All Blog Posts Tagged 'management' (594)

Do or Do Not. There is No Try. – 4 Rules to Responding to Angry Customers

In business, you are what you are perceived to be.  Your customers not only have their own opinions of your business, but they can also influence other potential customers. How you actually run your business is certainly important. Just as important, however, is how customers that have never stepped foot in your business perceive you. Before they ever step foot into your…

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Added by sara callahan on November 13, 2013 at 10:02am — No Comments

How Much is Your Time Worth?

Have you ever broken down your income goals to see how much your time is actually worth? It’s a great way to figure out which activities you should be allocating time for and which you should be delegating to someone else.

Let’s assume you want to earn $200,000. There are approximately 2000 working hours in a…

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Added by Al Mosher on November 11, 2013 at 2:37pm — No Comments

Mr Dealer: How To Sell More Vehicles For More Money Right Now

Any dealership can sell more vehicles for more money right now. It’s a fact, not an opinion. The only thing keeping you from doing so is you. It’s your dealership and it’s your choice. You choose to win and you choose to lose, but make no mistake about it; it’s always up to you.

 

Step 1: Decide — The root of the word “decide” means “to cut off.” You must cut off any possibility of anything else. You must decide that you can and will sell more for…

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Added by Mark Tewart on November 5, 2013 at 9:00am — No Comments

Auto/Mate Named One of the “Best Places to Work” Four Years Running by the Albany Business Review

ALBANY, N.Y. – November 4th 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it was named one of the 2013 “Best Places to Work” in New York State’s Capital region by the Albany Business Review. This is the fourth year in a row that Auto/Mate has received the honor.

“I believe that taking care of employees and ensuring they are happy is just as important as taking care of our customers,” said Mike…

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Added by Mike Esposito on November 4, 2013 at 10:57am — No Comments

The Road to a Sale is Broken - Revisited

Many years ago, I wrote an article titled “The Road To A Sale Is Broken.” Well, it’s not only still broken, it’s fractured beyond recognition.

 

Attention dealers: Take the time this week to review and rethink from scratch every step in your routing procedures. Review these steps from beginning to end, and review all team members involved both on the front line and behind the scenes. Review all the technologies you have and determine what is the most effective use and…

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Added by Mark Tewart on October 31, 2013 at 9:00am — No Comments

Be Better at Best

I have been fortunate in life in that I have been given the opportunity to have worn many hats.  Having a broad level of experiences in life has given my personality a great deal of depth.  I have always been a marketer in some role or another.  One of these marketing roles was that of an entertainer, in which I marketed what would become my signature brand of “fun, joy and ease" as a singer and…

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Added by Stephanie Young on October 30, 2013 at 9:00am — No Comments

The Power of Now

The intention of goal setting is to look toward the future and think of and plan for what you desire. Goals provide hope. My definition of hope is “Having Optimistic Predictions & Emotions.” However, goals can create your biggest stumbling block to getting what you desire.

 

Ralph Waldo Emerson said, “The only thing that will grow is that which you give energy to.” To focus your mind on what you desire is great. Concentrate on the why? “When the why gets strong…

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Added by Mark Tewart on October 29, 2013 at 9:00am — No Comments

Internet Director / Internet Sales Manager Responsibilities Part 4 - Automotive Sales - Car Sales



http://www.dealersynergy.com 856-546-2440

Internet Director / Internet Sales Manager Responsibilities Part 4 - Automotive Sales - Car…

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Added by Sean V. Bradley on October 27, 2013 at 7:09pm — No Comments

Internet Director - Internet Sales Manager - Responsibilities Part 3 - Sean V. Bradley & Joe Cala of Dealer Synergy



http://www.dealersynergy.com 856-546-2440

Internet Director - Internet Sales Manager - Responsibilities Part 3 - Sean V. Bradley & Joe Cala of Dealer…

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Added by Sean V. Bradley on October 26, 2013 at 9:00pm — No Comments

The Most Important Customer

Before you think I am nuts, let me explain. The factory gives customer service surveys and dealerships give customer surveys. Everyone seems to talk about Customer Satisfaction Indexes. Measuring your success and failure is obviously important. However, is customer service really about numbers? In customer service, the most important customers are the one’s who hate you the most and the one’s who do business with you the most.

