Jeff Cowan's Blog (41)

Have a Baby Video Blog Post

"Watch my #HUMPDAY VIDEO "Have a baby" #SERVICE #ADVISOR #SALES #TRAINING #AUTOMOTIVE #CARS - click here to watch video:http://ow.ly/VDzhK"

Added by Jeff Cowan on December 14, 2015 at 2:53pm — No Comments

Steps for Creating a Sales Culture in Your Service Department

“We want to create a sales team and sales culture in our Service Department but don’t know where to start.”

A great question that actually has a fairly easy answer and solution.  Below I will outline the steps to make this happen, but before I do, here are three simple…


Added by Jeff Cowan on November 20, 2015 at 1:22pm — 1 Comment

Make the Right Training Decision

Let’s face it. Training on any level can be an intimidating and daunting task. Questions like when to train, how often, and who should be involved come up.  What type of training and who should teach and provide it also adds to the confusion.  Most of the time, I feel that these questions become so overwhelming to both business owners and mangers, that the easiest decision  to be made is the one that is made most, and that decision is to do nothing. To do nothing is to put yourself and your…


Added by Jeff Cowan on October 8, 2015 at 2:49pm — No Comments

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

We've booked our Spring 2-Day Workshop dates and locations!

Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.

Give us a call to book your team…


Added by Jeff Cowan on January 7, 2015 at 1:06pm — No Comments


Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…


Added by Jeff Cowan on January 4, 2015 at 1:30am — No Comments

Coming to Best Training Day Ever 2015?

Pro Talk Proudly Announces Inclusion of Internationally-renowned Expert Sales Trainer, Jeff Cowan in the “Best Training Day Ever” 2015


EasyCare, major sponsor for the event to be held at The Masonic in San Francisco, California this coming January 22nd, slates Jeff as opening speaker for the 1 day event which also features 5 other presenters also credited as automotive industry's leading performance…


Added by Jeff Cowan on December 15, 2014 at 2:23pm — No Comments

Six Tips to Having Your Best Service Year Ever

Six Tips to Having Your Best Service Year Ever…


Added by Jeff Cowan on December 2, 2014 at 4:00pm — No Comments

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help.  His daughter, who had graduated college the year before, was having trouble finding a job.  He knew I’m in the automotive industry and wanted to know if there might be an opportunity for his daughter. Knowing Tammy, I was thrilled to think that this bright young woman would have an interest in an industry that I love so much. 


Although her college had been paid for, Tammy, not one to be idle, worked…


Added by Jeff Cowan on November 12, 2014 at 10:00am — 4 Comments

The Effects of Being Negative Around Customers

Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.

Added by Jeff Cowan on August 15, 2014 at 6:40pm — No Comments

Uncle Carl's Easy Tip For Success

Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."

Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…


Added by Jeff Cowan on August 13, 2014 at 12:27pm — No Comments

Cell Phones, Brain Tumors and Rudeness

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two sides split; one saying they have proof that they do, while the other says they have proof that they don’t. Personally, I can tell you I do not know who is right or wrong in this case.  But one thing I do know is that cell phones do cause severe cases of rudeness.

I cannot believe how many people will stop in the middle of a sale, presentation, meeting…


Added by Jeff Cowan on August 11, 2014 at 12:57pm — No Comments

Will You Be Watching Fireworks or Making Your Own This 4th of July?

Happy Fourth of July!

I love the 4th of July and everything it stands for. It is the pinnacle of summer. It’s family, it's friends, and it's fun.

From the celebration of the very first one, our forefathers new the 4th of July would be a date that would be celebrated indefinitely. As a matter of fact, John Adams, in a letter to his wife Abigail, said this about the 4th of July, once the declaration of independence was signed and passed by the continental congress. "I am…


Added by Jeff Cowan on July 2, 2014 at 2:30pm — No Comments

Lates Press Release: " Believe In It" Presentation Just Released

Stephanie Holdahl Announces 

Release of Best Training Day Ever Presentation "Believe in It"


Rancho Santa Margarita, Calif., Feb. 28 -- The highly acclaimed "Believe In It, Live!" presentation has been released on DVD, General Manager Stephanie Holdahl of Jeff Cowan’s Pro Talk announced yesterday.

