What would it mean to you if you were to pick up a skill that enabled you to quickly build rapport and credibility with your customers and help you earn more of their trust? Would it be worth a little bit of effort and time to master it? And how excited would you be if you could start using this skill with your…Continue
Added by Michael Hargrove on May 25, 2016 at 12:52pm — No Comments
Each month, I get one or two requests similar to the one I received from a salesperson named Phil who works at a dealership in the northwest. I thought it would be a good idea to share with you his particular e-mail and my response.
In my sales meeting today we were told that…Continue
Added by Michael Hargrove on May 19, 2016 at 12:33pm — No Comments
I can tell you what the average automobile sales person says. They say something to the effect of, "Well, if I could get you…Continue
In a recent interview with Automotive News, Masahiro Moro, head of Mazda North American Operations, detailed Mazda’s plan to increase customer loyalty for both the OEM and its dealers. While his plan…Continue
Added by Mike Gorun on May 10, 2016 at 8:34am — No Comments
The most common type of objection (by a ton) are simply knee jerk reactions or things customers…Continue
Since the dominant buying motives differ from customer to customer, what could the common need be? It's this:
Two of the most basic of all human needs are to be valued and…Continue
Added by Michael Hargrove on May 3, 2016 at 10:22am — No Comments
The $4,000 Tap
By John Fuhrman – Director of Training, OptionSoft Technologies
There’s an old story that goes something like this.
A dealer was getting increasingly frustrated with all the technology in his dealership. He purchased all the best money could buy. But, when it came to training and support, it never seemed to be in the budget. So, people came and went, and the…Continue
Added by John Fuhrman on May 2, 2016 at 2:35pm — No Comments
As many of you know, I've been involved in this industry since cars took leaded gas. There have been many changes. Some good, some not so much. One thing that has seemed to be a constant is selling extended service contracts in your service drive has been an abject failure.
Dealers get excited about it. Service Writers train for it. Sometimes it even takes off selling. But, usually within weeks, sales slow to a trickle and then become a forgotten practice followed by the ever…Continue
Added by John Fuhrman on May 2, 2016 at 7:23am — No Comments
The 90 day wonder is the sales associate, brand new to the business, who starts out like gang-busters.…Continue
First let me reassure you that this is a common challenge for car salespeople today and a fairly simple one to remedy.…Continue
Added by Michael Hargrove on April 29, 2016 at 1:00pm — No Comments
As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide. As a result, a very important decision is looming for auto dealers. Many of the customers that are…Continue
Added by Jeff Cowan on April 25, 2016 at 1:40pm — No Comments
Automotive recalls present an opportunity to maintain and improve dealer and brand integrity while winning back lost customers and attracting new customers that typically do not service at a factory-certified dealer. Historically, however, recalled vehicle owners have been viewed as a nuisance by dealership personnel.…Continue
Automotive Dealership Internet Phone Sales Training-Outbound Sales Calls-J.R. Batchelor
Training automotive dealership on the effective use of incoming and outgoing sales calls and the importance of follow up with incoming automotive dealership Internet leads.
Added by J.R. Batchelor on February 24, 2016 at 12:41pm — No Comments
An experienced car salesperson knows the value that a good used car can bring to their paycheck.
With car owners spending more time on the road and keeping their cars longer, used vehicles that are traded in today normally have more miles on the odometer than they used…Continue
Social media has many advantages in today’s digital world. And, leveraging these social media accounts and platforms through employees enables your dealership to reach local customers through the networks of these employees.
Many salespeople use social media to promote themselves and increase awareness…Continue
If you have been in this business a while, you are probably amazed at the changes that have taken place in the auto sales process, especially when it comes to how salespeople view the Customer today. Over the past 20 years there’s been a concerted effort from the…Continue
Check out this interview I did with my friend Jeff Cormier for Dealer Synergy. Jeff crushed it! Auto Pros need to pay attention to what he is doing. He literally has the absolute BEST website in…Continue
How true is that old saying, “If you do what you always did, you will get what you always got?”
Unless you want to stay locked in a world of mediocre success for the rest of your career, you need to change the way that you approach auto sales. If you are only selling 10 to 12 cars…Continue
Added by David Lewis on November 18, 2015 at 9:15am — No Comments
In the automotive industry, hundreds of customers pass through dealerships on a daily basis. Each of these customers will interact with dealership staff multiple times during their visit - whether they’re there to buy a car, or for a simple oil change. It’s very easy to function as an organization with a…Continue
Added by Mike Gorun on November 17, 2015 at 8:53am — No Comments