All Blog Posts Tagged 'training' (696)

Pick a Number! Live It Every Day, Every Deal by Richard Keeney

Pick a number and live it every day, with every deal. The target could be a volume number, gross number or both. Sure, you will have other targets such as CSI or occasional targets set by the manufacturer for incentive purposes, but I’m talking about…

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Added by Richard Keeney on April 30, 2018 at 2:30pm — No Comments

Training New Hires - It's Not About Money, It's About Being a Decent Human Being

Years ago someone shared with me that old maxim "you gotta throw some spaghetti at the wall and see if it sticks".  So it seems that if one flings pasta at the wall, a fully cooked noodle will stick, one that has not finished cooking will not. Somewhere in time a little boy or girl watched grandma do this, connected this imagery to the trying new ideas and suddenly a clever new boardroom analogy was born!…



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Added by Jeff Novak on April 25, 2018 at 4:30pm — No Comments

Technician Certifications Matter

30-Second Snapshot:

It is never ok to change the tech number on a repair order. That is fraud and will result in a chargeback in a factory audit. Always make sure your tech is certified for the repair before they begin.

We recommend the…

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Added by AWN INC on April 24, 2018 at 4:36pm — No Comments

Paintless Dent Repair Training

Graduating High School this Summer and Not Interested in College?

It’s ok. You’re not alone. Many others don’t want to spend the time and money to get a 4 year degree that doesn’t guarantee success in life.

For some, the automotive industry beckons and shows…

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Added by Terrel Watkins on March 20, 2018 at 11:30pm — No Comments

Why Omni-Channel Beats Multi-Channel Marketing

Lately I’ve heard the terms omni-channel and multi-channel marketing used interchangeably. Yet there’s a distinct difference between the two terms, and several reasons why I believe omni-channel marketing is a more effective approach for auto dealers.

 

Years ago, we realized that not all…

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Added by Scot Eisenfelder on March 15, 2018 at 8:57am — No Comments

Dealership Safety Concerns Aren’t Only About Recalls

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…

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Added by Chris Miller on February 28, 2018 at 9:45am — No Comments

Up Yours in March 2018

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Added by Dave Anderson on February 12, 2018 at 5:26pm — No Comments

How Effective Leaders Handle Mistakes

I recently filmed a DVD program for my online training platform at www.AndersonVT.com on the topic of handling mistakes, and the response was even more robust than normal. I believe that’s because handling mistakes—ours and others’—is such an ongoing, real-world leadership responsibility that affects everyone both at work and at home. How you handle your own, and others’, mistakes also goes in long way in determining the level of trust, buy-in,…

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Added by Dave Anderson on February 9, 2018 at 4:36pm — No Comments

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of…

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Added by Ujj Nath on January 10, 2018 at 9:59am — No Comments

Subprime Credit - Asking The Right Questions - By Denny Long

Statistics show that somewhere between 30% and 60% of those walking onto your lot have subprime credit.. A few simple questions can help determine if you are talking to a customer who has subprime credit and needs sub-prime lending.

This will make a tremendous difference in your closing ratio. Working with the right Finance…

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Added by Ben Misra on November 9, 2017 at 7:59am — No Comments

How to Manage “Management Jerks”

A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who seem to believe their position gives them permission to abuse, micromanage, continually criticize, demean, complain about, disrespect or intimidate others. The costs for such behavior are staggeringly far reaching. In this article, I’ll outline common behaviors of management jerks and suggested remedies, for curtailing their behavior. While anyone may temporarily veer off track and…

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Added by Dave Anderson on November 1, 2017 at 11:30am — 2 Comments

What is Training Worth?

In my career, I have trained over 200 warranty administrators and zero horses. The reason for that is that I know warranty like I know my own name and I know nothing about training horses. In fact, when they put me in the old folk’s home, I will probably just sit there and repeat labor operations and everyone will think I am totally nuts. I do know that when I compare training a warranty admin, it closely resembles the training my…

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Added by AWN INC on September 26, 2017 at 12:10pm — No Comments

The Writing Is On The Wall!

I have a friend who is in his early 50’s and has been enjoying the hell out of life. Whereas every day, I myself want to eat doughnuts and chicken wings, I never eat donuts and chicken wings. What I want to eat and what I end up eating are two completely different things. My friend has never felt this conflict in his life. He wants it, he eats it and then he washes it down with a six pack. To go with his bad eating habits, he also has an almost virgin gym membership that he's been paying on…

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Added by Alan Ram on July 13, 2017 at 4:24pm — 1 Comment

10 Rules of Effective Electronic Communication by David Martin

With electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…

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Added by Richard Keeney on July 6, 2017 at 10:42am — No Comments

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th - 12th

http://www.InternetSales20Group.com Call 856-546-2440 and speak to Joe Argento or Billy Vamvakidis for details.

3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th -…

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Added by Sean V. Bradley on June 26, 2017 at 10:30pm — 1 Comment

Camaraderie is critical but leadership is indispensable.

Find the sweet spot between the two to make your dealership as profitable as…

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Added by Scott Bergeron on June 15, 2017 at 9:00am — No Comments

Arguing with Success

In an episode of my podcast, The Game Changer Life, I talked about workplace “undertakers.” These team members fit into two primary categories:

  • They do sub-baseline work. Someone else has to do their share, clean up their messes, or follow them around doing damage control.

 

  • Toxic achievers. These team members may be a top performer, or even the top performer, but they cut corners, violate core values, demonstrate substandard integrity,…
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Added by Dave Anderson on June 8, 2017 at 6:15pm — 5 Comments

14 Tips on How Sales Managers Can Lead by Example by Richard Keeney

When it comes to sales management training for vehicle sales, I’m reminded of a quote I recently read by John Wooden, “The best leadership tool you have is to lead by example.” Every day I see people bending the rules to fit their desires. For example, in my neighborhood I see people…

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Added by Richard Keeney on May 11, 2017 at 5:30pm — No Comments

"I Want to Think About It" - Most Common and Vague Objection by Richard Keeney

It's understandable that customers often need our help to find closure on a specific vehicle. The most common and vague objection is agreeably "I want to think about it."

These are the five reasons why we believe the customer says that.

1.…

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Added by Richard Keeney on April 28, 2017 at 4:53pm — No Comments

The Pain of Selling Without a Clue by Richard Keeney

Knowing all the facts about a buyer makes a desk manager's job much more effective. A more successful outcome can be engineered from discovering the customer's motivations, desires, and if there is much competition for a particular deal. Having your sales team implement the Customer Assistance Sheet in…

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Added by Richard Keeney on April 28, 2017 at 4:37pm — No Comments

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