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Jim Leman's Blog (4)

Dealerships Vulnerable to Hack Attacks

by Jim Leman, Dec. 31, 2014 - Wards Dealer Business

Malware can steal customer social security numbers from finance and insurance department computers.

With malware known as Keylogger placed into a finance and insurance computer by a hacker, a cyberthief may capture every social security…

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Added by Jim Leman on January 5, 2015 at 12:02pm — 3 Comments

Background Checks Leave Much to Be Desired

In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.

Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.

Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior…

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Added by Jim Leman on December 15, 2014 at 5:36pm — No Comments

Automotive Compliance Consultants to Help Auto Dealers Avoid Pitfalls to Secure F&I Compliance via DealersEdge Webinar

CRYSTAL LAKE, IL, Oct. 15, 2013 – Automotive Compliance Consultants said today that given the era’s new focus on F&I practices, its DealersEdge webinar Oct. 24 is designed to provide auto dealers with tips for ensuring compliant F&I…

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Added by Jim Leman on October 15, 2013 at 10:49am — No Comments

How Clean are Your Warranty Processes?

For sure, no dealership manages and maintains its warranty claims process as cleanly and thoroughly as they should, but given the nature of the job, probably the best they can.

 

Still, because processing warranties correctly requires diligence to warranty claim integrity by so many people in fixed operations, the devil can too easily hide in the details. When this particular devil’s left unchecked, the result can be costly to the dealership.

 

According to a new…

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Added by Jim Leman on June 11, 2012 at 3:22pm — No Comments

Blog Posts

What Your Female Customers Are Looking For In Your Service Drive

Posted by Anne Fleming on June 30, 2015 at 12:00am 0 Comments

Optimizing your service engagement with women is the key to client retention. I had the pleasure to be on ServiceDriveToday of …

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Median Media Adds Flick Fusion Videos to its Multimedia Suite of Solutions for Auto Dealers

Posted by Brian Cox on June 29, 2015 at 10:12am 0 Comments

Urbandale, IA--June 29th, 2015--Flick Fusion Video Marketing (www.flickfusion.com) announced today that Median Media, a provider of multimedia marketing solutions to small and medium sized…

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Customer Satisfaction evolves, a must read. You're already rich but being the best was always your first goal.

Posted by Jeff Nabel on June 28, 2015 at 3:13pm 0 Comments

C.S.I. of course is our strongest marketing message we can…

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Is it Time to Break the Mold?

Posted by Paul Potratz on June 26, 2015 at 2:00pm 0 Comments

Change isn't easy; but what I'm about to share with you is worth the challenge.

Breaking routines isn't easy but change yields long term results. On this week's…

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Is It 9am?

Posted by Dave Benson on June 26, 2015 at 2:00pm 0 Comments

I’m currently sitting at my desk after making bucket loads of calls, emails and SMS’s from 9am - 2pm today… 

 

And honestly, there’s not a lot to show from it, well at…

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