All Blog Posts Tagged 'training' (645)

Sales Manager Staff Development Activities

Performing these regularly occurring sales manager activities will insure we are investing enough in our dealership’s most valuable appreciating assets – our people.

● Have a notepad when desking deals 

– Take notes for debriefing our sales associates, don’t rely…


Added by Michael Hargrove on October 5, 2016 at 11:16am — No Comments

Basic Deal Desking Principles

I was asked to share with sales managers some of the common desking best practices I’ve encountered across the country. These are things that, when adopted, should help you help your sales people be more effective. I know that most of these things are already being done in your store but it’ll still be a…


Added by Michael Hargrove on September 29, 2016 at 3:00pm — No Comments

Service Advisor Tips for Following-Up on Declined Services

As we’re helping people with some of their biggest investments, it’s our moral duty to be there for our customers by following up on services they’ve initially declined. Ethical practices in the car business go a long way in retaining customers and increasing referrals. 

You won’t be…


Added by Richard Keeney on September 27, 2016 at 10:49am — No Comments

Four Human Relations Basics

How much would your professional life improve if the majority of your new customers were trusting and easy to work with? What would you be able to achieve if you could significantly increase the effectiveness of each and every one of the techniques you currently use? And what would you think if I were to tell you that…


Added by Michael Hargrove on September 23, 2016 at 6:03pm — No Comments

Sales and Service Disconnects: Back to the Basics

It wasn’t too long ago that a mandatory part of the delivery process included the salesperson walking the customer into service, introducing them to a service advisor and helping to begin that relationship between the customer and the service department. Even now it’s a critical question on many manufacturer CSI sales…


Added by Tom Cannata on September 15, 2016 at 9:02am — No Comments

Keep it 100! Stop the Shortcuts!

Is your sales team committed to giving it their all 100% of the time?   Read how to create and sustain an enthusiastic, professional and committed staff to inspire excellence and close more deals. 

Our dealership motto:


100% of the customers will…


Added by Richard Keeney on September 8, 2016 at 3:30pm — No Comments

Facebook and Google will be Speaking at the Internet Sales 20 Group 9 Plus 30 of the BEST Speakers In Our Industry - 3 Day Training Workshop

http://www.InternetSales20Group.com 267-319-6776

Facebook and Google will be Speaking at the Internet Sales 20 Group 9 Plus 30 of the BEST Speakers In Our Industry - 3 Day Training Workshop

Register here - …


Added by Sean V. Bradley on September 8, 2016 at 6:21am — No Comments

Stay out of the Trash by Training Your Customers

When I consult with dealers about service mailers, I often find that their approach contradicts what they’re looking to achieve.

On one hand, dealers know how incredibly competitive the market is, so they send out service coupons to ensure customers don’t defect due to a competitor’s offer. But on the…


Added by Alexia E Henson on September 1, 2016 at 9:00am — No Comments

Quick Lube: A Minor Investment for a Huge Return

In the past, customers were willing to bring their vehicle into a service department and wait patiently. However, with the rise of convenience and the promise of speed in the form of express independent chains such as Jiffy Lube, regular service customers began forsaking the dealership and started defecting to these…


Added by Tom Cannata on August 29, 2016 at 10:08am — No Comments

How to Prepare Your Dealership for the Coming Recession

Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…


Added by Jeff Cowan on August 24, 2016 at 2:35pm — 2 Comments

A Recession is Coming

A recession is coming, learn how dealerships will survive the bad economy.

I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a…


Added by Jeff Cowan on August 23, 2016 at 3:14pm — 1 Comment

CrossFit for Dealerships: Building a True Team

If you’ve ever worked in automotive retail, you know that there are constant internal struggles going on between employees and their departments. The structure of most dealerships actually encourage this – similar to how a salesperson’s pay plan incents them to sell cars.


