All Blog Posts Tagged 'sales' (677)

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.

Saving a customer's life begins with processes.
Saving a customer's life begins…
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Added by Leonard Buchholz on April 21, 2014 at 11:12am — No Comments

Why Auto Sales People Need to Understand How Their Dealer' Floor Plans Work

In the auto industry, there are many pieces that make up the whole market -  from manufacturers to dealers to parts suppliers to distribution and transport to the financing of all these operations on many different levels. I come from the banking side of the industry. Specifically, how new car franchises and private dealers "floor plan" both new units from manufacturers or used units from auctions, dealer trades or trade ins.

One of the biggest inefficiencies in a dealerships…

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Added by Brandon Macomber on April 18, 2014 at 4:06pm — No Comments

How Will Mobile Tech Partnerships Shift The Automotive Market?

Connected Car and the Dealership:

The era of connected cars is officially well underway. Automotive and technology giants recently announced substantial partnerships that will pave the future of cars and technology.…

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Added by Josh Knutson on April 16, 2014 at 3:54pm — No Comments

How to make a banana into a bbq pork sandwich...with chips and a drink.

One of the best things about traveling is experiencing how other people run their businesses.  It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich.Banana

I was …

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Added by Leonard Buchholz on April 14, 2014 at 10:51am — No Comments

Accept or Reject: You Need More Salespeople - by Paul Stowe

Written by Paul Stowe. Originally published on the Up to Speed blog.

showroom

The rapid growth of both new and used vehicle sales over the past three years is stunning. Because of this, you need more salespeople. Recruiting, training, and retaining new sales talent into our business is difficult and challenging. But you simply have two choices: Accept this fact and take action……

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Added by Garry House on April 14, 2014 at 8:30am — 4 Comments

Automotive Sales Training: Three Strikes and You are In!!!!

Both automotive management and…

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Added by Stephanie Young on April 8, 2014 at 11:30am — No Comments

What Happened to Customer Service?

A recent event held by Edmunds named “Hackomotive” brought together some of the brightest technology innovators in the automotive industry. The purpose of this event was to streamline the automotive buying process for consumers. Technology and shopping portals are increasingly becoming more prominent…

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Added by Richard Holland on April 3, 2014 at 6:28am — No Comments

Winning Teams Recruit and Train



Let's Play Ball!!!

Wikipedia defines "Teamwork [as] the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution The concept has spread from the world of sports where it is well known and accepted, to business, so much so that it is in danger of being considered by some as an empty buzzword, or a…

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Added by Stephanie Young on March 31, 2014 at 2:00pm — No Comments

Really...it's been 60 days?

It’s been 60 days.

Like many, you went to the NADA Convention determined to find the one thing that was going to make a difference in your Dealership this year. You had every intention of making changes and doing something different. You gathered information and then cataloged it. You even made a list of your Dealerships Managers and their responsibilities and revised their Goals based on the new information and training you were about to provide them.

You were ready for…

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Added by Leonard Buchholz on March 29, 2014 at 9:12am — No Comments

Why Steve Jobs Hated Branding and Marketing

A recent interview with former Apple VP of Worldwide Marketing, Allison Johnson, offered up some interesting insights into the legendary businessman Steve Jobs. In her interview, she explained how the two words that Jobs hated most were “branding” and…

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Added by Richard Holland on March 27, 2014 at 9:47am — No Comments

Where does Profit Improvement start? At the Service Managers Desk, of course!

In every Dealership there is a desk. And behind that desk sits someone who has the responsibility to increase Profits.

In Fixed Ops, this person is called the Service Manager.

Typically  (when I go into a store that is not profitable), I find the person sitting behind that desk working on everything not related to increasing Profits while believing that they are working on everything related to increasing Profits.

I call it the “Theory of Un-relativity” and it goes like…

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Added by Leonard Buchholz on March 26, 2014 at 6:18pm — No Comments

7 Reasons Why You Will Never Do Anything Amazing With Your Life

Yeah that's right, you heard me... I'm talking to you... I'm calling you out.

I'm looking you in the eyes (OK well, not really since you are probably reading this article, but figuratively, I am burning a cyclops type h*** in your face right now) and telling you that you don't stand a chance.

I'm telling you that if…

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Added by MANNY LUNA on March 22, 2014 at 6:00pm — No Comments

Powerful Ways for Dealers to Drive Traffic

Fact: 93% of all buyers interested in buying a vehicle start their search on the internet.…

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Added by Fred G. Slabine on March 20, 2014 at 2:05pm — No Comments

Where does RO Count attrition start? On the Telephone, of course!

With the emphasis on increasing RO count through the manufacturer’s initiatives in regards to Quick Lube, Express Service, Fast Oil Change or whatever you call the 30 minute oil change in your Dealership, you would think that RO counts would be going up.

In some instances, yes they are. There is no doubt that these programs have resulted in more traffic into some stores in some cases.

But, in many stores, even with the advent of the “30 Minute Oil Change” marketing push and…

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Added by Leonard Buchholz on March 20, 2014 at 10:08am — No Comments

Why Do Overwhelmed Employees Affect Engagement ?

An interesting article on the Forbes website shared the results of a recent study by Deloitte Global Human Capital Trends. The study was the result of an extensive…

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Added by Richard Holland on March 20, 2014 at 9:30am — 4 Comments

Where does Service Sales failure start? In the Service Drive of course!

In every dealership that I visit that is struggling with increasing Sales per Repair Order, performing a walkaround  is the area that the Advisors do not do well, if at all.

Recently, I was observing a service drive when a customer pulled up in a car and the advisor looked up from the desk and and said "Oh, look...she is just sitting there." And for the next 3-5 minutes, the advisor…

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Added by Leonard Buchholz on March 17, 2014 at 3:04pm — No Comments

Who Wants A Truck? Jimmy Fallon Does!

Last week, the newly appointed host of “The Tonight Show” mentioned on the air that he was in the market for a new truck. Of course, manufacturers couldn’t resist the golden opportunity to try and convince the star to choose theirs.

 

Ford responded first urging Jimmy to check out the 2015 F-150, within minutes of his proclamation.

 …

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Added by Richard Holland on March 13, 2014 at 7:02am — No Comments

"Uh, Ummm, Let me Ask My Manager..." I Hate Internet Sales Part Four

Like I said in an earlier post, I was once what I now firmly disapprove of.  I was a young, happy kid who knew computers (at least as far as the management thought), I mean come on, kids these days!  I was a lucky one that was able to stick it out, and of course 10 years ago most internet sales managers didn't know much about selling to internet customers.  It was new even then.

Ten years later though, you have to be able to set yourself apart when it comes to selling to online…

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Added by Danny Maynor on March 11, 2014 at 4:42pm — No Comments

Management, Service & Automotive Sales Training: Bringing Value

"You don't get paid for the hour.  You get paid for the value you bring to the hour.” 

~ Jim Rohn

Recently, I had a day in which the time seemed to sit still.  I glanced at the clock for the tenth time and it was only 1:30pm.  How could this be?  I felt like…

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Added by Stephanie Young on March 10, 2014 at 11:30am — No Comments

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