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All Blog Posts Tagged 'management' (482)

Why the Least Interesting Thing for Consumers Will Be to Drive a Car

At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they wish to survive in the future, they have to become “experience…

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Added by Mike Gorun on April 25, 2017 at 9:50am — No Comments

Why I absolutely love unsubscribes my from email list and you should too!

I absolutely love unsubscribes my from email list!

They are amazing, and I high five my team whenever I get some!

Why?

Because it means I’m getting noticed!

Let’s think about it… You only unsubscribe from…

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Added by Dave Benson on April 18, 2017 at 11:36pm — No Comments

Customer Satisfaction Failures Can impact your Wallets

In the wake of the backlash from the recent United Airlines incident, it has been widely reported that many airline CEO’s salaries are, at least in part, connected to customer satisfaction scores. In the case of United’s CEO Oscar…

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Added by Mike Gorun on April 18, 2017 at 8:30am — No Comments

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST

https://attendee.gotowebinar.com/register/4229265261108380418  

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST …

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Added by Sean V. Bradley on April 12, 2017 at 11:40am — No Comments

Clarivoy Hires Dealer.com’s Benjamin M. Hadley as Vice President of Strategy

Columbus, OH (April 5, 2017)Clarivoy, the auto industry’s leading provider of Multi-Touch Attribution, today announced it has hired Benjamin M. Hadley, formerly Senior Sales Director at Dealer.com, as Vice President of Strategy. In his new role Hadley will be responsible…

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Added by Steve White on April 6, 2017 at 10:16am — No Comments

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.

The most valuable currency on the planet…

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Added by Ujj Nath on April 4, 2017 at 9:37am — No Comments

11 Ways To Attract and Retain Millennials In Your Sales Team

Millennials... if you read too many articles about them online, you will probably never want to hire one for your sales team. 
Often described as things like "entitled", "lazy", "distracted", there is plenty of negative things being said...
The challenge with this however is that Millennials  now equate for more than 25% of decision makers and more than 35% of new hires as the baby boomers retire and the baton is passed on.
So what do we need to do…
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Added by Dave Benson on March 31, 2017 at 10:22pm — 2 Comments

Dealers & Managers: Don’t Widen the Plate by Richard Keeney

A 78 year old famous baseball couch filled the auditorium in 1996 at Chris Sperry’s first of many American Baseball Coaches Association conventions. What John Scolinos spoke about was more than baseball. For his whole speech Coach Scolinos wore a strung up home plate around his neck and after…

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Added by Richard Keeney on March 30, 2017 at 12:30pm — No Comments

Should You DIY or Outsource Your Video Marketing?

So you've decided it's time to differentiate your dealership from the competition, and that video is the way to do it. Your next probable question is, do you produce, distribute and market the videos yourself, or outsource some, if not all of these functions?

 

The answer to this question…

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Added by Timmy D. James on March 24, 2017 at 10:31am — 1 Comment

So YOU Want to Be a Manager - Can You Cut It?

5:30 AM and The #AlphaDawg is on the Point

SO YOU WANT TO BE A MANAGER... do you have what it takes?

First time in a long time I've been able to time stamp my Good-Morning Message at 5:30 AM. .... My visit to the Back Surgeon yesterday as an outpatient has me up and…

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Added by James A. Ziegler on March 16, 2017 at 1:30pm — 2 Comments

3 Strategies to Improve Vehicle Sales Gross Immediately by Richard Keeney

As negotiations are an expected part of the vehicle buying process, there are three strategies we advocate doing often and consistently to increase your sales gross and reduce many of deal-cutting concessions.

Depending on how you respond to a customer will determine if you get the…

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Added by Richard Keeney on March 16, 2017 at 1:30pm — No Comments

Finding the Time to Make More Deals

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Added by Scott Bergeron on March 15, 2017 at 10:30am — No Comments

The Customer Experience That Wasn’t

Customer experience has become an industry “buzz term” of late when talking about customer acquisition and building loyalty. Most of the time, the focus is on the small things that turn a customer off -- attitudes, inefficient processes, or other such actions. But what happens when, well, everything goes…

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Added by Mike Gorun on March 15, 2017 at 9:31am — No Comments

Consequences Aren't What's Harsh

In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair, or as demonstrating excessive intolerance. Frankly, however, what is truly harsh and unfair is allowing people to underachieve—or fail outright—on your leadership watch because you don’t have either the skill set or mindset to effectively apply consequences.

What’s also harsh and unfair is allowing someone to lower team morale, create…

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Added by Dave Anderson on March 8, 2017 at 12:31pm — 2 Comments

Auto/Mate's DMS Receives DrivingSales Dealer Satisfaction Award

Auto/Mate Presented with ‘Top Rated' award for Dealer Satisfaction in Dealership Management System (DMS) Category

NADA Convention & Expo

Booth…

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Added by Mike Esposito on January 27, 2017 at 3:16pm — No Comments

Keiser University Selects Auto/Mate's DMS to Teach Future Dealers in Automotive Dealership Management Program

NADA Convention & Expo

Booth #1707

New Orleans, LA – January 27th, 2017 – Auto/Mate Dealership Systems announced today that Keiser University, based in West Palm Beach, FL, selected…

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Added by Mike Esposito on January 27, 2017 at 8:30am — No Comments

Compensation Can Affect Employee Loyalty & Satisfaction

Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the sales department can make more money from a single sales commission than any technician can make in a day. There are even some salespeople that are so productive that their paychecks can exceed those of…

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Added by Mike Gorun on January 24, 2017 at 8:21am — No Comments

The Mar-Kee Group’s David Martin to Present Handling Objections Workshop at NADA

January 1, 2017 — The Mar-Kee Group announced that 10-time National Automotive Dealers Association speaker and President of the Mar-Kee Group, David Martin, will present a sales training workshop, “Marketing Opens the Door: Closing Seals the Deal” at the 2017 NADA Conference &…

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Added by Richard Keeney on January 2, 2017 at 10:30am — No Comments

Stop Lying To Yourself About Dealership Turnover

There is a lot of talk going on about car dealership turnover. It seems that everyone has an opinion about it but not a whole lot of solutions. I am going to do some "REAL TALK" in this post because it is time that the sugar coating stops. I have spent a great deal of time between consulting…

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Added by Stan Sher on December 20, 2016 at 1:23am — No Comments

Auto/Mate's DMS Integrated with DealerOps Platform; Giving Auto Dealers Actionable Insight Into Enterprise Analytics

Albany, N.Y. – December 19th, 2016 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with the DealerOps Platform, expanding auto dealers' actionable insight into their enterprise-wide analytics. Dealerships that use both vendors' solutions will now receive automatic and seamless updates from their Automotive Management Productivity Suite (AMPS) software into their…

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Added by Mike Esposito on December 19, 2016 at 8:51am — No Comments

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Jumpstart Automotive Media Announces Exclusive Advertising Partnership With CarStory®

Posted by John Sternal on April 26, 2017 at 10:14am 0 Comments

Jumpstart Automotive Media, a leading media, insights, and marketing solutions company, today announced an exclusive ad sales representation agreement with CarStory®, a website and app that matches car shoppers with the right vehicle using…

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BLACK BOOK POWERS ONLINE TRADE APPRAISALS FOR NSIGHTLIVE'S PIONEERING DIGITAL CONTENT PLATFORM

Posted by Black Book on April 26, 2017 at 10:08am 0 Comments

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today it will power the online trade appraisal resource for NsightLive, a leading content…

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Car segments continue to do well

Posted by Black Book on April 26, 2017 at 10:07am 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

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