I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my mind for a while, and since I wrote that, I have noticed other articles in several other places essentially talking about the same concept.
I know from my many years in the retail side of the automobile business, that there is an unintentional…
ContinueAdded by Robin Cunnigham on May 21, 2015 at 7:28pm — No Comments
It seems these days everyone is pressed for time and running a million different directions. Because of this, your team can feel disconnected and often times alone in their jobs. They don’t get quality time with their supervisor and never get to really hear what is going on in the department or business. They have questions like, “are we doing well or not,” and “am I doing my job to your satisfaction, “or ”am I about to be the next ex-employee?” Most of the time employees…
ContinueAdded by Steve Hall on May 14, 2015 at 10:30am — No Comments
This was originally posted on the NCM Institute Up to Speed blog.
I think we have all heard that we can’t even fail unless we try. In every class we conduct at the NCM Institute, we begin by focusing on accountability, management, and…
ContinueAdded by Robin Cunnigham on April 29, 2015 at 8:11pm — 2 Comments
http://www.internetsales20group.com 856-546-2440
We Invite all BMW Dealers to come to Our Internet Sales 20 Group in NYC
Added by Sean V. Bradley on April 20, 2015 at 5:48pm — No Comments
http://www.internetsales20group.com 856-546-2440
#is20g
Dealer Elite Partners With The Internet Sales 20 Group 7 In New York & Chris Saraceno Is A Featured Speaker!
Added by Sean V. Bradley on March 23, 2015 at 12:35pm — No Comments
http://www.InternetSales20Group.com 856-546-2440
Jim Ziegler Is A Headline Speaker At The Internet Sales 20 Group 7 In New York, May 18th-20th (3-Day Workshop)
Added by Sean V. Bradley on March 3, 2015 at 8:02pm — No Comments
http://www.InternetSales20Group.com
http://www.eventbrite.com/e/internet-sales-20-group-new-york-tickets-13385521455
Internet Sales 20 Group 7 New York, May 18-20 -…
ContinueAdded by Sean V. Bradley on February 19, 2015 at 10:06pm — No Comments
Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.
Most people agree that there is more upside potential left on the table, they are just not…
ContinueAdded by Robin Cunnigham on December 4, 2014 at 10:30am — 3 Comments
http://www.internetsales20group.com 856-546-2440
Sean V. Bradley "Money Mind Mapp" Keynote Speech - Internet Sales 20 Group - Boston, MA -…
ContinueAdded by Sean V. Bradley on October 16, 2014 at 9:54pm — No Comments
Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:
“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…
ContinueAdded by Robin Cunnigham on October 16, 2014 at 2:04pm — No Comments
This is the second installment in a two-part series by Steve Hall. To read Part One, click here.
This is the second installment in a …
ContinueAdded by Steve Hall on October 9, 2014 at 10:56am — No Comments
This article was originally published on the NCM Institute's Up to Speed blog.
Is YOUR service department’s overall gross profit growing year-over-year? The automotive industry as a whole has been in a growth mode for the last five years. Unfortunately, too often we want to continue to look back and blame…
ContinueAdded by Steve Hall on October 2, 2014 at 10:25am — No Comments
This article was written by Robin Cunningham and was originally published on the NCM Institute Up to Speed blog.
Is it just me, or does it seem like so much of what we take for granted in life is a zero-sum game?…
ContinueAdded by Garry House on September 25, 2014 at 10:30am — No Comments
This article was written by Steve Hall and was originally published on the NCM Institute Up to Speed blog.
Do you ever consider how many chances you get to sell to a service customer? What I’m talking about isn’t tactics, but rather the opportunities to gain a sale, or additional sale every time a customer reaches out to your service department.…
ContinueAdded by Garry House on September 11, 2014 at 10:30am — No Comments
This article was written by Steven Banks and was originally published on the NCM Institute Up to Speed blog.
Have you ever prepared extensively for a certain event only to be caught off guard by an unanticipated circumstance? Maybe you prepared for a recital, fully expecting a Tchaikovsky piece to come out of your fingers but mid-recital a contact lens…
ContinueAdded by Garry House on September 4, 2014 at 10:30am — No Comments
Summer in Kansas City is the time to smoke, grill and barbecue. The other day I was putting together my special rib sauce and it occurred to me that cooking is a lot like managing. Cooking when you have a great recipe is a lot easier – and the results are consistently better if you’re…
ContinueAdded by Garry House on August 28, 2014 at 11:00am — No Comments
This article was written by Steve Hall of the NCM Institute Center for Automotive Retail Excellence.
Have you ever thought about what keeps you from becoming the best you can be? Hopefully, not only have you thought about this in the past, but you think about it on a regular basis. Though this thought…
ContinueAdded by Garry House on August 21, 2014 at 10:08am — No Comments
This article was written by Bob Sloan and was originally published on the NCM Institute Up to Speed blog.
Car count is one of the primary metrics for measuring growth in the service department. An increase usually leads to additional shop hours produced and gross profit. A decrease is a call to action to determine the cause(s) as well as develop a plan to…
ContinueAdded by Garry House on August 12, 2014 at 10:36am — No Comments
This article was written byJoe Basil and was originally published on the NCM Institute Up to Speed blog.
As the great recession started to unfold in 2008 and 2009, gasoline prices rose above four dollars a gallon, the banking and housing industry began to collapse, unemployment rose and auto sales fell off the charts. Those dealerships that came…
ContinueAdded by Garry House on August 5, 2014 at 10:30am — No Comments
This article was written by Robin Cunningham and originally published on the NCM Institute Up to Speed blog.
I think it is safe to say that every business operator is planning, forecasting, or at least hoping to increase their sales and profits in whatever business he or she is involved in.
In the retail automobile business, that growth can come in many forms, such as:
Added by Garry House on July 29, 2014 at 10:30am — 2 Comments
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