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All Blog Posts Tagged 'management' (434)

Too Many Hands In The Cookie Jar

Hi,

It's me again. Me who you ask? Stan Sher, founder and President of Dealer eTraining. Yes, I know it has been a while since you have heard from me. But I am still here. I never left and I never will. I just enjoyed my peace and quiet for 2 years while working and…

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Added by Stan Sher on July 22, 2016 at 3:00pm — No Comments

Modern Communication: What Your Customers Want

Customer expectations are continuously evolving, and for businesses, it’s a matter of keeping up or getting passed by as shoppers look for opportunities that meet their needs in the most efficient and affordable ways.  Dealerships are seeing the changes that have been brought on by technology as they see less foot traffic in their dealerships, yet still sell vehicles to consumers who are more educated about what they’re buying.  Now, more than ever, it’s essential to meet shoppers’…

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Added by Joseph Little on July 22, 2016 at 10:11am — No Comments

EAM, and Employee engagement

 

                Employee Activity Management or EAM is every Dealer’s worst nightmare and it’s most ignored challenge. We will discuss why in the paragraphs to come and what we can do to manage it, but before we can talk about managing our employees, we have to look at why workers come to work.

                For the last 50 years the Wall Street Journal has done a Gallup poll of American workers and ironically the only thing that has changed throughout the years has been…

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Added by David Ortega on July 20, 2016 at 3:10pm — No Comments

10 Warnings Signs Your Dealership's Culture is Toxic

Company culture is a hot topic recently, and with good reason. Companies with a great workplace culture enjoy increased employee and customer retention rates, as well as higher profits.…

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Added by Mike Esposito on July 14, 2016 at 2:39pm — 5 Comments

Communication & Engagement: BFFs That Stick Together

Communication and engagement go together like biscuits and gravy, like macaroni and cheese, like bacon and eggs. Most of the time, it’s pretty hard to have one without the other. (Who wants a dry biscuit anyway?) Now that everyone is hungry, it’s time to take a look at the many ways communication is at work in your dealership and how you can use it to boost employee engagement, in turn, boosting performance, improving profitability, and increasing customer loyalty.

“All that from…

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Added by Joseph Little on July 13, 2016 at 6:13pm — No Comments

Wish Them Well, But Ask, “What The Hell?” - How to Capitalize On Exit Interviews

Well, you know it’s inevitable.  Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the…

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Added by The Mar-Kee Group on June 24, 2016 at 1:00pm — No Comments

Auto/Mate Announces Speakers and Presentations for the 2016 National Customer User Summit

Albany, N.Y. – June 20th, 2016Auto/Mate Dealership Systems today announced the full agenda of speakers and presentations for its National Customer User Summit to be held September 19-21, 2016 at the Hilton Chicago/Oak Brook Hills Resort & Conference Center. All sessions offer practical "how to" advice from vendors that integrate with Auto/Mate's dealership management system (DMS), and/or actionable strategies that attendees can take home to…

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Added by Mike Esposito on June 20, 2016 at 12:47pm — No Comments

Still need to feel more secure about a secure cloud?

Still need to feel more secure about a secure cloud?

Summer is officially here and like a good oil change, your document management could probably use one last tune-up for a smooth ride into the new quarter. Our solution is a great place to start in maximizing efficiency, but most…

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Added by John Brennan on June 20, 2016 at 12:30pm — No Comments

How to Create a Culture of Health for Happy, Productive Employees

Are you looking for ways to improve employee productivity and boost morale? Consider creating a culture of health in your dealership.

 

Many studies show the correlation between healthy employees and higher productivity. Research from the Health Enhancement Research Organization (HERO), Brigham Young University and the Center for Health Research at Healthways shows:…

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Added by Mike Esposito on May 12, 2016 at 12:46pm — 1 Comment

Ask for Referrals? If I was the Dealer, I’d Prefer You Ask for a Little Yelp

Among the many activities I complete in advance of a dealer consulting visit is a thorough analysis of their online reputation, as this can often help define much of the visit’s focus. During one such analysis this week, I discovered the following for an upcoming dealer visit (numbers have been estimated…

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Added by Steve Stauning on May 7, 2016 at 12:00pm — No Comments

5 Tips to Increase Express Auto Service Sales

DEALERSHIP SERVICE DEPARTMENTS: MAKE A GOOD FIRST IMPRESSION

As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.  As a result, a very important decision is looming for auto dealers.  Many of the customers that are…

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Added by Jeff Cowan on April 25, 2016 at 1:40pm — No Comments

Auto/Mate Releases Free eBook: The Auto Dealer's 10-Step Guide to Using Mobile Tablets in Service, Sales and F&I

Albany, N.Y. – April 25th, 2016Auto/Mate Dealership Systems announced today that it is releasing a free eBook for download, titled The Auto Dealer's 10-Step Guide to Using Mobile…

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Added by Mike Esposito on April 25, 2016 at 10:03am — No Comments

Auto/Mate Introduces New Streamlined and Intuitive Payroll Application for Auto Dealerships

Albany, N.Y. – March 22nd, 2016Auto/Mate Dealership Systems today introduced a completely redesigned payroll application for auto dealers, located within the Accounting Suite of its dealership management system (DMS). The new payroll application includes a host of new features that streamline and expedite the payroll process.

