The Honda City has long been a favorite among drivers for its reliability, fuel efficiency, and sleek design. However, like any vehicle, it is not without its share of common problems that owners may encounter. From minor nuisances to more serious issues, being aware of these common problems and knowing how to address them can help ensure a smooth driving experience. In this…
ContinueAdded by Kelsey Walker on February 24, 2024 at 6:18am — No Comments
Subaru, renowned for its commitment to safety and performance, has garnered a loyal following of drivers. However, like any automobile, Subaru is not immune to common issues that can arise over time. In this comprehensive guide, we'll navigate through some of the most frequently encountered problems Subaru owners may face and provide practical solutions to keep your ride running smoothly.
Added by Kelsey Walker on November 27, 2023 at 2:30am — No Comments
In the competitive world of automotive service, keeping customers satisfied and loyal is essential for long-term success. The cost of acquiring a new customer is significantly higher than retaining an existing one, making customer retention a top priority for any automotive service business. But have you ever wondered just how much it…
ContinueAdded by Philip R Spagnoli on September 11, 2023 at 8:15pm — No Comments
Most dealerships already find it difficult to recruit technicians. With the influx of warranty and safety recall repairs expected to increase, and as manufacturers pump out more electric vehicles, the need for experienced techs will explode. Some dealerships have found creative ways to recruit technicians – mostly for quick service – because they can be…
ContinueAdded by Sean Reyes on November 15, 2021 at 9:15am — No Comments
A recent news story, published by Reuters, shares how Mexico is moving to allow unregistered used cars brought into Mexico illegally to be registered for a whopping $124. According to the article, Baja, California has as…
ContinueAdded by Sean Reyes on November 4, 2021 at 10:49am — No Comments
Many dealers feel they need both a sales and a service BDC based on advice from numerous industry trainers. The thought process is that the sales BDC’s job is to set appointments for sales customers and the service BDC sets appointments for service customers. But what if you combined the two to create a single service BDC? Service is the largest percentage of…
ContinueAdded by Sean Reyes on October 21, 2021 at 10:41am — No Comments
An interesting idea published in Automotive News shares how some Texas dealers are gaining more technicians while helping people in need, namely military veterans. These Texas dealers created a 500-hour training program titled "Ford's Technicians…
ContinueAdded by Sean Reyes on September 30, 2021 at 10:11am — No Comments
At the end of July 2021, a new law passed in Illinois requiring dealerships to pay retail rates to technicians for the actual time and labor it takes to repair vehicles that are under warranty. The justification being that technicians are highly trained workers and should be paid wages that…
ContinueAdded by Sean Reyes on September 20, 2021 at 10:33am — No Comments
The simplest call to a service department is the customer who calls to schedule an oil change. A busy shop doing 50 oil changes a day with a $2 show bonus shells out $100 every day just in employee bonuses for handling these simple calls. You have to agree with me this doesn’t make any sense.
Instead, why not use a Digital Voice Assistant…
ContinueAdded by Lawson Owen on September 15, 2021 at 8:31am — No Comments
In the last month or so, several automotive manufacturers have announced production cuts. One would think that is perhaps counterintuitive in the sense that, with a market severely lacking new vehicles, shouldn’t OEMs ramp up production rather than decrease it?
According to the…
ContinueAdded by Sean Reyes on September 9, 2021 at 10:32am — No Comments
Are you interested in success or committed to it? It’s likely we think we’re committed, but as the saying goes “actions speak louder than words.” I’m thinking specifically about the fact that the majority of dealers don’t answer 3 out of 10 inbound service calls.
Really…
ContinueAdded by Lawson Owen on August 25, 2021 at 4:17pm — No Comments
Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM Action List” of these customers from your manufacturer. Prompt follow-up with the right message can net you new business and loyal customers – especially important today when the…
ContinueAdded by JoAnn Bedenbaugh on August 17, 2021 at 12:08pm — No Comments
During the pandemic, we’ve seen a dramatic decrease in the number of cars on the road as working from home has become commonplace. In fact, according to several sources, working from home may be here to stay. It decreases company expenses and, some researchers say, employees are actually more productive.
However, while driving dramatically…
ContinueAdded by Sean Reyes on August 6, 2021 at 11:35am — No Comments
Service warranty audits are back – some dealers say with a vengeance, according to a recent Auto News article. Others consider the return of audits, now that the pandemic has eased, to be business as usual. Why do some dealers find it easy to stay…
ContinueAdded by Travis Peterson on July 21, 2021 at 5:25pm — No Comments
We’re not alone when it comes to a labor shortage. Data released in July by the US Bureau of Labor Statistics indicates job openings hit a record high in May. The increase largely reflects more vacant positions in the healthcare, education, accommodation, and food services sectors. But few industries have been as directly affected and had revenues hit as much…
ContinueAdded by Sean Reyes on July 16, 2021 at 11:13am — No Comments
An insightful article in Forbes details the rise – and expected fall – for used car values. Interestingly enough, the article chose the wording for the headline to include “crash” and “brace for impact.” There…
ContinueAdded by Sean Reyes on June 28, 2021 at 9:36am — No Comments
Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?
Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle.…
ContinueAdded by Justine Picciotti on June 4, 2021 at 11:08am — No Comments
Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor?
Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with your vehicle.…
ContinueAdded by Justine Picciotti on June 4, 2021 at 11:07am — No Comments
Ohhh the dreaded transferred call. There are many times in business that streamlining a process is the best for the business and for the customer. But there are sometimes it is just not the case.
This is where the separation of Parts and Service comes in. I have mentioned how the parts department is its own animal in other posts, but I need to really drive it home here. The parts department is like a dictionary for everything brand “X” is. There are so many moving pieces and…
ContinueAdded by Justine Picciotti on April 17, 2021 at 9:45am — 1 Comment
During this pandemic, many dealers introduced measures to ensure vehicle service is more convenient and fits the current lifestyle of their customers. This, of course, comes at a cost. Dealerships have to pay porters or drivers to go to the customer's house, pick up their vehicle, return to the dealership to perform the service, then return it to the…
ContinueAdded by Sean Reyes on April 8, 2021 at 10:07am — No Comments
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
1999
© 2024 Created by DealerELITE. Powered by