Big Tom LaPointe's Blog Posts Tagged 'website chat' (5)

Why holidays make live chat a must on dealer websites

Shoppers ready to spend money, combined with manufacturers launching massive incentives and ad campaigns, make the holiday season ripe for increased website traffic. These factors also make a quality live chat service a must to capitalize on all this extra dealership website traffic. More than any other time of the year, buyers are in a rush to find the information they want and need on the products…

Continue

Added by Big Tom LaPointe on November 29, 2014 at 5:30pm — No Comments

Tips for measuring in-house chat performance

In his book, Customers for Life, Carl Sewell says to MEASURE EVERYTHING. So how do you measure how well your team is doing with live chat? For many dealers handling chat in-house, ‘measuring chat’ means tracking the number of chat conversations and…

Continue

Added by Big Tom LaPointe on August 13, 2014 at 7:30am — No Comments

Does it REALLY matter if dealer chat vendors are “car people”?

I could just say 'yes' and make this the shortest blog post ever, but here is why it matters…not that you want the gang from the Used Cars movie in this photo helping you with your business, but having 'car people' involved makes a HUGE difference.

As a dealer, when you look at your DMS, your photo and/or inventory service, and even your website, are they handled by companies that are either well…

Continue

Added by Big Tom LaPointe on October 8, 2013 at 12:30pm — No Comments

How many leads and deals are OK to skip? Why 24/7 live chat makes perfect (dollars and) sense

Some say that a dealer doesn’t need overnight chat operators because some research shows that only 10 percent of dealership web traffic occurs between midnight and 8 am. They estimated that with a 3 percent chat rate that would extrapolate to only 15 chats per month with 5,000 visitors. Here’s why even if those figures are accurate,…

Continue

Added by Big Tom LaPointe on June 18, 2013 at 2:30pm — No Comments

CarChat24 PRESENTED WITH DRIVINGSALES DEALER SATISFACTION AWARD

CarChat24 receives a "Top Rated" Award for Dealer Satisfaction in Chat Products Category

PALM HARBOR, Fla. Feb. 11, 2013 –…

Continue

Added by Big Tom LaPointe on March 5, 2013 at 1:00pm — No Comments

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service