All Blog Posts Tagged 'training' (684)

The Writing Is On The Wall!

I have a friend who is in his early 50’s and has been enjoying the hell out of life. Whereas every day, I myself want to eat doughnuts and chicken wings, I never eat donuts and chicken wings. What I want to eat and what I end up eating are two completely different things. My friend has never felt this conflict in his life. He wants it, he eats it and then he washes it down with a six pack. To go with his bad eating habits, he also has an almost virgin gym membership that he's been paying on…

Continue

Added by Alan Ram on July 13, 2017 at 4:24pm — 1 Comment

10 Rules of Effective Electronic Communication by David Martin

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…

Continue

Added by Richard Keeney on July 6, 2017 at 10:42am — No Comments

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th - 12th

http://www.InternetSales20Group.com Call 856-546-2440 and speak to Joe Argento or Billy Vamvakidis for details.

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th -…

Continue

Added by Sean V. Bradley on June 26, 2017 at 10:30pm — 1 Comment

Camaraderie is critical but leadership is indispensable.

Find the sweet spot between the two to make your dealership as profitable as…

Continue

Added by Scott Bergeron on June 15, 2017 at 9:15am — No Comments

Arguing with Success

In an episode of my podcast, The Game Changer Life, I talked about workplace “undertakers.” These team members fit into two primary categories:

  • They do sub-baseline work. Someone else has to do their share, clean up their messes, or follow them around doing damage control.

 

  • Toxic achievers. These team members may be a top performer, or even the top performer, but they cut corners, violate core values, demonstrate substandard integrity,…
Continue

Added by Dave Anderson on June 8, 2017 at 6:15pm — 5 Comments

14 Tips on How Sales Managers Can Lead by Example by Richard Keeney

When it comes to sales management training for vehicle sales, I’m reminded of a quote I recently read by John Wooden, “The best leadership tool you have is to lead by example.” Every day I see people bending the rules to fit their desires. For example, in my neighborhood I see people…

Continue

Added by Richard Keeney on May 11, 2017 at 5:30pm — No Comments

"I Want to Think About It" - Most Common and Vague Objection by Richard Keeney

It's understandable that customers often need our help to find closure on a specific vehicle. The most common and vague objection is agreeably "I want to think about it."

These are the five reasons why we believe the customer says that.

1.…

Continue

Added by Richard Keeney on April 28, 2017 at 4:53pm — No Comments

The Pain of Selling Without a Clue by Richard Keeney

Knowing all the facts about a buyer makes a desk manager's job much more effective. A more successful outcome can be engineered from discovering the customer's motivations, desires, and if there is much competition for a particular deal. Having your sales team implement the Customer Assistance Sheet in…

Continue

Added by Richard Keeney on April 28, 2017 at 4:37pm — No Comments

A 25K-Technician Shortage Spells Problems by David Martin & Brett Coker

Last year it was reported that the automotive industry would experience a shortage of 25,000 technicians in the coming months. This was based on a recent survey that showed the demand for auto mechanics is expected to increase by 9% within five years.



This shortage affects vehicle service…

Continue

Added by Richard Keeney on April 21, 2017 at 2:30pm — No Comments

The "Sold" Customer Follow-Up Blueprint by Richard Keeney

Make sure your salespeople stay on your customer’s radar through a scheduled follow-up plan. Don’t leave your monthly earnings up to chance by hoping for the best. Evaluate your current follow up process. Here is a sample schedule of what we’ve seen work…

Continue

Added by Richard Keeney on April 21, 2017 at 12:30pm — No Comments

Trade Walk: A Great Sales Process Decision by Richard

Get potential customers to be less combative and more receptive to their trade-in value with a planned trade walk prior to serving them the proposal.



It’s said that around 65% of potential automobile customers have a trade-in to discuss, and most all of them have a higher price in mind that…

Continue

Added by Richard Keeney on April 21, 2017 at 11:49am — 2 Comments

How to “Win the Locker Room”

“Losing the locker room” is not a condition limited to athletic teams. Any leader engaging in destructive, selfish, or other counter-productive behaviors risks losing the hearts, minds and esteem of his or her team. Following are five ways to be a leader who wins your “locker room,” and consistently draws the best effort and results out of your team.

