All Blog Posts Tagged 'management' (327)

Trying Something New? Follow this Recipe for Better Results

This article was written by Steve Hall. 

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Follow this Recipe for Better Results

Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re…

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Added by Garry House on August 28, 2014 at 11:00am — No Comments

Auto/Mate to Host First User Summit for Auto Dealership Executives, Highlighting DMS Features & Best Practices

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – August 25th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it will be hosting its first annual User Summit for auto dealer clients on Friday, September 19th in Albany, NY. More than sixty dealers and managers from dealerships around the country are scheduled to attend, where they will learn the newest features of Auto/Mate's dealership management system…

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Added by Mike Esposito on August 25, 2014 at 1:21pm — No Comments

The Importance of Increasing Car Count

This article was written by Bob Sloan and was originally published on the NCM Institute Up to Speed blog. 

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Car count is one of the primary metrics for measuring growth in the service department. An increase usually leads to additional shop hours produced and gross profit. A decrease is a call to action to determine the cause(s) as well as develop a plan to…

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Added by Garry House on August 12, 2014 at 10:36am — No Comments

Auto/Mate Celebrates Fortieth Anniversary as a Leader in Dealership Management System (DMS) Technology

ALBANY, N.Y. – August 11th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) is celebrating its fortieth anniversary as a leader in dealership management system (DMS) technology. Auto/Mate was originally developed as an F&I system and was introduced to auto dealerships by Wang Laboratories in 1974. Over the past forty years Auto/Mate has evolved into one of the industry's premier DMS solutions and has twice been voted the "highest…

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Added by Mike Esposito on August 11, 2014 at 11:44am — No Comments

What Mode is Your Dealership Operating In?

This article was written byJoe Basil and was originally published on the NCM Institute Up to Speed blog

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As the great recession started to unfold in 2008 and 2009, gasoline prices rose above four dollars a gallon, the banking and housing industry began to collapse, unemployment rose and auto sales fell off the charts. Those dealerships that came…

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Added by Garry House on August 5, 2014 at 10:30am — No Comments

Bland Text E-mail Causes Fights & Ruins Relationships!

Basic text email absolutely stinks for many of the applications we typically use it for in the automotive industry. There, I said it! Do I have your attention now?

There’s a reason I’m saying this and I think you’ll agree after hearing me out. The fact of the matter is, text communication causes fights. When is the last time you sent your wife, girlfriend, husband, or boyfriend a text message that was completely taken out of context? For me it’s daily, sometimes, even…

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Added by Alan Ram on August 4, 2014 at 12:30pm — 1 Comment

How Profitable is Incremental Growth?

This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.

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I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.

In the retail automobile business, that growth can come in many forms, such as:

  • Selling more new or used…
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Added by Garry House on July 29, 2014 at 10:30am — 2 Comments

Auto/Mate Honored with Platinum Award in Auto Dealer Monthly's Dealers' Choice Awards

ALBANY, N.Y. – July 28th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com), a premier dealership management system (DMS) provider, has received a "Platinum" award in the 2014 Auto Dealer Monthly Dealers' Choice Awards. This year marks the first time that Auto/Mate was honored with a top ranking in the magazine's annual award program that recognizes the industry's best product and service providers as selected by hundreds of…

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Added by Mike Esposito on July 28, 2014 at 9:27am — No Comments

Weird Al Yankovic accelerates his brand trajectory using management philosophy. - Mission Statement

Manny Luna

CEO/Founder

VL Digital…

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Added by MANNY LUNA on July 23, 2014 at 10:57pm — No Comments

NCM wants to know : Are You Checking Your Used Vehicle Manager’s Thinking ?

This post was originally written by Paul Stowe for the NCM Institute Up to Speed blog. Click here to view the original article.

