All Blog Posts Tagged 'training' (739)

Gaining customer commitment - tips for sales managers

Sales managers: help your sales staff to gain customer commitment!

When was the last time a salesperson came back from a demonstration drive and told you (the sales manager) that he or she has gained commitment from the customer, so you stacked up a 4Square presentation (or whatever it is that you use) – only to see the prospective customer walking out the door a couple of minutes later?

Do you find this happens quite a lot or even some of the…

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Added by Simon Bowkett on March 18, 2011 at 10:29am — No Comments

Digital Dealer Update: Agenda Posted!

Just a quick update for everyone!

The agenda for the 10th Digital Dealer Conference & Exposition has been posted. You can check it out by clicking here! This is a great time to start planning your sessions! What speakers do you want to see? What times and days are they speaking at?

Still cooking up some fun challenges for our…

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Added by Arnold Tijerina on March 17, 2011 at 4:00pm — No Comments

Digital Dealer Update: More speakers & a REALLY fun promotion!

Hi DealerElite members!

Some exciting news and updates about the 10th Digital Dealer Conference & Exposition!

We've added some great new speakers and confirmed a bunch more! Check out our speakers page for all the details!

We're particularly excited about adding Jimmy Vee and Travis…

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Added by Arnold Tijerina on March 11, 2011 at 1:30pm — No Comments

Just Announced! Digital Dealer Workshops to precede the 10th Digital Dealer Conference & Exposition

Hi DealerElite members!

I have some exciting news to announce. The 10th Digital Dealer® Conference & Exposition has just announced an OFFICIAL add-on to the conference.

The Digital Dealer® Workshops is an one-day intensive workshop immediately preceding the 10th Digital Dealer® Conference & Exposition to assist dealers…

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Added by Arnold Tijerina on March 10, 2011 at 9:00am — No Comments

The Man (Person) In The Mirror

Do as I say, not as I do. How many times have we been in situations just like that and walked away scratching our heads? Managers and dealers tell us that we need to increase volume, raise gross, or achieve higher CSI in one breath, and then when suggestions to do exactly that come up, they reply, "No! We've always done it this way."

As a trainer, I have the priviledge to be in a different dealership almost every week. Part of my obligation is to point out where the…

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Added by John Fuhrman on March 9, 2011 at 12:30pm — No Comments

What I love about the car business. A tale of a man that just can never have enough :)

http://www.dealeretraining.com

http://www.linkedin.com/in/stansher83

http://dealeretraining.tumblr.com/

"Like" Dealer eTraining on Facebook

Why do I…

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Added by Stan Sher on March 9, 2011 at 10:30am — 3 Comments

10th Digital Dealer Update: 3/8/2011

Hi to all DealerElite members!

Just wanted to give everyone a quick update on the 10th Digital Dealer Conference & Exposition. There's only 41 days until the conference so don't delay in registering!

We keep confirming speakers daily so make sure to keep an eye on the speakers page of our website.

Also,…

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Added by Arnold Tijerina on March 8, 2011 at 5:45pm — No Comments

A TALE OF THREE SALESPEOPLE

This is a true story told to me in 1996 BC (Before Computers) by my friend and sales trainer extraordinaire Diana Ball Cooksey. (http://www.dbcooksey.com/)

Diana was a busy working professional and single parent with little time for projects outside her day-to-day work and home responsibilities. But she needed to buy some health insurance. So she left voice messages after hours (this is the days before PCs, remember) with three agencies,…

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Added by Trace Ordiway on March 5, 2011 at 3:17pm — No Comments

Digital Dealer Webinar with Larry Bruce - Reputation Management

Hi DE members!

I wanted to let everyone know about an upcoming Digital Dealer webinar on March 17, 2011 at 12pm EST/9am PST with Larry Bruce.

10 free tools that will help you manage and monitor your online reputation

You know you need to do it. But managing your reputation online has always seemed…

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Added by Arnold Tijerina on March 3, 2011 at 6:58pm — No Comments

Today is number 56. There are 309 days left in this year.

It’s the end of February. Are you happy with the results you achieved this month? Is your year on track to be better than last year? Are you concerned or content? Lets review 3 possible answers and see which one fits you.

