Branding?

"I'm not a businessman, I'm a business, man."- Jay-Z

What most people don't realize is that even a living person can become a brand. This is a basic staple of advertising and sometimes it needs…


Added by Willis Williams on May 28, 2014 at 2:51pm — No Comments

What Does a General Sales Manager Do Really?

This article was written by Robin Cunningham of the NCM Institute and originally published on the Up to Speed blog.


At the NCM Institute we conduct our …


Added by Garry House on May 22, 2014 at 9:00am — 1 Comment

Why Employee Retention in Service Is More Important Than Ever

A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in…


Added by Richard Holland on May 22, 2014 at 7:03am — 1 Comment

Management Training - Closing the Gap between Corporate Speak, Practical App & the Results You Actually Get!

Process improvement programs from TQM, to EDGE, to EXCEL, to CEE & more…all these acronyms represent the manufacturers’ commitment to proactively impact the customer experience across their diverse distribution channels. The objective for all is the same; implement systems &…


Added by Kurtis Smith on May 21, 2014 at 11:05am — No Comments

Auto/Mate's DMS Empowers Managers, Increases Productivity at Five Star Dealerships


ALBANY, N.Y. – May 19th, 2014 – Auto/Mate Dealership Systems ( announced today that Five Star Dealerships, an auto group in Aberdeen, WA has transformed its culture to one of managerial empowerment and has increased productivity with the help of reporting and dashboard features in Auto/Mate's dealership management system (DMS).


"Any time you make a big change like…


Added by Mike Esposito on May 19, 2014 at 12:55pm — No Comments

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