 

People like to have nice things said about them.…

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Added by Mark Tewart on October 24, 2013 at 9:00am — No Comments

Finish Strong!

As we approach the end of this month let's finish strong and remember to:



1. Follow through and follow up with any leads that you haven't reached within the past 30 days.…




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Added by Joseph Cala on October 22, 2013 at 10:30pm — No Comments

What Business Are You In?

What business are you in? “The car business” would probably be your normal answer. I would invite you look deeper into that question. Rarely, is your first answer to that question your most accurate answer. The majority of businesses fail, or fail to reach their potential, because the owner and managers haven’t figured out the most important and most basic question: “What business are we in?”

 

Saying you are in the car business seems logical. However, that answer does not stir…

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Added by Mark Tewart on October 22, 2013 at 9:00am — No Comments

Scott Volkswagen Sticks with Auto/Mate's DMS for Cost Savings, Customer Service and Streamlined Processes

ALBANY, N.Y. – October 21st, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Scott Volkswagen, the largest Volkswagen dealership in New England, has saved more than half a million dollars since switching to Auto/Mate's dealership management system (DMS) in 2006. Scott Volkswagen's employees enjoy Auto/Mate's premier customer service while using the DMS system to streamline processes within their dealership; most…

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Added by Mike Esposito on October 21, 2013 at 11:39am — No Comments

Billy Mays vs. Michael Jackson

Michael Jackson and Billy Mays passed away in the same week. The passing of Billy Mays made the news but Michael Jackson dominated it. The underlying message sent from the media is that entertaining is good and somehow noble, but selling and marketing is bad. My question for you is the following: Do you allow this flawed thinking to keep you from being successful in your sales and marketing?

 

The news coverage of Michael Jackson life was largely reverential and fit for king,…

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Added by Mark Tewart on October 16, 2013 at 2:05pm — 2 Comments

Mid Week Motivation With Joe Cala - "Introductory Episode" Automotive Sales - Car Sales



Mid Week Motivation With Joe Cala - "Introductory Episode" Automotive Sales - Car Sales…

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Added by Sean V. Bradley on October 9, 2013 at 7:29pm — No Comments

Mid Week Motivation With Joe Cala - "Introductory Episode" Automotive Sales - Car Sales



Mid Week Motivation With Joe Cala - "Introductory Episode" Automotive Sales - Car Sales…

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Added by Sean V. Bradley on October 9, 2013 at 7:29pm — No Comments

Let Your Fantasy Be Your Reality

What would you do in your sales career if you did not have limitations? Everyone has self-imposed limitations. These limitations can stem from several strong forces – environment, childhood experiences, workplace profiling, etc. Never allow anyone to pigeonhole you into who you supposedly are or who you are not.

 

People in your work environment continually judge you as to what your strengths and weaknesses are, and what you can or cannot do. You must realize that all of these…

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Added by Mark Tewart on October 9, 2013 at 8:47am — No Comments

Auto/Mate Integrates DMS with AutoAlert® Data Lead Mining Solutions, Turning Big Data Into Big Profits

ALBANY, N.Y. – October 7th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with AutoAlert, Inc.'s data lead mining solutions. Auto dealers using both systems can leverage the comprehensive data stored in their DMS like never before, using AutoAlert®'s abilities to identify and communicate opportunities that lead to more sales and higher gross…

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Added by Mike Esposito on October 7, 2013 at 1:13pm — No Comments

Are You Sabotaging Your Own Success?

How many nicknames can you think of for your television set? There’s the ‘boob tube’ and the ‘idiot box’.  It has been labeled the electronic babysitter. I’ve even seen it described as the ‘electronic plague’ and the ‘downfall of civilization’.

Now, I don’t want to just pick on television. I’m simply using it as an example of one of the many ways we waste valuable…

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Added by Al Mosher on October 7, 2013 at 8:38am — No Comments

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