Added by Leonard Buchholz on July 23, 2014 at 1:30pm — No Comments
"Money Mind Mapp" Is The Theme For The Internet Sales 20 Group 6 In…Continue
Added by Sean V. Bradley on July 20, 2014 at 9:59pm — No Comments
It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering “ What do you want from me?” or “What are you selling?” I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.
We already understand that a single loyal…Continue
Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments
Keep tuned into my posts as I provide solutions to dramatically increase new vehicle sales to your service customers using your existing DMS and CRM tools with my proven process!
In the meantime, here is some Hump Day motivation honoring the military men and women serving our nation while traveling roads they never anticipated:
Added by Rick Lewis on July 9, 2014 at 3:30pm — No Comments
Happy Fourth of July!
Hello, Jeff Cowan here.
I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.
From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the…Continue
Added by Jeff Cowan on July 2, 2014 at 2:30pm — No Comments
The Business Case
In 1989 the Internet came online and disrupted the car buying and selling process by tipping the scales heavily in the consumer’s favor. The easy access to pricing and product information made shoppers better researchers and negotiators, and to an unprepared industry this shift…
Added by Kurtis Smith on June 30, 2014 at 12:31pm — No Comments
Added by Sean V. Bradley on June 17, 2014 at 11:06pm — No Comments
Change is never easy, especially when you’re dealing with individuals who are entrenched in their beliefs. It sometimes feels like trying to make a U-turn in the middle of a narrow street without the maneuver of a three-point turn; stopping, backing up and then going in another direction, yet that is exactly…Continue
Added by Kurtis Smith on June 16, 2014 at 4:09pm — No Comments
Sean V. Bradley Will Be Speaking at the Greater New York Automobile Dealers Association - June…
Added by Sean V. Bradley on June 10, 2014 at 4:54am — No Comments
Every new day brings the promise of something grand, promising, exciting and poses a fresh start. We put our disappointments, lost sales and setbacks behind us and move towards our goals and aspirations.
Every single day…Continue
The key to achieving good ROI with social media and social marketing lies in the business understanding of how to correctly use CRM as a process and not just software. The secret is in their understanding of the R in CRM as a process for establishing meaningful relationships. The challenge however,…Continue
Added by Kurtis Smith on June 2, 2014 at 12:09pm — No Comments
The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients during the in-dealership sales process and in most cases, no more. This approach to…Continue
Added by Kurtis Smith on May 29, 2014 at 10:30am — No Comments
When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that the dealerships are trying to achieve is the primary reason for dissatisfaction and buyer’s remorse. For this reason, I have…Continue
Added by Kurtis Smith on May 26, 2014 at 8:42am — No Comments
In today’s economic environment the division between success and failure is as clear as it’s ever been. Having the right people, processes and products are essential for a dealership to be competitive. Being a single-point,…Continue
Added by Joe Clementi on May 25, 2014 at 6:09pm — No Comments
At the NCM Institute we conduct our …Continue
Process improvement programs from TQM, to EDGE, to EXCEL, to CEE & more…all these acronyms represent the manufacturers’ commitment to proactively impact the customer experience across their diverse distribution channels. The objective for all is the same; implement systems &…Continue
Added by Kurtis Smith on May 21, 2014 at 11:05am — No Comments
Millennials are extremely tech savvy. They are a different breed that will significantly affect the customer experience, the speed of change, and your dealership’s bottom line. So, it’s critically important to develop a plan not just to deal with the buyer but your internal customers as well.
Added by Kurtis Smith on May 14, 2014 at 10:44am — No Comments
Sean V. Bradley Wins The Auto Dealer Live Debate Against Alan Ram, Thanks The Dealers That Voted For Him & Elaborates On His Philosophy
** If you missed the Auto Dealer Live "Thrilla With Villa" Debate with Sean V. Bradley & Alan Ram, then watch the video…Continue
Whether you are a football fan or not, unless you have been living in a cave you have probably heard a lot about Johnny Manziel and Tim Tebow. What Tebow and Manziel have in common is that both are former Heisman Trophy winning college quarterbacks. What they both also have in common is that they are both very much hated and reviled by so many.
From the outside looking in, they are polar opposites in many ways. Tebow is publicly very religious and Manziel is not. Tebow is…Continue
You have heard it before and you know it’s true; knowledge plus action equals power. Your knowledge is based on your expertise on your product offering, needs analysis and the ability to offer solutions.
Competence comes from knowledge…Continue
Added by Joe Clementi on May 3, 2014 at 12:24pm — No Comments