Garry House's Blog – June 2012 Archive (3)

Did You Ever Look at Your Service Gross Potential THIS Way? From the NCM Institute Blog

When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class why they thought we spend so much time talking about the service department. He would explain that it’s because, at a 75% gross profit margin on labor sales, the service department offers, by far, the greatest incentive to increase sales. "So why bother?" Steve would ask. "Because it’s only75…

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Added by Garry House on June 28, 2012 at 5:30pm — 4 Comments

From the NCM Institute Blog: Do You Have a World Class Used Vehicle Operation?

We recently completed a regional NCMi® training workshop in Washington, D.C. titled, “How to Make the Phone Ring and the Door Swing in YOUR Used Vehicle Department.” One of the class exercises was for the attendees to complete a checklist to determine if they operated a “World Class” used vehicle department. Following are the questions that resulted in the most productive discussions: 

  • Is the Daily Trade-Walk discipline being diligently followed?

  • Is the…

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Added by Garry House on June 27, 2012 at 8:45am — No Comments

Managing Controllable Profitability in Your Automotive Dealership :From the NCM Institute Blog

The NCMi faculty members and the NCM Retail Operations field consultants have learned that managers who effectively manage the elements of “controllable profitability” within their respective operating departments normally produce a significant departmental net profit. This, of course, assumes that the majority of dealership expenses (limited-control and fixed) are fairly distributed to each operating department.

Many managers, however, lack the proper focus on controllable…

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Added by Garry House on June 27, 2012 at 8:30am — No Comments

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