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All Blog Posts Tagged 'management' (414)

Auto/Mate Announces Integration with Scan123, Saving Auto Dealers Money While Improving Productivity

Albany, N.Y. – February 1st, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the integration of its dealership management system (DMS) with Scan123's electronic document management system. Auto dealerships using Scan123's solution can now store documents in, and retrieve documents from, Auto/Mate's Automotive Productivity Management Suite (AMPS) DMS. The…

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Added by Mike Esposito on February 1, 2016 at 9:23am — No Comments

Modern Culture and the Dealership

We all love this industry and what it can, and has done, for our families, friends, country and our local communities. But, I fear that if we do not stop and take a serious look at where we are as far as operations and culture in our stores today, our future generations may be in jeopardy.

 

With the…

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Added by Joe Orr on January 6, 2016 at 8:33am — No Comments

Don’t Blow it: Know Your Team

When I first started in the Automotive Industry in the 1990’s (I will not tell you how early so I don’t embarrass myself, but let’s just say it was early), I remember sitting in sales meetings and having the GM ask us over and over again “Why are they (customers) calling the dealership?” We (the sales team) would all…

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Added by Christopher "Kit" Rogers on December 21, 2015 at 8:40am — No Comments

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me was that only 33% of all sales consultants hired reached their three-year service anniversary; which means that 67% of sales consultants that were hired quit within the first three years.

 

The high turnover rate among car…

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Added by Mike Esposito on December 16, 2015 at 7:37pm — No Comments

Auto/Mate Integrates with CRMSuite, Improving Business Intelligence at Auto Dealerships

ALBANY, N.Y. – December 15th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has recently integrated its dealership management system (DMS) software with CRMSuite. Dealers using both Auto/Mate and CRMSuite will benefit from the increased business intelligence that the DMS and CRM deliver via real-time data exchanges between the systems.

 

“Our Open/Mate integration program is very inexpensive…

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Added by Mike Esposito on December 15, 2015 at 10:31am — No Comments

The Follow-Up

It happens every day. You sit in your morning meetings and you review the daily log from the day before and you ask each salesperson, “What is going on with Mr. & Mrs. Smith?” And then it happens, the salesperson goes blank and gets that “deer in the headlights” look. You wait….. and nothing. Across the table…

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Added by Christopher "Kit" Rogers on December 14, 2015 at 8:36am — 1 Comment

How to Create a 'Best Place to Work'

Recently Auto/Mate received a 'Best Places to Work' award from the Albany Business Review for the sixth year in a row. We have also been voted a 'Top Workplace' by the Times-Union multiple years in a row. Focusing on employee happiness has long been one my top priorities. People often ask me how I do it, but before I answer that, I'd like to explain why I do it.

 

This is a fact: your customers will never love your company unless your employees love your…

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Added by Mike Esposito on December 9, 2015 at 10:23am — No Comments

Auto/Mate Announces Open/Mate Integration with Kaarma, Streamlining Service Payments and Communications

Albany, N.Y. – November 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Kaarma has completed integration with Auto/Mate's Dealership Management System (DMS). Auto/Mate's Fixed Ops Suite in its DMS now seamlessly integrates and sends customer payment and communications records to Kaarma's service applications.

 

"Auto/Mate makes it…

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Added by Mike Esposito on November 16, 2015 at 9:22am — No Comments

Auto/Mate Receives a “Best Places to Work” Award from the Albany Business Review Six Years Running

Albany, N.Y. – November 9th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has been named a “Best Places to Work” in New York State’s Capital region by the Albany Business Review. Auto/Mate was one of nine companies honored in the medium-large category (companies with 50 to 149…

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Added by Mike Esposito on November 9, 2015 at 10:02am — No Comments

3 Innovative Ways to Improve Your Dealership’s Customer Experience: Can I Have a Pedicure With My Oil Change Please?

service

Car manufacturers and dealers have historically focused on product quality and the driving experience to acquire new customers and encourage brand…

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Added by Larisa Bedgood on October 29, 2015 at 1:58pm — No Comments

Auto/Mate Releases Free eBook: The Auto Dealer's Ten-Step Guide To Hiring the Best Employees

Albany, N.Y. – October 26th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the release of a free eBook titled "The Auto Dealer's Ten Step Guide to…

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Added by Mike Esposito on October 26, 2015 at 11:10am — No Comments

More Than 100 Dealer Managers and Executives Attend Auto/Mate's Annual User Summit, Exceeding Expectations

Albany, N.Y. – October 19th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that more than 100 of its customers, including dealership executives and managers, attended its annual User Summit. Ten industry vendors also exhibited at the event that was held in Oak Brook, IL near Chicago on October 12th and 13th, 2015. Auto/Mate's User Summit is designed to share the latest features and give in-depth training on…

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Added by Mike Esposito on October 19, 2015 at 12:05pm — No Comments

Auto/Mate Announces Open/Mate Integration with StoneEagle F&I and Service Applications

Albany, N.Y. – October 12th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that StoneEagle has completed integration with Auto/Mate's Dealership Management System (DMS). Auto dealership groups using Auto/Mate's DMS and StoneEagle's web-based applications will benefit from seamless and real-time data updates in both systems.

