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All Blog Posts Tagged 'management' (499)

5 Questions you need to ask before hiring an infrastructure debt management company

When you want to hire an infrastructure debt management company you might find yourself into quite the trouble. It will be a very challenging prospect to begin with which is why you have to address it the best way you can. With that in mind, we wanted to help you by offering immediate access to 5 of the best questions that you should ask when you hire an infrastructure debt management company!…

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Added by Alices Forres on August 10, 2017 at 4:01am — No Comments

When It Comes to Customers Don’t Judge a Book By Its Cover

Almost every salesperson or …

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Added by Mike Gorun on August 8, 2017 at 10:01am — No Comments

Communication: The Glue that Holds Teams Together

One very important thing some leaders fail to realize is that communication is the glue …

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Added by Bill Wittenmyer on July 27, 2017 at 9:39am — No Comments

The State of Customer Loyalty

Colloquy just came out with its…

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Added by Mike Gorun on July 25, 2017 at 9:54am — No Comments

4 Tips to Master Your Dealership’s Online Presence: Show Your Assets

(Part 1 of a 4-piece blog series on vehicle merchandising…

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Added by Devin Daly on July 24, 2017 at 10:28am — No Comments

The Writing Is On The Wall!

I have a friend who is in his early 50’s and has been enjoying the hell out of life. Whereas every day, I myself want to eat doughnuts and chicken wings, I never eat donuts and chicken wings. What I want to eat and what I end up eating are two completely different things. My friend has never felt this conflict in his life. He wants it, he eats it and then he washes it down with a six pack. To go with his bad eating habits, he also has an almost virgin gym membership that he's been paying on…

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Added by Alan Ram on July 13, 2017 at 4:24pm — 1 Comment

Make a Difference in your Community – Customers Love it!

When it comes to community service, car …

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Added by Mike Gorun on July 11, 2017 at 9:56am — No Comments

The Often Forgotten but Most Important Person in Your Dealership

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the…

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Added by Bill Wittenmyer on July 5, 2017 at 9:44am — 1 Comment

Why Actionable Data is Better Than Big Data

Big data has been a big theme for several years now, but many dealers still don't have a thorough understanding of what it can do for them. I believe that's because the term 'big data'…

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Added by Josh Blick on July 5, 2017 at 9:30am — No Comments

3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair…

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Added by Josh Blick on June 16, 2017 at 9:54am — No Comments

Camaraderie is critical but leadership is indispensable.

Find the sweet spot between the two to make your dealership as profitable as…

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Added by Scott Bergeron on June 15, 2017 at 9:15am — No Comments

It's Friday. What's Your Weekend Looking Like?

If you're in auto sales, the term "TGIF" - Thank God It's Friday! - probably has little meaning to you. In this industry, Fridays are spent gearing up for the weekend. Speaking of which, do you know what your weekend is looking like? 

To answer this all-important question, it's a good idea for General…

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Added by Josh Blick on June 2, 2017 at 9:27am — 1 Comment

Become the Reference Point in Your Industry

We all have reference points. When someone asks you, “What’s the best steak you’ve ever had?” you have an answer. In fact, not only do you have an…

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Added by Mike Gorun on May 30, 2017 at 10:27am — No Comments

OEMs: Give Dealers More Autonomy!

While the automotive industry has seen massive technology changes in the last 5 years, there is a continuing trend where some OEMs partner with specific vendors and then take away the freedom of choice for forward-thinking dealers. Mandates are enforced where franchised dealers must choose between 2-3 vendors…

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Added by Ujj Nath on May 19, 2017 at 9:30am — No Comments

How to Avoid Sales End-of-the-Month Catch Up

If you're in dealership management you're probably familiar with the routine. No matter how great your intentions are to keep a steady sales pace all month, it’s month-end and you're playing catch up. Even worse, sometimes you believe it's going to be a great month until a nasty number shows up on your balance…

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Added by Josh Blick on May 18, 2017 at 9:47am — No Comments

5 Things That Make a Great Customer Experience

Customer experience is increasingly important in business. Retail shops now compete for customer wallets with behemoths such as Amazon. As a result, stores now have to prove to customers they will receive a superior experience more valuable than the convenience of clicking a button to…

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Added by Mike Gorun on May 16, 2017 at 8:41am — No Comments

Auto/Mate Announces Fall Customer User Summit Dates in San Antonio, TX and Issues Call for Sponsorships

ALBANY, N.Y. – May 8th, 2017 – Auto/Mate Dealership Systems (http://www.automate.com) today announced its second national Customer User Summit, scheduled for October 11th - 13th in San Antonio, TX. The User Summit spans over three days and features breakout sessions and product experts giving in-depth training on the latest and greatest features of Auto/Mate's dealership management system (DMS).…

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Added by Mike Esposito on May 8, 2017 at 9:51am — No Comments

Why the Least Interesting Thing for Consumers Will Be to Drive a Car

At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they wish to survive in the future, they have to become “experience…

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Added by Mike Gorun on April 25, 2017 at 9:50am — No Comments

Why I absolutely love unsubscribes my from email list and you should too!

I absolutely love unsubscribes my from email list!

They are amazing, and I high five my team whenever I get some!

Why?

Because it means I’m getting noticed!

Let’s think about it… You only unsubscribe from…

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Added by Dave Benson on April 18, 2017 at 11:36pm — No Comments

Customer Satisfaction Failures Can impact your Wallets

In the wake of the backlash from the recent United Airlines incident, it has been widely reported that many airline CEO’s salaries are, at least in part, connected to customer satisfaction scores. In the case of United’s CEO Oscar…

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Added by Mike Gorun on April 18, 2017 at 8:30am — No Comments

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Blog Posts

How To Use Facebook To Sell Your Inventory

Posted by Devin Daly on August 21, 2017 at 9:54am 0 Comments

Part 3 in a 4-part…

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5 Points on Commercial Property Maintenance

Posted by Simon Hopes on August 18, 2017 at 8:32am 0 Comments

Commercial property maintenance is a whole lot more than simply maintaining a building. In addition to all the basic necessities…

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