Pick a number and live it every day, with every deal. The target could be a volume number, gross number or both. Sure, you will have other targets such as CSI or occasional targets set by the manufacturer for incentive purposes, but I’m talking about…Continue
Added by Richard Keeney on April 30, 2018 at 2:30pm — No Comments
Years ago someone shared with me that old maxim "you gotta throw some spaghetti at the wall and see if it sticks". So it seems that if one flings pasta at the wall, a fully cooked noodle will stick, one that has not finished cooking will not. Somewhere in time a little boy or girl watched grandma do this, connected this imagery to the trying new ideas and suddenly a clever new boardroom analogy was born!…
Added by Jeff Novak on April 25, 2018 at 4:30pm — No Comments
It is never ok to change the tech number on a repair order. That is fraud and will result in a chargeback in a factory audit. Always make sure your tech is certified for the repair before they begin.
We recommend the…Continue
Added by AWN INC on April 24, 2018 at 4:36pm — No Comments
Graduating High School this Summer and Not Interested in College?
It’s ok. You’re not alone. Many others don’t want to spend the time and money to get a 4 year degree that doesn’t guarantee success in life.
For some, the automotive industry beckons and shows…Continue
Added by Terrel Watkins on March 20, 2018 at 11:30pm — No Comments
Lately I’ve heard the terms omni-channel and multi-channel marketing used interchangeably. Yet there’s a distinct difference between the two terms, and several reasons why I believe omni-channel marketing is a more effective approach for auto dealers.
Years ago, we realized that not all…Continue
Added by Scot Eisenfelder on March 15, 2018 at 8:57am — No Comments
Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…Continue
Added by Chris Miller on February 28, 2018 at 9:45am — No Comments
I recently filmed a DVD program for my online training platform at www.AndersonVT.com on the topic of handling mistakes, and the response was even more robust than normal. I believe that’s because handling mistakes—ours and others’—is such an ongoing, real-world leadership responsibility that affects everyone both at work and at home. How you handle your own, and others’, mistakes also goes in long way in determining the level of trust, buy-in,…Continue
Added by Dave Anderson on February 9, 2018 at 4:36pm — No Comments
Added by Ujj Nath on January 10, 2018 at 9:59am — No Comments
Statistics show that somewhere between 30% and 60% of those walking onto your lot have subprime credit.. A few simple questions can help determine if you are talking to a customer who has subprime credit and needs sub-prime lending.
This will make a tremendous difference in your closing ratio. Working with the right Finance…Continue
Added by Ben Misra on November 9, 2017 at 7:59am — No Comments
A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who seem to believe their position gives them permission to abuse, micromanage, continually criticize, demean, complain about, disrespect or intimidate others. The costs for such behavior are staggeringly far reaching. In this article, I’ll outline common behaviors of management jerks and suggested remedies, for curtailing their behavior. While anyone may temporarily veer off track and…Continue
In my career, I have trained over 200 warranty administrators and zero horses. The reason for that is that I know warranty like I know my own name and I know nothing about training horses. In fact, when they put me in the old folk’s home, I will probably just sit there and repeat labor operations and everyone will think I am totally nuts. I do know that when I compare training a warranty admin, it closely resembles the training my…Continue
Added by AWN INC on September 26, 2017 at 12:10pm — No Comments
I have a friend who is in his early 50’s and has been enjoying the hell out of life. Whereas every day, I myself want to eat doughnuts and chicken wings, I never eat donuts and chicken wings. What I want to eat and what I end up eating are two completely different things. My friend has never felt this conflict in his life. He wants it, he eats it and then he washes it down with a six pack. To go with his bad eating habits, he also has an almost virgin gym membership that he's been paying on…Continue
With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…Continue
Added by Richard Keeney on July 6, 2017 at 10:42am — No Comments
http://www.InternetSales20Group.com Call 856-546-2440 and speak to Joe Argento or Billy Vamvakidis for details.
3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th -…Continue
Added by Scott Bergeron on June 15, 2017 at 9:00am — No Comments
In an episode of my podcast, The Game Changer Life, I talked about workplace “undertakers.” These team members fit into two primary categories:
When it comes to sales management training for vehicle sales, I’m reminded of a quote I recently read by John Wooden, “The best leadership tool you have is to lead by example.” Every day I see people bending the rules to fit their desires. For example, in my neighborhood I see people…Continue
Added by Richard Keeney on May 11, 2017 at 5:30pm — No Comments
It's understandable that customers often need our help to find closure on a specific vehicle. The most common and vague objection is agreeably "I want to think about it."
These are the five reasons why we believe the customer says that.
Added by Richard Keeney on April 28, 2017 at 4:53pm — No Comments
Knowing all the facts about a buyer makes a desk manager's job much more effective. A more successful outcome can be engineered from discovering the customer's motivations, desires, and if there is much competition for a particular deal. Having your sales team implement the Customer Assistance Sheet in…Continue
Added by Richard Keeney on April 28, 2017 at 4:37pm — No Comments