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All Blog Posts Tagged 'sales' (883)

Your Employees May Be Doing Social Media but Do They REALLY Know How to USE It?

Social media has many advantages in today’s digital world. And, leveraging these social media accounts and platforms through employees enables your dealership to reach local customers through the networks of these employees.

 

Many salespeople use social media to promote themselves and increase awareness…

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Added by Paul Moran on January 29, 2016 at 8:51am — 2 Comments

Lets Use Emotional Intelligence and Positive Psychology in Dealerships

For personal and professional success, emotional intelligence goes a long way. It facilitates intra-personal contentment and satisfaction; it enhances communication and interpersonal connection; and it creates quality relationships, People buy from those they know, like and trust. Emotional intelligence sets that relationship and makes the emotional connection to accelerate sales.…

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Added by Robert Jerus on January 27, 2016 at 3:35pm — No Comments

How Modern Car Salespeople Are Different From Auto Salespeople of the Past

If you have been in this business a while, you are probably amazed at the changes that have taken place in the auto sales process, especially when it comes to how salespeople view the Customer today.  Over the past 20 years there’s been a concerted effort from the…

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Added by David Lewis on January 25, 2016 at 11:30am — 1 Comment

Unchain Your Sales Force: Why you Need A Mobile CRM

What’s the most time-consuming part of making a sale? More often than not, it’s the paperwork: dragging the customer inside to input information…involving sales managers who are stuck in their offices desking deals...getting trade-in information down on paper to input into the appraisal tool, which is back in the…

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Added by John J Bottone on January 25, 2016 at 7:31am — No Comments

Selling a Vehicle is a Breeze without SSN or DOB

One of the biggest issues facing dealerships in the sales process is compliance. There are a number of pitfalls dealers face. Many of these have to do with “transparency.” This basically means being certain the dealership personnel treat everyone the same -- especially when matching them up with the correct financing.…

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Added by Ken Luna on January 25, 2016 at 7:00am — No Comments

GM Launches Online Used Car Sales – What’s This REALLY Mean?

I’ve talked plenty of times about disrupters entering our industry in an attempt to take sales and market share away from dealers. The Carvanas, Beepis and Vrooms dangle carrots of lower prices and better buying experiences and tempt consumers to try a new way of purchasing their next vehicle. Now, it appears, at least…

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Added by Joe Orr on January 19, 2016 at 9:55am — 1 Comment

Are Your Listening Ears On? ‘Cause It’s About to Get Loud

An undeniable shift is happening in our industry. One that will change how we operate forever. It’s all about delivering on the customer experience with a true online buying process. AutoNation saw it. And, Carvana, Beepi and other start-ups are gaining traction. In addition, other vendors within our industry have…

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Added by Paul Moran on January 15, 2016 at 6:50am — No Comments

“Clicks-to-Bricks” Express Auto Retailing Is Coming

Today, technology must create a customer journey that allows a consumer to buy online, or start online, and pick up right where they left off in the showroom. The technology exists to accomplish this. Proof of that is right in front of our eyes in the Carvanas, Beepis, Vrooms and other such companies. They’re already…

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Added by Bruce Thompson on January 4, 2016 at 8:49am — 1 Comment

The ROI of Customer Experience

An interesting study conducted by MaritzCX and published on CustomerThink relays how dealers should care about – and invest in – the creation of a better customer experience in their stores.

 

While customer experience can be vague, and…

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Added by Mike Gorun on December 22, 2015 at 9:29am — No Comments

Don’t Blow it: Know Your Team

When I first started in the Automotive Industry in the 1990’s (I will not tell you how early so I don’t embarrass myself, but let’s just say it was early), I remember sitting in sales meetings and having the GM ask us over and over again “Why are they (customers) calling the dealership?” We (the sales team) would all…

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Added by Christopher "Kit" Rogers on December 21, 2015 at 8:40am — No Comments

Jingle All the Way: 7 Ways to Boost Your Business This Holiday

It's the Holiday Season

The holiday season makes it the perfect time for your dealership to join in the spirit, get customers excited, and make sure you’re the go-to destination for their holiday car shopping.  Not only are consumers looking for big-ticket items like vehicles, but they’re also on the…

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Added by Joseph Little on December 14, 2015 at 12:45pm — No Comments

The Follow-Up

It happens every day. You sit in your morning meetings and you review the daily log from the day before and you ask each salesperson, “What is going on with Mr. & Mrs. Smith?” And then it happens, the salesperson goes blank and gets that “deer in the headlights” look. You wait….. and nothing. Across the table…

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Added by Christopher "Kit" Rogers on December 14, 2015 at 8:36am — 1 Comment

10 Ways Your Dealership Can Benefit From Being More Like Santa

December is here, which means the holidays are right around the corner. When we think of Christmas, several things come to mind, one of them being good ol’ Saint Nicholas—or Santa for short. 

