One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.
Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…Continue
Added by Leonard Buchholz on August 26, 2014 at 5:30pm — No Comments
This article was written by Steve Hall of the NCM Institute Center for Automotive Retail Excellence.
Have you ever thought about what keeps you from becoming the best you can be? Hopefully, not only have you thought about this in the past, but you think about it on a regular basis. Though this thought…Continue
Added by Garry House on August 21, 2014 at 10:08am — No Comments
Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.
Added by Jeff Cowan on August 15, 2014 at 6:40pm — No Comments
Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."
Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…Continue
Added by Jeff Cowan on August 13, 2014 at 12:27pm — No Comments
Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises. It usually ends with two sides split; one saying they have proof that they do, while the other says they have proof that they don’t. Personally, I can tell you I do not know who is right or wrong in this case. But one thing I do know is that cell phones do cause severe cases of rudeness.
I cannot believe how many people will stop in the middle of a sale, presentation, meeting…Continue
Added by Jeff Cowan on August 11, 2014 at 12:57pm — No Comments
Basic text email absolutely stinks for many of the applications we typically use it for in the automotive industry. There, I said it! Do I have your attention now?
There’s a reason I’m saying this and I think you’ll agree after hearing me out. The fact of the matter is, text communication causes fights. When is the last time you sent your wife, girlfriend, husband, or boyfriend a text message that was completely taken out of context? For me it’s daily, sometimes, even…Continue
Jim Ziegler Is A Featured Speaker For The Internet Sales 20 Group 6 In Boston /…
Added by Sean V. Bradley on July 29, 2014 at 10:35pm — No Comments
Added by Leonard Buchholz on July 23, 2014 at 1:30pm — No Comments
"Money Mind Mapp" Is The Theme For The Internet Sales 20 Group 6 In…Continue
Added by Sean V. Bradley on July 20, 2014 at 9:59pm — No Comments
It’s unfortunate that so many members of the automotive industry when approached with a genuine request to be of assistance, are prone to wondering “ What do you want from me?” or “What are you selling?” I blame the all too common and frequent hidden agendas that often occur in B2B and B2C interactions.
We already understand that a single loyal…Continue
Added by Stephanie Young on July 14, 2014 at 1:04pm — No Comments
Keep tuned into my posts as I provide solutions to dramatically increase new vehicle sales to your service customers using your existing DMS and CRM tools with my proven process!
In the meantime, here is some Hump Day motivation honoring the military men and women serving our nation while traveling roads they never anticipated:
Added by Rick Lewis on July 9, 2014 at 3:30pm — No Comments
Happy Fourth of July!
Hello, Jeff Cowan here.
I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.
From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the…Continue
Added by Jeff Cowan on July 2, 2014 at 2:30pm — No Comments
The Business Case
In 1989 the Internet came online and disrupted the car buying and selling process by tipping the scales heavily in the consumer’s favor. The easy access to pricing and product information made shoppers better researchers and negotiators, and to an unprepared industry this shift…
Added by Kurtis Smith on June 30, 2014 at 12:31pm — No Comments
Added by Sean V. Bradley on June 17, 2014 at 11:06pm — No Comments
Change is never easy, especially when you’re dealing with individuals who are entrenched in their beliefs. It sometimes feels like trying to make a U-turn in the middle of a narrow street without the maneuver of a three-point turn; stopping, backing up and then going in another direction, yet that is exactly…Continue
Added by Kurtis Smith on June 16, 2014 at 4:09pm — No Comments
Sean V. Bradley Will Be Speaking at the Greater New York Automobile Dealers Association - June…
Added by Sean V. Bradley on June 10, 2014 at 4:54am — No Comments
Every new day brings the promise of something grand, promising, exciting and poses a fresh start. We put our disappointments, lost sales and setbacks behind us and move towards our goals and aspirations.
Every single day…Continue
The key to achieving good ROI with social media and social marketing lies in the business understanding of how to correctly use CRM as a process and not just software. The secret is in their understanding of the R in CRM as a process for establishing meaningful relationships. The challenge however,…Continue
Added by Kurtis Smith on June 2, 2014 at 12:09pm — No Comments
The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary for them to interact with clients during the in-dealership sales process and in most cases, no more. This approach to…Continue
Added by Kurtis Smith on May 29, 2014 at 10:30am — No Comments
When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that the dealerships are trying to achieve is the primary reason for dissatisfaction and buyer’s remorse. For this reason, I have…Continue
Added by Kurtis Smith on May 26, 2014 at 8:42am — No Comments