Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility in Kansas City, welcoming a new class of dealership managers who come to us for formalized training specific to their job responsibilities. Even before introductions, sometimes I will ask the class some questions:
“How many of you, when you interviewed for your first job in the car business were shown a written job description and job objectives or expectations that you would…Continue
Added by Robin Cunnigham on October 16, 2014 at 2:04pm — No Comments
I’ve written many times about the value of training and professional development to employee retention. Training, in combination with a company culture designed to create engaged employees, can help make a dealership a force to be reckoned with. Employee retention has always been a pain point in the…Continue
Added by Richard Holland on October 16, 2014 at 8:27am — No Comments
These best practices combined with …Continue
Added by Leonard Buchholz on October 9, 2014 at 4:28pm — No Comments
Added by Dennis Wagner on October 9, 2014 at 9:30am — No Comments
Added by Sean V. Bradley on September 28, 2014 at 10:40am — No Comments
How to perform in the Top 1%
I was talking with the woman I love yesterday. She loves me, yet, when talking about car salesmen, she…Continue
"Who's Your Danny" Music Video Produced By LA Dubb - Internet Sales 20…
Added by Sean V. Bradley on September 24, 2014 at 12:20am — No Comments
Sign Up at http://www.internetsales20group.com 856-546-2440
The #IS20G 6 is right around the corner. September 22-24 in Boston MA, in full partnership with the Massachusetts State Auto Dealer Association is going to be INCREDIBLE!
Over 25 Speakers and Panelists, Dealer Principals and GMs speaking and educating!
200+ Automotive Professionals, Managers and Dealer…Continue
One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.
Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…Continue
Added by Leonard Buchholz on August 26, 2014 at 5:30pm — No Comments
This article was written by Steve Hall of the NCM Institute Center for Automotive Retail Excellence.
Have you ever thought about what keeps you from becoming the best you can be? Hopefully, not only have you thought about this in the past, but you think about it on a regular basis. Though this thought…Continue
Added by Garry House on August 21, 2014 at 10:08am — No Comments
Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.
Added by Jeff Cowan on August 15, 2014 at 6:40pm — No Comments
Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."
Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…Continue
Added by Jeff Cowan on August 13, 2014 at 12:27pm — No Comments
Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises. It usually ends with two sides split; one saying they have proof that they do, while the other says they have proof that they don’t. Personally, I can tell you I do not know who is right or wrong in this case. But one thing I do know is that cell phones do cause severe cases of rudeness.
I cannot believe how many people will stop in the middle of a sale, presentation, meeting…Continue
Added by Jeff Cowan on August 11, 2014 at 12:57pm — No Comments
Basic text email absolutely stinks for many of the applications we typically use it for in the automotive industry. There, I said it! Do I have your attention now?
There’s a reason I’m saying this and I think you’ll agree after hearing me out. The fact of the matter is, text communication causes fights. When is the last time you sent your wife, girlfriend, husband, or boyfriend a text message that was completely taken out of context? For me it’s daily, sometimes, even…Continue
Jim Ziegler Is A Featured Speaker For The Internet Sales 20 Group 6 In Boston /…
Added by Sean V. Bradley on July 29, 2014 at 10:35pm — No Comments
Added by Leonard Buchholz on July 23, 2014 at 1:30pm — No Comments
"Money Mind Mapp" Is The Theme For The Internet Sales 20 Group 6 In…Continue
Added by Sean V. Bradley on July 20, 2014 at 9:59pm — No Comments
It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering “ What do you want from me?” or “What are you selling?” I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.
We already understand that a single loyal…Continue
Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments
Keep tuned into my posts as I provide solutions to dramatically increase new vehicle sales to your service customers using your existing DMS and CRM tools with my proven process!
In the meantime, here is some Hump Day motivation honoring the military men and women serving our nation while traveling roads they never anticipated:
Added by Rick Lewis on July 9, 2014 at 3:30pm — No Comments
Happy Fourth of July!
Hello, Jeff Cowan here.
I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.
From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the…Continue
Added by Jeff Cowan on July 2, 2014 at 2:30pm — No Comments