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All Blog Posts Tagged 'management' (429)

Wish Them Well, But Ask, “What The Hell?” - How to Capitalize On Exit Interviews

Well, you know it’s inevitable.  Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the…

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Added by The Mar-Kee Group on June 24, 2016 at 1:00pm — No Comments

Auto/Mate Announces Speakers and Presentations for the 2016 National Customer User Summit

Albany, N.Y. – June 20th, 2016Auto/Mate Dealership Systems today announced the full agenda of speakers and presentations for its National Customer User Summit to be held September 19-21, 2016 at the Hilton Chicago/Oak Brook Hills Resort & Conference Center. All sessions offer practical "how to" advice from vendors that integrate with Auto/Mate's dealership management system (DMS), and/or actionable strategies that attendees can take home to…

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Added by Mike Esposito on June 20, 2016 at 12:47pm — No Comments

Still need to feel more secure about a secure cloud?

Still need to feel more secure about a secure cloud?

Summer is officially here and like a good oil change, your document management could probably use one last tune-up for a smooth ride into the new quarter. Our solution is a great place to start in maximizing efficiency, but most…

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Added by John Brennan on June 20, 2016 at 12:30pm — No Comments

How to Create a Culture of Health for Happy, Productive Employees

Are you looking for ways to improve employee productivity and boost morale? Consider creating a culture of health in your dealership.

 

Many studies show the correlation between healthy employees and higher productivity. Research from the Health Enhancement Research Organization (HERO), Brigham Young University and the Center for Health Research at Healthways shows:…

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Added by Mike Esposito on May 12, 2016 at 12:46pm — 1 Comment

Ask for Referrals? If I was the Dealer, I’d Prefer You Ask for a Little Yelp

Among the many activities I complete in advance of a dealer consulting visit is a thorough analysis of their online reputation, as this can often help define much of the visit’s focus. During one such analysis this week, I discovered the following for an upcoming dealer visit (numbers have been estimated…

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Added by Steve Stauning on May 7, 2016 at 12:00pm — No Comments

5 Tips to Increase Express Auto Service Sales

DEALERSHIP SERVICE DEPARTMENTS: MAKE A GOOD FIRST IMPRESSION

As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.  As a result, a very important decision is looming for auto dealers.  Many of the customers that are…

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Added by Jeff Cowan on April 25, 2016 at 1:40pm — No Comments

Auto/Mate Releases Free eBook: The Auto Dealer's 10-Step Guide to Using Mobile Tablets in Service, Sales and F&I

Albany, N.Y. – April 25th, 2016Auto/Mate Dealership Systems announced today that it is releasing a free eBook for download, titled The Auto Dealer's 10-Step Guide to Using Mobile…

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Added by Mike Esposito on April 25, 2016 at 10:03am — No Comments

Auto/Mate Introduces New Streamlined and Intuitive Payroll Application for Auto Dealerships

Albany, N.Y. – March 22nd, 2016Auto/Mate Dealership Systems today introduced a completely redesigned payroll application for auto dealers, located within the Accounting Suite of its dealership management system (DMS). The new payroll application includes a host of new features that streamline and expedite the payroll process.

 

"We asked our customers and prospects what their biggest challenges were when they process payroll, then…

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Added by Mike Esposito on March 22, 2016 at 11:14am — No Comments

Auto/Mate Announces DMS Accounting Suite Updates, Improving Productivity for Dealership Personnel

Albany, N.Y. – March 14th, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) today announced new features in its dealership management system (DMS) Accounting Suite. The updates are designed to streamline processes that typically involve countless hours of labor by accounting personnel. New features include inquiry screen data entry, automated inter-company accounts payable, automated inter-company general…

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Added by Mike Esposito on March 14, 2016 at 11:45am — No Comments

Bad Credit? Time to Roll out the Red Carpet

The car business is a people business. Because of that, dealerships see customers from a variety of backgrounds, income levels and credit histories. And, for a salesperson or manager, there’s nothing more disheartening than to spend a lot of time with a customer just to discover that they are credit challenged. Despite…

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Added by Paul Moran on March 11, 2016 at 9:09am — No Comments

GMs/Owners: To Thrive Look in the Mirror & Be Painfully Honest

I left a 35 year career in automobile retail management eight months ago. I worked as a GM at Dick Hannah, one of the greatest dealer groups in the country, and I loved every moment of it.

 

I have had many mentors in my life, (grateful every moment for all of them) but I was told by a specific mentor to…

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Added by Joe Orr on March 10, 2016 at 10:30am — No Comments

Auto/Mate's Mike Esposito and Dave Druzynski to Present Workplace-Focused Workshops at NADA 2016

Albany, N.Y. – March 7th, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that two of its senior executives will be presenting workshops at the 2016 NADA Conference and Exposition in Las Vegas, NV. Mike Esposito, President and CEO, will present Create a Top Workplace to Increase Customer Loyalty, and Dave Druzynski, Director of Human Resources, will present Proceed with Caution! Social Media in Hiring and…

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Added by Mike Esposito on March 7, 2016 at 10:01am — No Comments

What is Your Definition of Success?



