It’s a foregone conclusion that to be successful in any particular skill takes time. A lot of time! Doctors must go to college for decades, but that doesn’t necessarily mean that those graduates enter the medical field after college as an “expert” physician. Ask yourself this question: How much time do I need to invest in myself to master a particular skill?…
ContinueAdded by Andy Church on November 9, 2018 at 10:15am — No Comments
Added by Richard Keeney on September 27, 2018 at 3:55pm — No Comments
There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions. Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no matter which department), no business can function as a…
ContinueAdded by Todd Smith on September 27, 2018 at 9:52am — No Comments
Some of the most consistent complaints I hear GM's, Managers and Dealer Principals talk about regarding Virtual Training Platforms are as follows:
We heard you and we have the solutions to these problems!
Too many dealers allow training…
ContinueAdded by Joseph Cala on September 26, 2018 at 4:31pm — No Comments
Added by Joseph Cala on September 26, 2018 at 2:00pm — No Comments
Almost every dealership has some degree of training, from the manager telling the salesperson, “Here’s how to do a foursquare, now go get an up,” to a more structured and professional routine, perhaps from an outsourced vendor. The problem is, this training can be inconsistent. Or, due to high turnover, the managers simply give up.
And, far too often that…
ContinueAdded by John Wingle on September 6, 2018 at 10:14am — No Comments
Many dealerships subscribe to some type of call tracking service that records incoming phone calls, however, many sales managers neglect to listen to the calls on a regular basis. Typically, it’s not until the end of the month when they’re trying to squeeze out those last few units for the month, that the call tracking service comes to mind. They listen to calls and then,…
ContinueAdded by Andy Church on August 31, 2018 at 10:18am — No Comments
Department Managers have an enormous impact on your Dealerships Profitability. That impact can either be positive, or negative. The choice is really up to you. We would never let the coach on the field without a playbook and a strategy, yet as an industry we let our managers “play” every day without the skills and support to manager their teams. Ask yourself “do I have a…
ContinueAdded by Andy Church on July 13, 2018 at 10:42am — No Comments
Tim James shares the importance of quality videos and tips on ways that dealers can make their videos more appealing to customers.
Added by Timmy D. James on July 12, 2018 at 11:15am — No Comments
Pick a number and live it every day, with every deal. The target could be a volume number, gross number or both. Sure, you will have other targets such as CSI or occasional targets set by the manufacturer for incentive purposes, but I’m talking about a number that simplifies your expectations and your agreement with all…
ContinueAdded by Richard Keeney on April 30, 2018 at 2:30pm — No Comments
Years ago someone shared with me that old maxim "you gotta throw some spaghetti at the wall and see if it sticks". So it seems that if one flings pasta at the wall, a fully cooked noodle will stick, one that has not finished cooking will not. Somewhere in time a little boy or girl watched grandma do this, connected this imagery to the trying new ideas and suddenly a clever new boardroom analogy was born!…
Added by Jeff Novak on April 25, 2018 at 4:30pm — No Comments
30-Second Snapshot:
It is never ok to change the tech number on a repair order. That is fraud and will result in a chargeback in a factory audit. Always make sure your tech is certified for the repair before they begin.
We recommend the following:
Added by AWN INC on April 24, 2018 at 4:36pm — No Comments
Graduating High School this Summer and Not Interested in College?
It’s ok. You’re not alone. Many others don’t want to spend the time and money to get a 4 year degree that doesn’t guarantee success in life.
For some, the automotive industry beckons and shows promise.
Dent removal, or PDR Training is one fast track to a vocational career that can…
ContinueAdded by Terrel Watkins on March 20, 2018 at 11:30pm — No Comments
Lately I’ve heard the terms omni-channel and multi-channel marketing used interchangeably. Yet there’s a distinct difference between the two terms, and several reasons why I believe omni-channel marketing is a more effective approach for auto dealers.
Years ago, we realized that not all customers can be reached by a single channel such as mail, email,…
ContinueAdded by Scot Eisenfelder on March 15, 2018 at 8:57am — No Comments
Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer activity, and that brings the risk to personal safety to a…
ContinueAdded by Chris Miller on February 28, 2018 at 9:45am — No Comments
There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of each other, each with its own revenue and volume goals, yet…
ContinueAdded by Ujj Nath on January 10, 2018 at 9:59am — No Comments
In my career, I have trained over 200 warranty administrators and zero horses. The reason for that is that I know warranty like I know my own name and I know nothing about training horses. In fact, when they put me in the old folk’s home, I will probably just sit there and repeat labor operations and everyone will think I am totally nuts. I do know that when I compare training a warranty admin, it closely resembles the training my…
ContinueAdded by AWN INC on September 26, 2017 at 12:10pm — No Comments
I have a friend who is in his early 50’s and has been enjoying the hell out of life. Whereas every day, I myself want to eat doughnuts and chicken wings, I never eat donuts and chicken wings. What I want to eat and what I end up eating are two completely different things. My friend has never felt this conflict in his life. He wants it, he eats it and then he washes it down with a six pack. To go with his bad eating habits, he also has an almost virgin gym membership that he's been paying on…
ContinueWith electronic communication as one of the major ways we communicate, it’s imperative for your team to pay close attention to what they are saying to customers and how it may be conveyed. Communication involves 3 things: words, voice inflection and body language. As such, the verbal communication of words alone only count for 7% of the message being received. The emotion behind the intent is not conveyed through electronic communication. This is why more attention is needed to…
ContinueAdded by Richard Keeney on July 6, 2017 at 10:42am — No Comments
http://www.InternetSales20Group.com Call 856-546-2440 and speak to Joe Argento or Billy Vamvakidis for details.
3 Scholarships Available For The Upcoming Internet Sales 20 Group 3- Day Training Conference In Philly July 10th - 12th …
ContinueAdded by Sean V. Bradley on June 26, 2017 at 10:30pm — 1 Comment
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