All Blog Posts Tagged 'training' (559)

Training is more than telling

Training is more than telling...
 
Pretty much everyone agrees that training is vitally important in every business and is certainly important in the automotive business.  With frequent employee…
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Added by Joseph Rosales on March 3, 2015 at 2:30pm — No Comments

How Customer Training Leads To Retention

With almost everything consumers purchase, there’s an owner’s manual or set of instructions for them to use.  For decades, car manufacturers have included an owner’s manual with new vehicles. Sadly, it is no secret that this tidy three hundred-page booklet is one of the least read publications produced in mass…

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Added by Richard Holland on February 26, 2015 at 8:35am — No Comments

The Most Important Meet and Greet

There is a big opportunity that most dealerships are not taking advantage of on a daily basis.  Buying a car is a huge investment.  On average it is the 2nd biggest investment in your clients' lives.    So why is it that our sales teams are not going the extra mile after…

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Added by Kristopher Hampton on February 19, 2015 at 2:00pm — 36 Comments

#Automotiverecruitment Game Changing News/Press Release

Automax Recruiting And Training And Recruitment HQ Partner Up To Bring New Hiring Technology To Automotive Recruitment

Automotive Recruitment Has Gone From High Technology And No-Touch, To High Technology And High Touch With The Inclusion Of A…

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Added by Craig Lockerd on January 23, 2015 at 11:23am — 5 Comments

TO TRIAL CLOSE OR NOT TO TRIAL CLOSE

The arguments used to avoid trial closes are "pressure"and "turning customer's off". Rather than teaching the associates not to trial close, there is greater benefit in teaching them HOW TO TRIAL CLOSE.

After reading David's blog, and Grant's reply I pondered and decided to throw my hat in the ring...

For the past two decades it has been popular for trainers and manufactures to attempt to take selling out of the equation. By falsely…

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Added by Roger Williams on January 15, 2015 at 7:30pm — 10 Comments

Win The Game Of Googleopoly Book Signing At Barnes & Noble 5th Avenue NYC February 4th

http://www.GoogleopolyBook.com ;

Win The Game Of Googleopoly Book Signing At Barnes & Noble 5th Avenue NYC February 4th

This is BEYOND HUGE NEWS! It is official, "Win The Game Of Googleopoly" will be featured in the store…

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Added by Sean V. Bradley on January 14, 2015 at 11:27pm — No Comments

Forget MORE Leads. Focus On More QUALITY Leads.

In the world of automotive retail, dealerships are always searching for ways to increase leads. Whether they choose to pursue that goal through third-party lead providers, increase page rankings through better SEO, or various other ways, if there is a customer in their market who wants to buy a car, dealers want an…

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Added by Timmy D. James on January 12, 2015 at 6:59am — 2 Comments

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

We've booked our Spring 2-Day Workshop dates and locations!

Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.

Give us a call to book your team…

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Added by Jeff Cowan on January 7, 2015 at 1:06pm — No Comments

THE MYTHS OF WRITING SERVICE Part 1

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…

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Added by Jeff Cowan on January 4, 2015 at 1:30am — No Comments

Jim Radogna: Avoiding the Eye of Mordor in Social Media

Just like in the blockbuster series “The Lord of the Rings”, the Eye of Mordor is always open. Until now, its focus has been on larger battles and more interesting things. Then a Hobbit found a golden ring and slipped it on his finger. And the Eye started paying attention to this…

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Added by Arnold Tijerina on December 22, 2014 at 8:45am — No Comments

Venue For Internet Sales 20 Group Announced - Marriott Brooklyn Bridge! - #IS20G

http://www.internetsales20group.com 856-546-2440

We are super excited to announce that the #IS20G has just locked in the Marriott at the Brooklyn Bridge! This hotel is absolutely gorgeous! And it is 5 minutes away from New York City... right over…

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Added by Sean V. Bradley on December 18, 2014 at 3:06pm — No Comments

Video Games: Using Employee Interests To Train

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff. Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short…

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Added by Richard Holland on December 18, 2014 at 9:35am — No Comments

7 Strategies for Your Fixed Operations "Space Race"

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

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Added by Leonard Buchholz on December 9, 2014 at 4:23pm — No Comments

7 Strategies for Your Fixed Operations "Space Race"

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

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Added by Leonard Buchholz on December 9, 2014 at 4:23pm — No Comments

Unrealized Opportunities in the Used Vehicle Department

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Forgive me for saying this, but from where I now stand, it is quite apparent to me that there is way more opportunity for improving profitability than most dealership managers are aware of. I certainly know looking back on my career (and I thought I was very pro-active) that there was so much more opportunity to be realized than I was able to completely grasp at the time.

Most people agree that there is more upside potential left on the table, they are just not…

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Added by Robin Cunnigham on December 4, 2014 at 10:30am — 3 Comments

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help.  His daughter, who had graduated college the year before, was having trouble finding a job.  He knew I’m in the automotive industry and wanted to know if there might be an opportunity for his daughter. Knowing Tammy, I was thrilled to think that this bright young woman would have an interest in an industry that I love so much. 

 

Although her college had been paid for, Tammy, not one to be idle, worked…

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Added by Jeff Cowan on November 12, 2014 at 10:00am — 4 Comments

The Problem With Sales Training

http://www.youtube.com/watch?v=4t9b3VAm_pQ

The biggest problem(s) with sales training is the lack of it being implemented in the store. Managers think they don't need it and consequently it is not supported. The video above is evidence of this problem.

Another BIG problem is that the trainer's attempt to pack too much into their programs. The goal of training from the perspective of dealers and GM's is that sales…

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Added by Mike Stoner on November 9, 2014 at 9:00pm — No Comments

Automotive Dealership Internet & Phone Sales Training-J.R. Batchelor

Added by J.R. Batchelor on October 30, 2014 at 9:28pm — No Comments

November 18th GNYADA Workshop "The Sales Process Redefined", Selling To Millennials

http://www.autoedcenter.com/education/seminars/14-11-18-sales.php ;

November 18th GNYADA Workshop "The Sales Process Redefined", Selling To Millennials 

This seminar will finally answer…

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Added by Sean V. Bradley on October 30, 2014 at 1:18am — No Comments

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