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Jim Leman's Blog (4)

Dealerships Vulnerable to Hack Attacks

by Jim Leman, Dec. 31, 2014 - Wards Dealer Business

Malware can steal customer social security numbers from finance and insurance department computers.

With malware known as Keylogger placed into a finance and insurance computer by a hacker, a cyberthief may capture every social security…

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Added by Jim Leman on January 5, 2015 at 12:02pm — 3 Comments

Background Checks Leave Much to Be Desired

In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.

Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.

Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior…

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Added by Jim Leman on December 15, 2014 at 5:36pm — No Comments

Automotive Compliance Consultants to Help Auto Dealers Avoid Pitfalls to Secure F&I Compliance via DealersEdge Webinar

CRYSTAL LAKE, IL, Oct. 15, 2013 – Automotive Compliance Consultants said today that given the era’s new focus on F&I practices, its DealersEdge webinar Oct. 24 is designed to provide auto dealers with tips for ensuring compliant F&I…

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Added by Jim Leman on October 15, 2013 at 10:49am — No Comments

How Clean are Your Warranty Processes?

For sure, no dealership manages and maintains its warranty claims process as cleanly and thoroughly as they should, but given the nature of the job, probably the best they can.

 

Still, because processing warranties correctly requires diligence to warranty claim integrity by so many people in fixed operations, the devil can too easily hide in the details. When this particular devil’s left unchecked, the result can be costly to the dealership.

 

According to a new…

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Added by Jim Leman on June 11, 2012 at 3:22pm — No Comments

Blog Posts

Is Your Dealership Losing Google's Trust?

Posted by Robert Monson on May 28, 2015 at 11:16am 0 Comments

Over the last month, there has been a lot of noise about the lack of transparency between some SEM companies and their automotive clients.

Showroom Logic founder Patrick Bennett provides an insightful look at why it's critical for a dealer…

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6 Dealership Email Fails and How to Prevent Them [Free eBook!]

Posted by Rebecca Kon on May 28, 2015 at 10:11am 0 Comments

Follow-up emails are so crucial to a dealership’s marketing and communication strategy, but valuable and helpful content is recently taking a backseat to speed and convenience.

Over the past few months, we’ve reviewed…

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Service Dilemmas: What Would You Do?

Posted by Richard Holland on May 28, 2015 at 9:23am 0 Comments

Every dealership has seen this customer—the one who demands to be…

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Customer Experience Sole Purpose - "CPR The Heart Of Loyalty"

Posted by Tom Loyalty Coach Wiegand on May 27, 2015 at 6:35pm 0 Comments

There is genius in simplicity!  So why do we…

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