 

"We asked our customers and prospects what their biggest challenges were when they process payroll, then…

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Added by Mike Esposito on March 22, 2016 at 11:14am — No Comments

Auto/Mate Announces DMS Accounting Suite Updates, Improving Productivity for Dealership Personnel

Albany, N.Y. – March 14th, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) today announced new features in its dealership management system (DMS) Accounting Suite. The updates are designed to streamline processes that typically involve countless hours of labor by accounting personnel. New features include inquiry screen data entry, automated inter-company accounts payable, automated inter-company general…

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Added by Mike Esposito on March 14, 2016 at 11:45am — No Comments

Bad Credit? Time to Roll out the Red Carpet

The car business is a people business. Because of that, dealerships see customers from a variety of backgrounds, income levels and credit histories. And, for a salesperson or manager, there’s nothing more disheartening than to spend a lot of time with a customer just to discover that they are credit challenged. Despite…

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Added by Paul Moran on March 11, 2016 at 9:09am — No Comments

GMs/Owners: To Thrive Look in the Mirror & Be Painfully Honest

I left a 35 year career in automobile retail management eight months ago. I worked as a GM at Dick Hannah, one of the greatest dealer groups in the country, and I loved every moment of it.

 

I have had many mentors in my life, (grateful every moment for all of them) but I was told by a specific mentor to…

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Added by Joe Orr on March 10, 2016 at 10:30am — No Comments

Auto/Mate's Mike Esposito and Dave Druzynski to Present Workplace-Focused Workshops at NADA 2016

Albany, N.Y. – March 7th, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that two of its senior executives will be presenting workshops at the 2016 NADA Conference and Exposition in Las Vegas, NV. Mike Esposito, President and CEO, will present Create a Top Workplace to Increase Customer Loyalty, and Dave Druzynski, Director of Human Resources, will present Proceed with Caution! Social Media in Hiring and…

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Added by Mike Esposito on March 7, 2016 at 10:01am — No Comments

What is Your Definition of Success?



How do you define success: a financial goal, peer recognition or a title or position? Most people think of success in terms of their personal success, but businesses can also be successful.

 

How do you define whether your dealership is successful? Is it revenue goals, sales…

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Added by Mike Esposito on March 3, 2016 at 11:36am — 2 Comments

Mike Esposito Honored with a Third Age Achievement Award for Contributions to the Capital Region of New York

Albany, N.Y. – February 22nd, 2016 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its president and CEO, Mike Esposito, has been named as a recipient of the "Third Age Achievement Award," presented by the Senior Services of Albany. The award recognizes the achievements of business professionals over the age of 60 who live in the Capital Region of New York. Esposito was honored for his contributions in the area of…

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Added by Mike Esposito on February 22, 2016 at 9:50am — No Comments

If I Surround Myself with Champions, I Can't Help but Win

I’m sure that every management team sits down on occasion to discuss ways to improve dealership operations. Whether that improvement has to do with sales goals, employee satisfaction, or simply lot appearance, typically what happens is that everyone is gung-ho about it and it kicks off great. Then, slowly that momentum…

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Added by Joe Orr on February 10, 2016 at 8:25am — No Comments

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Benefiting from Pay-per-Click

Posted by Paul Potratz on July 29, 2016 at 5:22pm 0 Comments

Have you seen these 2 features that Google has slowly been rolling out? Both relevant to your business, these features will increase your click-through rate, your mobile site traffic, and your conversion rates. Watch Samantha in this…

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Catch More Customers with a Contagious Sales Event

Posted by Alexia E Henson on July 29, 2016 at 11:09am 0 Comments

Do you remember the days when your mailers were based on…

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Are Genuine OEM Car Parts Worth Paying A Little Extra For?

Posted by Simon Hopes on July 28, 2016 at 10:26am 0 Comments

Your car, at some point in its lifetime, will require some form of work doing to it which could mean installing a new part.

 

When it comes to purchasing a new part for your vehicle, you’ll be…

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