All Blog Posts Tagged 'ncm' (42)

Good Failure and Bad Failure, Part II

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my mind for a while, and since I wrote that, I have noticed other articles in several other places essentially talking about the same concept.

I know from my many years in the retail side of the automobile business, that there is an unintentional…

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Added by Robin Cunnigham on May 21, 2015 at 7:28pm — No Comments

Two Quick Tips for Service Managers

Auto Mechanic

It seems these days everyone is pressed for time and running a million different directions. Because of this, your team can feel disconnected and often times alone in their jobs. They don’t get quality time with their supervisor and never get to really hear what is going on in the department or business. They have questions like, “are we doing well or not,” and “am I doing my job to your satisfaction, “or ”am I about to be the next ex-employee?” Most of the time employees…

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Added by Steve Hall on May 14, 2015 at 10:30am — No Comments

There Is Good Failure and There Is Bad Failure

This was originally posted on the NCM Institute Up to Speed blog.

failure and success

I think we have all heard that we can’t even fail unless we try. In every class we conduct at the NCM Institute, we begin by focusing on accountability, management, and…

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Added by Robin Cunnigham on April 29, 2015 at 8:11pm — 2 Comments

We Invite all BMW Dealers to come to Our Internet Sales 20 Group in NYC


http://www.internetsales20group.com 856-546-2440

We Invite all BMW Dealers to come to Our Internet Sales 20 Group in NYC

Added by Sean V. Bradley on April 20, 2015 at 5:48pm — No Comments

Dealer Elite Partners With The Internet Sales 20 Group 7 In New York & Chris Saraceno Is A Featured Speaker!

http://www.internetsales20group.com 856-546-2440 

#is20g 

Dealer Elite Partners With The Internet Sales 20 Group 7 In New York & Chris Saraceno Is A Featured Speaker!  

Added by Sean V. Bradley on March 23, 2015 at 12:35pm — No Comments

Jim Ziegler Is A Headline Speaker At The Internet Sales 20 Group 7 In New York, May 18th-20th (3-Day Workshop)

http://www.InternetSales20Group.com 856-546-2440 

Jim Ziegler Is A Headline Speaker At The Internet Sales 20 Group 7 In New York, May 18th-20th (3-Day Workshop)

Added by Sean V. Bradley on March 3, 2015 at 8:02pm — No Comments

Unrealized Opportunities in the Used Vehicle Department

Snip20140605_1

Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.

Most people agree that there is more upside potential left on the table, they are just not…

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Added by Robin Cunnigham on December 4, 2014 at 10:30am — 3 Comments

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA - 2014



http://www.internetsales20group.com 856-546-2440

Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA -…

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Added by Sean V. Bradley on October 16, 2014 at 9:54pm — No Comments

5 Tips for Creating a More Predictable Work Environment

5_tips_header

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:

“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…

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Added by Robin Cunnigham on October 16, 2014 at 2:04pm — No Comments

Customer Retention in the Service Department (Part Two)

This is the second installment in a two-part series by Steve Hall. To read Part One, click here

Service Advisor 2

This is the second installment in a …

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Added by Steve Hall on October 9, 2014 at 10:56am — No Comments

Customer Retention in the Service Department (Part One)

This article was originally published on the NCM Institute's Up to Speed blog

service

Is YOUR service department’s overall gross profit growing year-over-year? The automotive industry as a whole has been in a growth mode for the last five years.  Unfortunately, too often we want to continue to look back and blame…

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Added by Steve Hall on October 2, 2014 at 10:25am — No Comments

Are Win-Win-Wins Possible in the Dealership World?

This article was written by Robin Cunningham and was originally published on the NCM Institute Up to Speed blog

thumbs up

Is it just me, or does it seem like so much of what we take for granted in life is a zero-sum game?…

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Added by Garry House on September 25, 2014 at 10:30am — No Comments

Three Chances to Sell in Service

This article was written by Steve Hall and was originally published on the NCM Institute Up to Speed blog

sell-service

Do you ever consider how many chances you get to sell to a service customer? What I’m talking about isn’t tactics, but rather the opportunities to gain a sale, or additional sale every time a customer reaches out to your service department.…

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Added by Garry House on September 11, 2014 at 10:30am — No Comments

What to (Not) Expect When You Are Expecting (Success)

This article was written by Steven Banks and was originally published on the NCM Institute Up to Speed blog

dealer laptop

Have you ever prepared extensively for a certain event only to be caught off guard by an unanticipated circumstance? Maybe you prepared for a recital, fully expecting a Tchaikovsky piece to come out of your fingers but mid-recital a contact lens…

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Added by Garry House on September 4, 2014 at 10:30am — No Comments

Trying Something New? Follow this Recipe for Better Results

This article was written by Steve Hall. 

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Follow this Recipe for Better Results

Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier –­ and the results are consistently better ­if you’re…

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Added by Garry House on August 28, 2014 at 11:00am — No Comments

Becoming the Best You Can Be

This article was written by Steve Hall of the NCM Institute Center for Automotive Retail Excellence. 

Optimistic businessman contemplating in office.

Is it a Knowing Issue or a Doing Issue that is holding you back?

Have you ever thought about what keeps you from becoming the best you can be? Hopefully, not only have you thought about this in the past, but you think about it on a regular basis. Though this thought…

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Added by Garry House on August 21, 2014 at 10:08am — No Comments

The Importance of Increasing Car Count

This article was written by Bob Sloan and was originally published on the NCM Institute Up to Speed blog. 

service_cars

Car count is one of the primary metrics for measuring growth in the service department. An increase usually leads to additional shop hours produced and gross profit. A decrease is a call to action to determine the cause(s) as well as develop a plan to…

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Added by Garry House on August 12, 2014 at 10:36am — No Comments

What Mode is Your Dealership Operating In?

This article was written byJoe Basil and was originally published on the NCM Institute Up to Speed blog

gearshift

As the great recession started to unfold in 2008 and 2009, gasoline prices rose above four dollars a gallon, the banking and housing industry began to collapse, unemployment rose and auto sales fell off the charts. Those dealerships that came…

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Added by Garry House on August 5, 2014 at 10:30am — No Comments

How Profitable is Incremental Growth?

This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.

Composite Review

I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.

In the retail automobile business, that growth can come in many forms, such as:

  • Selling more new or used…
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Added by Garry House on July 29, 2014 at 10:30am — 2 Comments

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