Jeff Cowan's Blog Posts Tagged 'retention' (10)

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

We've booked our Spring 2-Day Workshop dates and locations!

Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.

Give us a call to book your team…

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Added by Jeff Cowan on January 7, 2015 at 1:06pm — No Comments

THE MYTHS OF WRITING SERVICE Part 1

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…

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Added by Jeff Cowan on January 4, 2015 at 1:30am — No Comments

Six Tips to Having Your Best Service Year Ever

Six Tips to Having Your Best Service Year Ever…

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Added by Jeff Cowan on December 2, 2014 at 4:00pm — No Comments

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help.  His daughter, who had graduated college the year before, was having trouble finding a job.  He knew I’m in the automotive industry and wanted to know if there might be an opportunity for his daughter. Knowing Tammy, I was thrilled to think that this bright young woman would have an interest in an industry that I love so much. 

 

Although her college had been paid for, Tammy, not one to be idle, worked…

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Added by Jeff Cowan on November 12, 2014 at 10:00am — 4 Comments

The Effects of Being Negative Around Customers

Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.

Added by Jeff Cowan on August 15, 2014 at 6:40pm — No Comments

Will You Be Watching Fireworks or Making Your Own This 4th of July?

Happy Fourth of July!

I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.

From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the continental congress. "I am…

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Added by Jeff Cowan on July 2, 2014 at 2:30pm — No Comments

Last Chance to Register! How Service Advisors KILL Customer Retention

Upcoming Webinar


 Only 1 Hour Left to Register for Jeff Cowan's Webinar!

"How Service Advisors KILL Customer Retention"…

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Added by Jeff Cowan on August 27, 2013 at 7:30am — No Comments

Webinar- How Service Advisors KILL Customer Retention

Webinar back by popular demand!!

How Service Advisors KILL Customer Retention hosted LIVE by Jeff Cowan!

Tuesday, Aug 27th at 8:00AM PST / 11:00AM…

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Added by Jeff Cowan on August 12, 2013 at 1:44pm — No Comments

Announcing a Brand New Webinar: How Service Advisors KILL Customer Retention

Join us for a Brand New Webinar hosted by Jeff Cowan

Tues Aug 6th at 8:00 AM Pacific Standard Time / 11:00 AM Eastern Standard…

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Added by Jeff Cowan on August 1, 2013 at 7:30pm — No Comments

How Service Advisors KILL Customer Retention

Click on Link Below for An Exclusive Webinar Invitation:

http://bit.ly/1bi5cYh

Added by Jeff Cowan on July 31, 2013 at 7:11pm — No Comments

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