The program was originally filmed on January 24th, 2014 at the Best…


Added by Jeff Cowan on March 4, 2014 at 4:37pm — No Comments

Jeff Cowan's ProTalk

Receive weekly training messages and more from Jeff Cowan's PRO TALK! Sign Up for Access Today, Click Here: http://bit.ly/17mV6B9

Added by Jeff Cowan on December 3, 2013 at 12:40pm — No Comments

FREE webinar - Register Now

Due to the Huge Success of Tuesday's Webinar, we are pleased to announce an ENCORE Webinar Presentation of "5 Steps to Ensure You Are a TOP Manager" Hosted LIVE by Jeff Cowan! Register Today for this Free Training Opportunity on Thursday, December 12th at 8:00 am Pacific Standard Time | 11:00 am Eastern Time. Seats are Limited. Register Here: https://www4.gotomeeting.com/register/350828351

Added by Jeff Cowan on November 21, 2013 at 12:00pm — No Comments

Free Webinar Tomorrow Nov. 19th

"5 Steps to Ensure You are a Top Manager"

During Jeff’s constant travel and recent research, he has noticed that the top managers across the country always have 5 things in common. In this free 30 minute webinar, Jeff will not only reveal these 5 things, but will show you how to use them so that you too can join this exclusive “Top Manager’s Club”.

Tomorow! Nov. 19, 8:00 AM - 8:30 AM PST



Added by Jeff Cowan on November 18, 2013 at 7:22pm — No Comments

Pro Talk Sales Tips Video - My Mailbox Didn't Get the Memo

What can you learn from your mailbox these days?  Which memo did your mailbox get?  http://automotiveservicetraining.com/advisor-sales-training-videos/

Added by Jeff Cowan on November 14, 2013 at 11:17pm — No Comments

Are you killing your career?

Contrary to popular belief, going to a training class will not kill you. Not going may kill your career though. 

By Jeff Cowan, The Creator of the Modern Walk-Around and Selling Processes for Service Drives.


Added by Jeff Cowan on November 12, 2013 at 11:33pm — No Comments

Last Chance to Register! How Service Advisors KILL Customer Retention

Upcoming Webinar

 Only 1 Hour Left to Register for Jeff Cowan's Webinar!

"How Service Advisors KILL Customer Retention"…


Added by Jeff Cowan on August 27, 2013 at 7:30am — No Comments

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Sorry, We Do Appointments Now!

Posted by Gary Marcotte on February 11, 2016 at 1:39pm 1 Comment

Yesterday, my 80 year old mother, took her SUV to the local dealer for an oil change.  Even though it is a lease, she likes to treat it like she would if she owned it and have the oil changed every 3000 miles or so. …


The Mobile Tipping Point

Posted by David Metter on February 11, 2016 at 12:50pm 0 Comments

Seven Mistakes Employees Make That Could Cost You Millions

Posted by Erik S. Nachbahr on February 11, 2016 at 11:47am 1 Comment

Recently an auto dealership experienced an all-too-common security breach. An employee in the accounting department received an email from someone who he thought was the dealer asking him to initiate a $30,000 transfer from the dealership's bank…


Gorillas, Balloons and Wavy Tube Men. Oh My!

Posted by Paul Moran on February 11, 2016 at 6:00am 1 Comment

Our industry does a lot with gimmicks. You’d be hard…


Selling the difference

Posted by Rob Gehring on February 10, 2016 at 2:58pm 1 Comment

Walmart sells a bag of M&M peanuts for $.50. If you’re at a service station the price of that same packet of peanuts jumps to one dollar. If you’re at…


BREAKING NEWS: 2016 U.S. Women’s Car Dealership Report | Insights from Progressive Dealers

Posted by Anne Fleming on February 10, 2016 at 1:30pm 0 Comments

This week, hot-off-the press, we’ve got the 2016 U.S. Women’s Car Dealership Report, showing how progressive car dealerships make a difference in the experiences of women and families. This national report shows what is important…



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