For you the month of February in the Service Department was Great! You hit the Goals you set for HPRO, EFL and Profit Margins! Your CSI has never been better! Overall, you could not have done any more. Congrats! And, March looks like it is going to take off as well!… Continue

Added by Leonard Buchholz on February 25, 2011 at 1:00pm — No Comments

10th Digital Dealer Registration Early Bird Scheduled to End Tomorrow

Hi to all Dealer Elite members!

I just wanted to reach out to you all and remind you that the early bird registration for the 10th Digital Dealer Conference and Exposition is scheduled to end tomorrow - February 25, 2010.

If you've never attended, this is the must go to event for your dealership. This event should be attended by Dealer Principals, General Managers, Sales Managers,…

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Added by Arnold Tijerina on February 24, 2011 at 7:11pm — No Comments

Digital Dealer Conference & Exposition - More Confirmed Speakers

Hi to all DealerElite members!

It's a great day to check out our speakers page on the official website of the 10th Digital Dealer Conference & Exposition as we've just confirmed (and posted) a whole slew of additional speakers including:

David Kain and Steve Stauning - Check out their…

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Added by Arnold Tijerina on February 23, 2011 at 5:14pm — No Comments

The Hits Keep on Coming!

Over the past few weeks I’ve been on the road pretty much non-stop. A few of the first time dealers I’ve recently trained are: Panama City Toyota, Stokes Mazda, Kia Country, Courtesy Chevrolet and Superior Chevrolet. One of the great things that has come out of our “Personality Selling Seminar” at the dealerships is they…

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Added by Rich William on February 21, 2011 at 5:40pm — No Comments

The 3 MMMs of Change

Ok. You are practicing the 3 Ws of Leadership and not getting it done.

Wanting.

Waiting.

Wishing.

Most definitely the 3 Worst strategies in Leadership when it comes to changing behavior.

If you want to make changes in behavior you need to turn your W into a M.

Measure

Monitor

Manage

The single most important element to effecting change is to Measure what it is you are trying to change. If you are… Continue

Added by Leonard Buchholz on February 9, 2011 at 11:17am — No Comments

Digital Response: Email – Call – Social Media

http://www.dealeretraining.com

http://dealeretraining.tumblr.com

I am amazed at the lack of creativity out there. I wonder if automotive professionals do not think of ideas or maybe they are being lazy. I mean we all know how that goes without saying in the business. The idea here is to figure out more effective methods of reaching prospects, internet, phone, and previous walk… Continue

Added by Stan Sher on February 2, 2011 at 2:00pm — 8 Comments

"Feel, Felt, Found" Automotive Internet Sales Objections, Expectations & Rebuttals (Video Examples)

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Added by Sean V. Bradley on February 1, 2011 at 12:40pm — No Comments

3 Strategies for Failure

There are 3 Strategies for Failure that many Service Managers and Fixed Operations Directors use (with little Success) to facilitate changes in their daily operations and the behaviors of Service Department Personnel.

Yet, these 3 Strategies are the most common response many otherwise capable Managers (and Dealer Principals) use over and over again with little to no results. This in turn leads to a downward spiral of resentment followed by anger followed by the inevitable angry… Continue

Added by Leonard Buchholz on January 20, 2011 at 10:53am — No Comments

When is Enough...Enough?

When is enough...enough? If you are in Fixed Operations, this question is surprisingly easy to answer.

NEVER!

There is never enough Gross Profit. In fact, when was the last time you and the Dealer Principal sat down in the office and he or she took out the latest financial, looked it over and then said to you "Go ahead and close the service drive and take the rest of the month off. We have enough Gross Profit!"

There is never enough Service Absorption. We live in an… Continue

Added by Leonard Buchholz on January 12, 2011 at 4:30pm — No Comments

Seminar "3 Rules For Increasing Service Absorption" Jan 5th

Still not too late to sign up. Send an email to freetraining@dealerprotraining.com for phone access and workbook.

Make 2011 the Year of Results!

Added by Leonard Buchholz on January 5, 2011 at 12:30pm — No Comments

Be A Self Developing Leader In 2011

In 2011 there won’t be a lot of time to stand around because everything is faster.

If you are waiting around waiting for someone to tell you “Hey…you…yes you…get some new skills!” then you are about to get run over like an empty paper cup on a New York city street there pal.

This is part 5 in a series on Leadership for 2011.

2011 will be exciting and challenging, no doubt about it.

Car sales are up, RV sales are up…and people are starting to recover… Continue

Added by Leonard Buchholz on December 27, 2010 at 9:45am — No Comments