The most obvious friction…


Added by Mike Gorun on August 9, 2016 at 1:32pm — No Comments

The Internet Sales 20 Group Is Looking for SPEAKERS & Panelists For #1S20G 9 - September 12-14 - Phoenix, AZ

http:www.InternetSales20Group.com / 856-546-2440 

The Internet Sales 20 Group Is Looking for SPEAKERS & Panelists For #1S20G 9…


Added by Sean V. Bradley on August 3, 2016 at 8:22am — No Comments

10 Customer Service Lessons I Learnt In Bali

Whilst I was in Bali recently on a family vacation, I was absolutely blown away by the amazing way we were treated, specifically by the staff at the Sofitel Nusa Dua and I wanted to share the 10 customer service lessons I learnt that I believe are very relevant to you in the…


Added by Dave Benson on August 3, 2016 at 6:34am — 1 Comment

Power Closing Phrases

Occasionally at our workshops, someone will bring up the subject of “power closing phrases”. The discussions that follow are very lively, quite humorous at times, loads of fun, and they include everyone sharing their own power phrases, their ideas about closing on the final objection, and experiences when…


Added by Michael Hargrove on July 23, 2016 at 12:00pm — No Comments

Too Many Hands In The Cookie Jar


It's me again. Me who you ask? Stan Sher, founder and President of Dealer eTraining. Yes, I know it has been a while since you have heard from me. But I am still here. I never left and I never will. I just enjoyed my peace and quiet for 2 years while working and…


Added by Stan Sher on July 22, 2016 at 3:00pm — No Comments

Voicemail That Doesn't Suck

These days, for most of us at least, the term “phone call” is now synonymous with “voicemail”. If we are having difficulty getting our prospects to call us back, it’s probably because our voicemail skills suck. Here’s a few quick guidelines to suck less. A lot less.

The basic voicemail structure…


Added by Michael Hargrove on July 14, 2016 at 6:30pm — 3 Comments

It’s Time to Communicate Like a Boss

Take Control of Your Dealership’s Communication

If you want to capture the attention of shoppers in today’s market, communication should be one of the sharpest tools in your toolbox. Remember the days of desk phones and tangled cords? The me-to-you approach of salespeople who told customers all about the cars on the lot?  The newspaper ads that detailed the “special invitations” to save?  Say good-bye to all of that, because dealership communication has come…


Added by Joseph Little on July 5, 2016 at 12:00pm — 1 Comment

Sample animation from Fixed Ops University by sw Service Solutions

Tired of boring fixed ops training for your automotive service advisors? sw Service Solutions offers online training sessions that are relevant, innovative and engaging. Check out Fixed Ops University at…


Added by Sally Whitesell on June 27, 2016 at 12:16pm — No Comments

Wish Them Well, But Ask, “What The Hell?” - How to Capitalize On Exit Interviews

Well, you know it’s inevitable.  Eventually some in your dealership will leave, either voluntarily or involuntarily, but will exit nonetheless. Instead of just allowing people to ride off into the sunset, why not invest 5 to 10 minutes with them on the…


Added by Richard Keeney on June 24, 2016 at 1:00pm — No Comments

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Blog Posts

Gubagoo announces Facebook Messenger Integration for Automotive Dealerships

Posted by Crystal Hartwell on October 21, 2016 at 12:48pm 0 Comments


Gubagoos latest innovation enables Facebook users to chat with auto dealerships, using Facebook Messenger just like they chat with friends; unlocks…


How to Optimize for Voice Search

Posted by Paul Potratz on October 21, 2016 at 10:26am 0 Comments

It's not enough to think about optimizing for desktop and mobile anymore. With voice search, Siri, Google Now, and Cortana are just the beginning.

By the time we reach 2020, over 50% of daily…


FCA MOPAR Parts & Service Conference Recap: A Bumper Crop of Pent Up Interest

Posted by Tom Cannata on October 21, 2016 at 8:40am 0 Comments

Going a bit astray from the normal blog of what we can do to change…


Getting It Done

Posted by Rob Gehring on October 20, 2016 at 10:00am 0 Comments

No matter what you do in life, it all comes down to getting it done. If your customer comes into the service Department…


Just a Gimmick? Or Are Giveaways Really Needed?

Posted by Alexia E Henson on October 20, 2016 at 9:27am 0 Comments

Do you shy away from giveaways and win-a-prize type mailers? If you’re…


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