Consumer love online reviews sites. They give them a chance to share their experience, whether that be a positive or negative one. Unfortunately, the negative reivews may stand out more than the positive. But just because you get a bad one, it does not mean that your business is in trouble. Correctly responding to reviews can be effective way to address the problem and hopefully increase your online reputation. We, at chatmeter,…

The ripple effect, do you understand it?

Every action has a reaction, no matter how small or large. Any time we stretch the truth, tell a white lie or right out tell a whopper of a lie there is a reaction.

When a salesperson…

As I write this article, I am in literally sitting at an Internet Sales 20 Group where my colleagues and I are sharing best practices with over 50 dealers.  It seems that auto dealers are concerned more about their online reputation now than ever before.  While it is great to see dealers place a focus on it there still needs to be a structure in place that will create a strong reputation for the dealership.  Once a structure is in place, managing an online reputation is actually a very…

Welcome to Part 1 of what will be a major real live hands on case study.  Less than 2 weeks ago, I was contacted by a dealer principal of a dealership within an hour from my home.  The owner is a female and a real entrepreneur that is a partner in two other dealerships and also owns a wireless retail business with multiple locations.  The store is a family environment and has been in business for over 30 years under her control.

She was looking for someone to come in…

Yesterday I was on my way to a meeting at a dealership.  I had left the home office earlier so I can be at the meeting earlier especially since it was an 80 mile ride.  I was within three miles of the dealership and thirty minutes early.  I had never been there before I relied on my GPS as I always do.  The GPS that I use comes from my iPhone and the software is less than a week old as I just updated the operating system.

The GPS was pulling in an address from…

Once again the automotive industry is buzzing about consumer reviews as Google Places has been morphed into  Google+ Local. A new granular rating system has been introduced inspired by Zagat with a 30 point score representing the old five-star rating. 

I wrote about changes planned for …

In this blog post I reference two published research papers that cover a very important topic: Identifying fake online reviews. The two research papers I reference below, start to shed light on how online communities and the search engines will…

Car dealers are being scammed because of their desire to catch up with the Internet Reputation Management (IRM) bandwagon.  

The scam I am speaking of involves companies telling dealers that they will "post" reviews for the dealership as a  paid…

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