Ujj Nath's Blog (40)

The Golden Rule for Change and Improvement

The automotive industry as we know it is undergoing a transition. From electric cars, to ride sharing, to autonomous cars, the landscape is rapidly changing. With consumers demanding convenience, and technology that radically changes the customer experience, we should brace for a decade of disruptive…

Continue

Added by Ujj Nath on February 20, 2018 at 10:10am — No Comments

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies…

Continue

Added by Ujj Nath on February 13, 2018 at 9:02am — No Comments

Why Are We Using Smoke Signals to Communicate with Customers?

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone…

Continue

Added by Ujj Nath on February 6, 2018 at 10:00am — No Comments

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

Continue

Added by Ujj Nath on January 30, 2018 at 9:12am — No Comments

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult.

 

Why?

 

Well, according to an article on CMSWire, we are doing it…

Continue

Added by Ujj Nath on January 24, 2018 at 10:19am — No Comments

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience. The Internet has opened access to instant information and new technology continuously enables consumers to accomplish goals faster, access information more easily and organize their lives -- all without…

Continue

Added by Ujj Nath on January 17, 2018 at 9:30am — No Comments

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of…

Continue

Added by Ujj Nath on January 10, 2018 at 9:59am — No Comments

Do You Want E-Contracting or Not? Decide Already!

Much progress has been made…

Continue

Added by Ujj Nath on January 2, 2018 at 9:48am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service. While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop communicating with them…

Continue

Added by Ujj Nath on December 21, 2017 at 9:23am — No Comments

Don’t Mess with the Center of the Universe

For some people, it’s family. For others, it’s pets. Others will maintain it’s their career, and some will point to their favorite pastime. Regardless of what anyone chooses, there is a common denominator used to keep up with their passion -- one that has become the center of the Universe for many people --…

Continue

Added by Ujj Nath on December 12, 2017 at 9:19am — No Comments

Poor Communication is Killing your CSI

Are your employees communicating well at your dealership? At most of the dealerships I have visited they are not!…

Continue

Added by Ujj Nath on November 28, 2017 at 9:54am — No Comments

Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year. And, with larger high-volume dealerships, this amount can be…

Continue

Added by Ujj Nath on November 13, 2017 at 9:37am — No Comments

Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!

The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be big: service departments that could be…

Continue

Added by Ujj Nath on October 2, 2017 at 10:14am — No Comments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no…

Continue

Added by Ujj Nath on September 6, 2017 at 9:30am — No Comments

Rest in Peace Multi-Point Inspections!

Since multi-point inspections became standard, dealers have followed the same old processes. A customer comes into the service drive; the service advisor checks…

Continue

Added by Ujj Nath on August 29, 2017 at 10:00am — No Comments

Are you Killing Customers Softly with the Same Old Song?

In a recent…

Continue

Added by Ujj Nath on August 7, 2017 at 9:53am — No Comments

To Grow Big Try Thinking Small

Every business wants to be the market leader and have success. Yet to do so, many have the mindset that it is necessary to spend more money. “Buy a Super Bowl ad,” they say. “Spend hundreds of thousands on TV and radio.”…

Continue

Added by Ujj Nath on July 25, 2017 at 10:09am — No Comments

The Princess and the Frog: Does Size Matter?

I’m sure that you’ve all heard the tale of the princess and the frog. In the beginning, the princess despises the frog and doesn’t want to interact with it – especially not to kiss it – but through personal interaction and a little time, the frog wins her over, gets that kiss and transforms into the prince he actually…

Continue

Added by Ujj Nath on July 12, 2017 at 9:40am — No Comments

The Future of Business Is Tra-Digital

As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of…

Continue

Added by Ujj Nath on June 26, 2017 at 9:50am — No Comments

The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though…

Continue

Added by Ujj Nath on June 19, 2017 at 9:30am — No Comments

About

DealerELITE created this Ning Network.

Blog Posts

The Future of Artificial Intelligence in Education

Posted by Lori Wade on February 22, 2018 at 11:30am 0 Comments

The rapid development of technology these days is indeed impressive - stunning even. Our future is shaped by the things invented now, from robots to artificial intelligence (AI). The question is whether we are…

Continue

How Can Cause and Effect Analysis Help You Solve Business Problems

Posted by Lori Wade on February 22, 2018 at 10:42am 0 Comments

What causes your problem?

This is the step where you need to make use of your knowledge, creativity, and critical thinking. Perhaps, you will generate a lot of causes that can be attributed to…

Continue

SpringboardAuto Expands Corporate Headquarters to Accommodate Growth

Posted by Crystal Hartwell on February 22, 2018 at 10:36am 0 Comments

Innovative automotive fintech company moves to new 12,000 sq. ft. offices in Irvine’s Discovery Business Center; employee base set to double in 2018 as number of funded loans triples year over year

IRVINE, CALIF.…

Continue

February Auto Lease Prices Drop on Luxury Vehicles, Increase on Non-Luxury Brands

Posted by John Sternal on February 22, 2018 at 9:49am 0 Comments

Several Luxury Brands Offer Discounts to New Leases While Non-Luxury Brands Retain or Increase Monthly Payments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports…

Continue

de sponsor

Get Newsletter

dE Sponsor

© 2018   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service