Lots of folks suit up to look the part. Unless the general manager of your dealership looks the part and plays that role hard, though, with passion and an enduring commitment to excellence, your dealership will not be great.
GMs fill big shoes. They cover a lot of acreage in their…Continue
Added by Jim Leman on June 16, 2017 at 3:35pm — No Comments
By Ryan Williams, President, Fidelis PPM
When a business fails, failure is rarely sudden. A post-mortem will usually uncover when and where the first rust of failure set in.Continue
Added by Jim Leman on May 16, 2017 at 11:18am — No Comments
PALO ALTO, CA, January 19, 2017 – Rapid Recon, the undisputed leader in Time-to-Market Workflow™ software and reconditioning center transformation, will reveal its powerful reconditioning management tool, Group Reporting, at NADA ’17 in New Orleans next week. …Continue
Added by Jim Leman on January 19, 2017 at 11:23am — No Comments
by Jim Leman, Dec. 31, 2014 - Wards Dealer Business
Malware can steal customer social security numbers from finance and insurance department computers.
With malware known as Keylogger placed into a finance and insurance computer by a hacker, a cyberthief may capture every social security…Continue
In ban the box states, an employer can no longer ask a job application about his or her prior (or presumed ongoing) criminal history.
Without the ability now to ask about criminal history, the applicant you hire might be a big risk, to you, your employees and your customers.
Today, the U.S. Equal Employment Opportunity Commission (EEOC), and many states, and even municipal governments view the use of background checks as an unfair hurdle to those with prior…Continue
Added by Jim Leman on December 15, 2014 at 5:36pm — No Comments
CRYSTAL LAKE, IL, Oct. 15, 2013 – Automotive Compliance Consultants said today that given the era’s new focus on F&I practices, its DealersEdge webinar Oct. 24 is designed to provide auto dealers with tips for ensuring compliant F&I…Continue
Added by Jim Leman on October 15, 2013 at 10:49am — No Comments
For sure, no dealership manages and maintains its warranty claims process as cleanly and thoroughly as they should, but given the nature of the job, probably the best they can.
Still, because processing warranties correctly requires diligence to warranty claim integrity by so many people in fixed operations, the devil can too easily hide in the details. When this particular devil’s left unchecked, the result can be costly to the dealership.
According to a new…Continue
Added by Jim Leman on June 11, 2012 at 3:22pm — No Comments