Ujj Nath's Blog – January 2018 Archive (5)

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

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Added by Ujj Nath on January 30, 2018 at 9:12am — No Comments

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult.

 

Why?

 

Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean…

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Added by Ujj Nath on January 24, 2018 at 10:19am — No Comments

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience. The Internet has opened access to instant information and new technology continuously enables consumers to accomplish goals faster, access information more easily and organize their lives -- all without the help of a single live person.…

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Added by Ujj Nath on January 17, 2018 at 9:30am — No Comments

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of each other, each with its own revenue and volume goals, yet…

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Added by Ujj Nath on January 10, 2018 at 9:59am — No Comments

Do You Want E-Contracting or Not? Decide Already!

Much progress has been made i…

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Added by Ujj Nath on January 2, 2018 at 9:48am — No Comments

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