Jim Kristoff's Blog (71)

Are you ready for a BDC that does it ALL?? (Part 2 of 2)

 

In the first part of this article, we talked about the concept of an all encompassing BDC to handle all of the Departments in your dealership.

 

The real question is…does your BDC actually DEVELOP BUSINESS??

 

Does your BDC assist and compliment each of your departments in the store?

 

Does your BDC help capture…

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Added by Jim Kristoff on August 22, 2011 at 4:40am — 8 Comments

Are you ready for a BDC that does it ALL?? (Part 1of 2)

 

Does your BDC actually retain and develop business??

 

Are you ready for a BDC that does it ALL??

 

A BDC that actually Retains and Develops business for the store?

 

Are you ready for a BDC that goes well beyond simply handling incoming sales phone calls and sales internet…

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Added by Jim Kristoff on August 18, 2011 at 8:47am — 9 Comments

Retain them....or lose them....

Let’s review some Customer Retention….facts…

 

These statistics are directly from NADA, the National Automobile Dealers Association…

 

Ninety percent… and I repeat…

 

Ninety percent of a dealership’s advertising budget… is spent attempting to acquire a NEW or Pre-Owned vehicle customer.

 

While the remaining…

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Added by Jim Kristoff on August 17, 2011 at 8:19am — 11 Comments

How low will you go?? - Minimum acceptable standards

Does your organization have minimum acceptable standards…for your salespeople and Managers??

 

Standards… that are the very least amount that is acceptable…and still retain your job?

 

Now…every good organization has goals and aspirations…

 

And every good organization… has the statistics on what the benchmark numbers are and…

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Added by Jim Kristoff on August 16, 2011 at 8:12am — 16 Comments

Goal setting for Automotive Salespeople

Goal setting for Automotive Salespeople

 

 

All too often in the Automotive world, we let our salespeople fend for themselves every month. There are not enough dealerships,…

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Added by Jim Kristoff on August 15, 2011 at 7:53am — 17 Comments

Building Value!!

Does your Company have a selling plan for “Building Value”??

 

Your customers have come a long way.  Customers are more knowledgeable, proactive, and price conscious. They regularly scour the Internet for low prices and have come to expect much more for each dollar they spend.

 

So what is YOUR Company doing to sell…

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Added by Jim Kristoff on August 12, 2011 at 10:15am — 4 Comments

FAVORITE QUOTES

FAVORITE QUOTES

 

Once we rid ourselves of traditional thinking

we can get on with creating the future. 

James Bertrand

 

One of the nice things about problems is that a good many of them do not exist except in our imaginations. 

Steve…

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Added by Jim Kristoff on August 11, 2011 at 7:21am — No Comments

Simple word tracks for success (Part 2): “Compared with?”

"Compared with"

 

The simple word track, “Compared with” will help any Team Member overcome the Clients “too high” price objection.

 

In most scenarios, when your Team Member presents the initial pricing figures to your…

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Added by Jim Kristoff on August 10, 2011 at 11:06am — 4 Comments

Simple word tracks for success (Part 1): “Tell me more”

"TELL ME MORE"

The simple word track, “Tell me more” is one of the most powerful yet simple word tracks you can give to your team! This simple word track both builds rapport with the client AND defines exactly what the customer’s statement or…

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Added by Jim Kristoff on August 9, 2011 at 10:00am — 4 Comments

How to Stretch your people!



Our never ending quest…as leaders…is to stretch people farther… than they think they can go…

 

To take an individual…or a team…and stretch them all the way out… till they feel they are at the edge of the cliff…

 

And just as they are about to fall off…extend our hand…tell them how important they are…

 

tell them that you…

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Added by Jim Kristoff on August 8, 2011 at 8:53am — 1 Comment

Who is facilitating your Coaching?

Who is facilitating your Coaching?

 

There are literally thousands of coaches out there…with their own slant or insight… on what is the correct way of doing things…

 

My question is this…

 

Does their coaching align exactly with what your core values and culture are all…

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Added by Jim Kristoff on August 4, 2011 at 8:43am — 10 Comments

Do you know what motivates every individual??

 

As a leader…do you know what motivates every individual in your organization??

 

Do you know why each individual comes to work each day…and earns a living working with you??

 

What are the driving forces behind each individual…that makes them get up every morning…fight the traffic…and come to work for your organization??

 

I can tell you…if you don’t take the time to see what motivates every individual in your organization…you will not…

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Added by Jim Kristoff on August 2, 2011 at 8:38am — 9 Comments

How do you Develop Leaders?

 

How do you develop leaders in your business??

 

First of all, I think it is important to get EVERYONE to understand….that they are ALL leaders.

 

This is a tough concept for some people. Maybe they feel like the average employee out there, just doing what they are told and moving forward in life…..

 

But the fact…

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Added by Jim Kristoff on August 1, 2011 at 8:20am — 7 Comments

“It’s a scary world out there!”

 

 

In the movie classic, “The Wizard of Oz”, the character Dorothy, upon seeing the impending storm yells out…..”Auntie Em, Auntie Em…it’s a twister…it’s a twister!”

 

This is how most Automotive Dealers and General Managers feel about social media marketing. The social media storm is coming on fast, and spinning in directions that no one can predict where the future will go!

 

I have personally been in the retail automotive industry for 30 years,…

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Added by Jim Kristoff on July 28, 2011 at 2:03pm — 6 Comments

STRENGTHS

Sometimes your biggest weakness can become your biggest strength.

 Take, for example, the story of one 10-year-old boy who decided to study judo despite the fact that he had lost his left arm in a devastating car accident. …

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Added by Jim Kristoff on July 28, 2011 at 7:40am — 12 Comments

Great Leaders know it is ALL about the people!!!

 

Great leaders understand more than anything that it is ALL about the people…..

 

The people… are the driving force of any organization…..

 

Don’t believe it???

 

Go ahead and hire some bad ones and let me know how that works…

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Added by Jim Kristoff on July 27, 2011 at 8:17am — 18 Comments

A Leaders Responsibilities

 

What does it take to lead in today’s world??



 

What are the ingredients that go into making a good leader??

 

Good question.

 

First of all, you need to understand the responsibilities…

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Added by Jim Kristoff on July 26, 2011 at 7:48am — 5 Comments

The Pain of Discipline or the Pain of Regret

 

There are two pains you will feel in your life…

 

The pain of discipline

 

Or the pain of regret

 

 

The pain of discipline…requires us…to do all…

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Added by Jim Kristoff on July 25, 2011 at 7:11am — No Comments

Risks............

TO LAUGH IS TO RISK APPEARING THE FOOL

 

TO WEEP IS TO RISK APPEARING SENTIMENTAL…

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Added by Jim Kristoff on July 21, 2011 at 2:30pm — 9 Comments

What is Accountability?

 

Just what is accountability???

 

The dictionary defines accountability as……

 

“The state of being accountable, liable or answerable”

 

HMMM…….Liable??

 

Sounds like someone is going to get in trouble……doesn’t it??

How about this definition of Accountability??????...........

 …

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Added by Jim Kristoff on July 21, 2011 at 8:21am — 5 Comments

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