How do you define success: a financial goal, peer recognition or a title or position? Most people think of success in terms of their personal success, but businesses can also be successful.

 

How do you define whether your dealership is successful? Is it revenue goals, sales…

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Added by Mike Esposito on March 3, 2016 at 11:36am — 2 Comments

Mike Esposito Honored with a Third Age Achievement Award for Contributions to the Capital Region of New York

Albany, N.Y. – February 22nd, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its president and CEO, Mike Esposito, has been named as a recipient of the "Third Age Achievement Award," presented by the Senior Services of Albany. The award recognizes the achievements of business professionals over the age of 60 who live in the Capital Region of New York. Esposito was honored for his contributions in the area of…

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Added by Mike Esposito on February 22, 2016 at 9:50am — No Comments

If I Surround Myself with Champions, I Can't Help but Win

I’m sure that every management team sits down on occasion to discuss ways to improve dealership operations. Whether that improvement has to do with sales goals, employee satisfaction, or simply lot appearance, typically what happens is that everyone is gung-ho about it and it kicks off great. Then, slowly that momentum…

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Added by Joe Orr on February 10, 2016 at 8:25am — No Comments

Auto/Mate Announces Integration with Scan123, Saving Auto Dealers Money While Improving Productivity

Albany, N.Y. – February 1st, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the integration of its dealership management system (DMS) with Scan123's electronic document management system. Auto dealerships using Scan123's solution can now store documents in, and retrieve documents from, Auto/Mate's Automotive Productivity Management Suite (AMPS) DMS. The…

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Added by Mike Esposito on February 1, 2016 at 9:23am — No Comments

Modern Culture and the Dealership

We all love this industry and what it can, and has done, for our families, friends, country and our local communities. But, I fear that if we do not stop and take a serious look at where we are as far as operations and culture in our stores today, our future generations may be in jeopardy.

 

With the…

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Added by Joe Orr on January 6, 2016 at 8:33am — No Comments

Don’t Blow it: Know Your Team

When I first started in the Automotive Industry in the 1990’s (I will not tell you how early so I don’t embarrass myself, but let’s just say it was early), I remember sitting in sales meetings and having the GM ask us over and over again “Why are they (customers) calling the dealership?” We (the sales team) would all…

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Added by Christopher "Kit" Rogers on December 21, 2015 at 8:40am — No Comments

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me was that only 33% of all sales consultants hired reached their three-year service anniversary; which means that 67% of sales consultants that were hired quit within the first three years.

 

The high turnover rate among car…

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Added by Mike Esposito on December 16, 2015 at 7:37pm — No Comments

Auto/Mate Integrates with CRMSuite, Improving Business Intelligence at Auto Dealerships

ALBANY, N.Y. – December 15th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has recently integrated its dealership management system (DMS) software with CRMSuite. Dealers using both Auto/Mate and CRMSuite will benefit from the increased business intelligence that the DMS and CRM deliver via real-time data exchanges between the systems.

 

“Our Open/Mate integration program is very inexpensive…

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Added by Mike Esposito on December 15, 2015 at 10:31am — No Comments

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Blog Posts

How to Optimize Your Open Rates

Posted by Paul Potratz on July 1, 2016 at 3:17pm 0 Comments

Did you know subject lines framed as questions get fewer open rates and replies?

Most people assume you SHOULD ask questions in your subject line in order to…

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Don't Ask If, Ask Which

Posted by Mike Stoner on July 1, 2016 at 2:36pm 0 Comments

Way back during the Great Depression in the 1930's Walgreen Drugstores hired Elmer Wheeler to help them sell eggs.

You might ask yourself, "why the hell would Walgreen's be selling eggs?"

Well, they, like all drugstores back then…

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Shoppers Speak Out: 5 Things That Are More Important Than Price

Posted by Joseph Little on July 1, 2016 at 10:41am 0 Comments

When shopping for anything, especially big-ticket items like cars, shoppers compare prices. It’s natural to try and find the best deal and save as much money as possible, however, times have changed, and the best price is no longer the sole…

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Response Rate Solutions to Surveys - Reviews - Testimonials

Posted by Steve Santorsola on June 30, 2016 at 3:40pm 0 Comments

A universal challenge for business is the ongoing quest for quality feedback from our clients, customers and patients.  So often, almost in desperation, we adopt third party platforms that promise improved response…

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The ONLY Goals of Your Website

Posted by Steve Stauning on June 30, 2016 at 2:44pm 1 Comment

I hate to break it to you, but if you run a…

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Injecting the Power of Video into Your Content Marketing

Posted by sara callahan on June 30, 2016 at 10:12am 0 Comments

Video content has pretty much become the preferred medium for…

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