 

 

Three Signs You Have yet to “Win the Locker Room,” or Have Outright Lost…

Continue

Added by Dave Anderson on April 17, 2017 at 12:19pm — 1 Comment

Dang It...Pick Up the Phone! by Richard Keeney

While communicating through email is extremely commonplace, we want to highlight why the traditional phone call is still of immense value. The personal touch of a voice call shows customers that you care and connects them on a more personal level. Taking the time to make calls to your customers…

Continue

Added by Richard Keeney on April 14, 2017 at 3:10pm — No Comments

Increase Closing Ratios: Role-Play the Proposal at the Desk by Richard Keeney

Prior to delivering the proposal, get your salespeople, especially your newer ones, to role play the figures with you as if you’re a customer. Everyone can benefit from having a rehearsal. With this strategy you can develop trust in your sales team through this verification process. You’ll be impressed…

Continue

Added by Richard Keeney on April 14, 2017 at 2:30pm — No Comments

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST

https://attendee.gotowebinar.com/register/4229265261108380418  

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST …

Continue

Added by Sean V. Bradley on April 12, 2017 at 11:40am — No Comments

The "Art" of Voicemail by Richard Keeney

With email and texting being the dominant forms of communication these days, we must remember that a good old fashioned phone conversation can be much more effective, helpful and personal.

Some on your staff may suffer from being a bit phone-shy, but in an industry…

Continue

Added by Richard Keeney on April 7, 2017 at 3:30pm — No Comments

Get Mentally "Fixed" Before Serving the Proposal by Richard Keeney

Sometimes it may feel like an uphill battle to even the strongest of salespeople when customers bestow their unrealistic expectations, desires, and constant objections during the vehicle sales process. Once it's time to make the math work and a proposal is issued from the desk manager, often a…

Continue

Added by Richard Keeney on April 7, 2017 at 3:21pm — No Comments

Hiring - Immediate need for a full time tech experienced in all phases of RV repair

Will provide training for the right person, relocation draw when you arrive, just as I did 6 weeks ago.  Under new ownership, about to launch new website, desperately in need of a full time tech to open the bottleneck in our service department. Our 40 years old parts and service clientele in Kingman AZ, a major hub between LA, Phoenix, Vegas with 40 percent of our population full timers and snowbirds.  The climate is great here and the new owner is a stand-up guy - we need a good man…

Continue

Added by Israeli rothman on April 6, 2017 at 5:40am — No Comments

Dealers & Managers: Don’t Widen the Plate by Richard Keeney

A 78 year old famous baseball couch filled the auditorium in 1996 at Chris Sperry’s first of many American Baseball Coaches Association conventions. What John Scolinos spoke about was more than baseball. For his whole speech Coach Scolinos wore a strung up home plate around his neck and after…

Continue

Added by Richard Keeney on March 30, 2017 at 12:30pm — No Comments

Every Garden Will Be Invaded: Protect the New Hire by Richard Keeney

photo credit

Newcomers to the sales team may often be steered off course by negative salespeople who perhaps are…

Continue

Added by Richard Keeney on March 30, 2017 at 12:00pm — No Comments

Monthly Archives

2017

2016

2015

2014

2013

2012

2011

2010

1999

About

DealerELITE created this Ning Network.

Blog Posts

Jumpstart Automotive Media Path to Purchase Report: Luxury Sport and Coupe Segments Showing Growth in Shopper Interest with a Spotlight on Toyota

Posted by John Sternal on September 19, 2017 at 3:51pm 0 Comments

Jumpstart Automotive Media, a leading media, insights, and marketing solutions company, today released its monthly share of shopper interest data. The report reveals that shoppers have recently shown more interest in…

Continue

Gubagoo Adds Live Video Streaming to its Omni-Channel Communication Platform

Posted by Crystal Hartwell on September 19, 2017 at 11:05am 0 Comments



Automotive dealership staff can stream live video during a…

Continue

Compact SUVs in Strong Demand

Posted by Black Book on September 19, 2017 at 11:04am 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

Continue

Compact SUVs in Strong Demand

Posted by Black Book on September 19, 2017 at 10:58am 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

Continue

de sponsor

Get Newsletter

dE Sponsor

© 2017   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service