At the recent Adobe Summit, executive vice president and general manager, Brad Rencher, advised businesses that if they wish to survive in the future, they have to become “experience…Continue
Added by Mike Gorun on April 25, 2017 at 9:50am — No Comments
I absolutely love unsubscribes my from email list!
They are amazing, and I high five my team whenever I get some!
Because it means I’m getting noticed!
Let’s think about it… You only unsubscribe from…Continue
Added by Dave Benson on April 18, 2017 at 11:36pm — No Comments
In the wake of the backlash from the recent United Airlines incident, it has been widely reported that many airline CEO’s salaries are, at least in part, connected to customer satisfaction scores. In the case of United’s CEO Oscar…Continue
Added by Mike Gorun on April 18, 2017 at 8:30am — No Comments
Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST …Continue
Added by Sean V. Bradley on April 12, 2017 at 11:40am — No Comments
Columbus, OH (April 5, 2017) – Clarivoy, the auto industry’s leading provider of Multi-Touch Attribution, today announced it has hired Benjamin M. Hadley, formerly Senior Sales Director at Dealer.com, as Vice President of Strategy. In his new role Hadley will be responsible…Continue
Added by Steve White on April 6, 2017 at 10:16am — No Comments
Some dealership personnel tend to do things that really boil down to just CYA stuff. A customer comes into the service drive and is made to wait while their vehicle is inspected for scratches, dents or dings, which can take a few minutes --- time a customer doesn’t have.
The most valuable currency on the planet…Continue
Added by Ujj Nath on April 4, 2017 at 9:37am — No Comments
A 78 year old famous baseball couch filled the auditorium in 1996 at Chris Sperry’s first of many American Baseball Coaches Association conventions. What John Scolinos spoke about was more than baseball. For his whole speech Coach Scolinos wore a strung up home plate around his neck and after…Continue
Added by Richard Keeney on March 30, 2017 at 12:30pm — No Comments
So you've decided it's time to differentiate your dealership from the competition, and that video is the way to do it. Your next probable question is, do you produce, distribute and market the videos yourself, or outsource some, if not all of these functions?
The answer to this question…Continue
First time in a long time I've been able to time stamp my Good-Morning Message at 5:30 AM. .... My visit to the Back Surgeon yesterday as an outpatient has me up and…Continue
As negotiations are an expected part of the vehicle buying process, there are three strategies we advocate doing often and consistently to increase your sales gross and reduce many of deal-cutting concessions.
Depending on how you respond to a customer will determine if you get the…Continue
Added by Richard Keeney on March 16, 2017 at 1:30pm — No Comments
Added by Scott Bergeron on March 15, 2017 at 10:30am — No Comments
Customer experience has become an industry “buzz term” of late when talking about customer acquisition and building loyalty. Most of the time, the focus is on the small things that turn a customer off -- attitudes, inefficient processes, or other such actions. But what happens when, well, everything goes…Continue
Added by Mike Gorun on March 15, 2017 at 9:31am — No Comments
In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair, or as demonstrating excessive intolerance. Frankly, however, what is truly harsh and unfair is allowing people to underachieve—or fail outright—on your leadership watch because you don’t have either the skill set or mindset to effectively apply consequences.
What’s also harsh and unfair is allowing someone to lower team morale, create…Continue
Auto/Mate Presented with ‘Top Rated' award for Dealer Satisfaction in Dealership Management System (DMS) Category
Added by Mike Esposito on January 27, 2017 at 3:16pm — No Comments
New Orleans, LA – January 27th, 2017 – Auto/Mate Dealership Systems announced today that Keiser University, based in West Palm Beach, FL, selected…Continue
Added by Mike Esposito on January 27, 2017 at 8:30am — No Comments
Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the sales department can make more money from a single sales commission than any technician can make in a day. There are even some salespeople that are so productive that their paychecks can exceed those of…Continue
Added by Mike Gorun on January 24, 2017 at 8:21am — No Comments
January 1, 2017 — The Mar-Kee Group announced that 10-time National Automotive Dealers Association speaker and President of the Mar-Kee Group, David Martin, will present a sales training workshop, “Marketing Opens the Door: Closing Seals the Deal” at the 2017 NADA Conference &…Continue
Added by Richard Keeney on January 2, 2017 at 10:30am — No Comments
There is a lot of talk going on about car dealership turnover. It seems that everyone has an opinion about it but not a whole lot of solutions. I am going to do some "REAL TALK" in this post because it is time that the sugar coating stops. I have spent a great deal of time between consulting…Continue
Added by Stan Sher on December 20, 2016 at 1:23am — No Comments
Albany, N.Y. – December 19th, 2016 – Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with the DealerOps Platform, expanding auto dealers' actionable insight into their enterprise-wide analytics. Dealerships that use both vendors' solutions will now receive automatic and seamless updates from their Automotive Management Productivity Suite (AMPS) software into their…Continue
Added by Mike Esposito on December 19, 2016 at 8:51am — No Comments