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Mr./Ms. Dealer:

There continues to be a great deal of misconception in sales managers’ thinking about why they’re not able to increase used vehicle volume. Industry metrics confirm that those…

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Added by Garry House on July 15, 2014 at 3:30pm — 1 Comment

Auto Sales Training: Building Human to Human Transactions

It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering  “ What do you want from me?” or “What are you selling?”  I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.

We already understand that a single loyal…

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Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments

Are You of a Mind(set) to Grow?

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Professor Carol Dweck of Stanford University believes humans have essentially two mindsets, growth or fixed, and through her research with employees of Fortune 500 companies, she found that managers with a growth mindset are more innovative.

Why is this important? According to the…

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Added by Garry House on June 26, 2014 at 10:42am — 1 Comment

Be the Cristiano Ronaldo of Dealerships

News about the FIFA World Cup and rock-star soccer players have been making headlines lately. One of the hottest player’s of the moment is Cristiano Ronaldo, who’s not only an exceptional player but a major brand ambassador for big hitters like Nike. So, how can you brand your dealership like Ronaldo?

BE 2 PERSONAS

According to Nike, Ronaldo is known as two people: the superstar soccer player…

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Added by Lisandra Ramos on June 25, 2014 at 11:21am — No Comments

Empower Employees with Commander's Intent

As Appeared in the June 2014 issue of Auto Dealer Monthly

 

Everyone knows how important the chain of command is in the military. But during battles, emergencies and other times of duress, it's not always possible to run decisions up and down the chain of command. This is why soldiers are empowered by something called the Commander's Intent. The military commander gives his leaders a clearly defined goal (the mission) and the forces needed to accomplish that goal, along…

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Added by Mike Esposito on June 24, 2014 at 1:16pm — No Comments

60 Seconds to Gain a Service Customer

This article was written by NCM Institute instructor, Steve Hall and originally published on the Up to Speed blog.

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Do you have 60 seconds to gain a service customer? Let me restate that: Do you have a structured 60 seconds to gain this customer? Why the emphasis on…

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Added by Garry House on June 19, 2014 at 11:07am — No Comments

Auto/Mate Announces Integration of DMS with SMI, Improving Customer Retention in Dealership Service Departments

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – June 16th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the integration of its dealership management system (DMS) with SMI's DriveService and DriveSales solutions. For auto dealers using both solutions, the integration ensures that customer information updated in the DMS will be updated in SMI's customer…

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Added by Mike Esposito on June 16, 2014 at 11:27am — No Comments

The Importance of the Used Vehicle Value Folder

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Unquestionably, the Internet has changed used vehicle shopping habits and as a result, many dealers have altered their manner of presenting and pricing pre-owned cars and trucks. Today’s successful used vehicle merchant recognizes the changed market realities and adapts accordingly. In order to ensure that our vehicle makes it to the prospect’s “short list,” we must have an aggressive, competitive pricing policy – but we must also have a sales process that effectively…

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Added by Garry House on June 12, 2014 at 9:00am — 1 Comment

For Employees, Recognition Trumps Money

In case you weren’t aware, this week is Automotive Service Professionals week. Established in 2001 by the National Institute for Automotive Service Excellence (ASE), this week celebrates all of the men and women who have chosen automotive repair as their profession. Automotive Service Professionals…

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Added by Richard Holland on June 12, 2014 at 8:29am — 3 Comments

Have You Tracked Your Employee Turnover Lately?

This article was written by Mark Shackelford and was originally published on the Up to Speed blog.

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Do you find yourself constantly concerned about retaining your employees and trying to hire the right people to take care of your customers?

There has been an awful lot of discussion about this topic and how to become better at your hiring…

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Added by Garry House on June 3, 2014 at 11:00am — 1 Comment

Manage and motivate them...don't fire them!

Every new day brings the promise of something grand, promising, exciting and poses a fresh start. We put our disappointments, lost sales and setbacks behind us and move towards our goals and aspirations. 

Every single day…

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Added by Joe Clementi on June 2, 2014 at 1:12pm — 18 Comments

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