The holidays are the perfect time to appeal to consumers and find innovative ways to bring…

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Added by Joseph Little on December 8, 2015 at 2:50pm — No Comments

Selling Off the Service Drive Using Soft Pull and Equity Technology

One of the fastest growing practices that dealerships are utilizing to increase sales is prescreening a Service Customer that has either made an appointment to have work done on a vehicle or just shows up. In addition, there are numerous companies that offer equity calculations not only on vehicles that bought from the…

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Added by Ken Luna on December 8, 2015 at 9:49am — No Comments

New Report Illustrates Proposed Legislation’s Huge Impact on Trade Values

In a newly released report conducted by J.D. Power and commissioned by the National Automobile Association, trade-in value reduction due to proposed legislation could have significant financial impact on both dealers and…

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Added by Chris Miller on December 4, 2015 at 8:08am — No Comments

Are You Truly Aggressive?

There is an old saying that good things come to people who wait, but better things come to those who go out and get them.

In the car business we often think of aggression as something used to control the Customer and get them to do what we want.  This kind of aggression is not good and has no…

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Added by David Lewis on December 3, 2015 at 8:34am — No Comments

So today I'm going to talk sport again. Seems to be a bit of a default analogy for me... Like many Aussie kids, I wanted to one day play cricket for Australia when I was a kid. My childhood hero was …

So today I'm going to talk sport again. Seems to be a bit of a default analogy for me...

Like many Aussie kids, I wanted to one day play cricket for Australia when I was a kid. My childhood hero was Dean Jones, and of course my cricket kit was filled with all the gear exactly the same as Dean Jones. I even wore my zinc cream on my nose just like Jonesey. I remember watching him hit 145 runs in a one day, and thinking "I'm going to do that when I grow up..." So from the age of 9, I…

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Added by Dave Benson on December 1, 2015 at 7:27pm — No Comments

What Is Your Point Of Difference?

For those who have met me, you would know I have never had the problem of being lost in a crowd. At 6 foot 5 inches, I tend to be hard to miss. Most of you wouldn't know though that my wonderful wife Melody is 6 foot 1 inch, very tall herself. Like many of you I'm sure, I am punching well above my weight and I am convinced that my wife just married me because I was the only one she knew that was taller than her! It was my point of difference! And after celebrating 6 years of marriage last…

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Added by Dave Benson on November 22, 2015 at 6:18pm — No Comments

Are You Tired of the Same Results in Auto Sales?

How true is that old saying, “If you do what you always did, you will get what you always got?”

Unless you want to stay locked in a world of mediocre success for the rest of your career, you need to change the way that you approach auto sales. If you are only selling 10 to 12 cars…

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Added by David Lewis on November 18, 2015 at 9:15am — No Comments

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Selling the difference

Posted by Rob Gehring on February 10, 2016 at 2:58pm 1 Comment

Walmart sells a bag of M&M peanuts for $.50. If you’re at a service station the price of that same packet of peanuts jumps to one dollar. If you’re at…

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BREAKING NEWS: 2016 U.S. Women’s Car Dealership Report | Insights from Progressive Dealers

Posted by Anne Fleming on February 10, 2016 at 1:30pm 0 Comments

This week, hot-off-the press, we’ve got the 2016 U.S. Women’s Car Dealership Report, showing how progressive car dealerships make a difference in the experiences of women and families. This national report shows what is important…

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LEASE ESCAPE GROWTH HIGHER FOR TOYOTA THAN SCION ON SWAPALEASE.COM

Posted by John Sternal on February 10, 2016 at 11:51am 0 Comments

Swapalease.com, the nation’s largest car lease marketplace, has new data that shows that Scion vehicles were performing adequately on Swapalease.com, and in some cases had better performance than certain Toyota models and other peers. The…

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Sub-Compact Car Values Stabilizing

Posted by Black Book on February 10, 2016 at 11:50am 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

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The features of the real leader

Posted by Myrtle Pilger on February 10, 2016 at 11:30am 0 Comments

Do you want to be truly inspirational leader for your team? The leader, who is happy to lead the other people. Then our material is for you.

We bring you the Top Habits of emotionally strong leader.…

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If I Surround Myself with Champions, I Can't Help but Win

Posted by Joe Orr on February 10, 2016 at 8:25am 0 Comments

I’m sure that every management team sits down on occasion to discuss…

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