 

"Auto/Mate…

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Added by Mike Esposito on October 12, 2015 at 9:29am — No Comments

Auto/Mate Presents "How to Create Customer Loyalty Without a Customer Loyalty Program" in an Automotive News Webinar

Albany, N.Y. – September 28th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its president and CEO, Mike Esposito, will be presenting a FREE webinar titled "How to Create Customer Loyalty Without a Customer Loyalty Program." The Automotive News webinar is scheduled for Thursday, October 15th, 2015 at 2:00 p.m. EST.

 

"Many dealers rely on customer service training and loyalty programs to…

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Added by Mike Esposito on September 28, 2015 at 11:59am — No Comments

My Accountability Secrets Along with a Results-Driven Report for Your Use

As a dealership manager it can be difficult to get participation and buy-in from your team. During my many years as a general manager, I found that one of the simplest and most effective ways to get a team to work towards a common goal is through accountability. Accountability (when managed lightly) can create…

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Added by Joe Orr on September 23, 2015 at 7:30am — 2 Comments

Day In The Life Of A Social Media Manger

We sat down recently with our Social Media Manager, Tori, to find out exactly how she spends her day. Does she spend it on her phone surfing Instagram and Pinterest? Or, is she busy helping to build a brand, researching trends and changes?

            When asked what she finds to be a best practice and…

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Added by Paul Potratz on September 17, 2015 at 4:07pm — No Comments

Karen Bradley Training FranklinCovey's "Put First Things First" - 7 Habits of Highly Effective People



http://www.BradelyOnDemand.com 856-546-2440

Karen Bradley Training FranklinCovey's "Put First Things First" - 7 Habits of Highly Effective People

Certified FranklinCovey Trainer and Facilitator, Karen Bradley is onsite at Route 4 Cars in NJ. Route 4 Cars is a 2 roof top…

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Added by Sean V. Bradley on September 17, 2015 at 4:02pm — No Comments

Optimize Your Time

We as a society tend to focus on instant satisfaction and accomplishing your goals, or, workflow as quickly as possible. This becomes so much of our focus that we often don’t realize that what we are trying to optimize really only saves us milliseconds of our day. This holds true for many job roles, including…

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Added by Paul Potratz on September 16, 2015 at 12:14pm — No Comments

The 5 most critical areas of focus to maximize Data-Mining profits at your dealership

If you are evaluating Data mining for your dealership, the technology is a profitable servant only when integrated into the correct selling process and executed by properly trained users. The right training makes this process second nature to users, which means their interaction with customers will not…

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Added by Ryan Mayo on September 9, 2015 at 3:47pm — No Comments

A Simple Roadmap to Customer Loyalty

Human beings do have a tendency to overcomplicate things. In our industry, there are so many things that we need to deal with on a daily basis - customers, co-workers, employees, bosses, technology - at times it gets overwhelming. I believe that most dealers understand the importance of customer loyalty…

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Added by Mike Gorun on September 8, 2015 at 8:57am — No Comments

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Vast® Closes $14 Million Investment from Capital One Growth Ventures

Posted by Crystal Hartwell on February 9, 2016 at 11:53am 0 Comments

Austin, TX - February 09, 2016 -Vast, the data-as-a-service platform for autos and real estate, today…

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What Do Consumers Want in Exchange for Their Loyalty?

Posted by Mike Gorun on February 9, 2016 at 9:49am 0 Comments

It’s getting more difficult to earn and keep loyal customers.…

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Have you ever thought about owning your own business?

Posted by Craig Lockerd on February 8, 2016 at 1:30pm 0 Comments

 

 

 

Do you think about the…

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How Is Buying Used Card More Beneficial

Posted by Simon Hopes on February 8, 2016 at 8:38am 0 Comments

Irrespective of whether you think of buying an old car or a new one, buying cars is always a very serious business. Not only is it expensive, you should be able to justify spending your hard earned money on it. Hence before making the final…

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WHY A PORTABLE AIR COMPRESSOR CAN BE A LIFESAVER

Posted by Linda Wilson on February 8, 2016 at 2:00am 0 Comments

A tire-puncture in the middle of the highway can be plain catastrophic.  Therefore, before buying a rig, the discerning motor home buyers should take note of the fact that it’s the owner’s lackadaisical attitude toward tire-checking that causes…

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Developing Content To Generate Sales

Posted by Paul Potratz on February 5, 2016 at 12:34pm 1 Comment

Make sure your site is accessible and resourceful to your clients.

Many dealers aren’t taking advantage of using content as a way to generate sales. On this week’s episode of Hard Facts, Samantha is covering how you can…

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