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Jeff Cowan's Blog (51)

How to Create a Bold Automotive Service Department and Increase Sales

Great Tips for Service Departments, Service Advisors, and Service Managers

So you have been in business for a while and you’ve built a name. It’s a name that draws customers in to your service department like bees to honey. The problem is, your…

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Added by Jeff Cowan on November 14, 2016 at 1:08pm — No Comments

Best tips for finding, hiring, training, and people who do not suck.

Best Tips for Hiring People

Ever wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this…

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Added by Jeff Cowan on September 12, 2016 at 5:30pm — No Comments

How to Prepare Your Dealership for the Coming Recession

Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…

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Added by Jeff Cowan on August 24, 2016 at 2:35pm — 2 Comments

A Recession is Coming

A recession is coming, learn how dealerships will survive the bad economy.

I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a…

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Added by Jeff Cowan on August 23, 2016 at 3:14pm — 1 Comment

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed…

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Added by Jeff Cowan on July 11, 2016 at 7:45pm — 1 Comment

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My Workshops

Dear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are…

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Added by Jeff Cowan on June 29, 2016 at 4:21pm — No Comments

Top 15 Service Advisor Myths

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved…

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Added by Jeff Cowan on May 24, 2016 at 3:28pm — 2 Comments

The Best Way to Increase Sales

Start Selling Everyday Like it’s the Last Day of the Month

In the average retail establishment roughly 80% of monthly sales are made in the last two weeks of each month.  Just over 60% of those sales are made in the last 7 days of the…

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Added by Jeff Cowan on May 2, 2016 at 1:39pm — No Comments

5 Tips to Increase Express Auto Service Sales

DEALERSHIP SERVICE DEPARTMENTS: MAKE A GOOD FIRST IMPRESSION

As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.  As a result, a very important decision is looming for auto dealers.  Many of the customers that are…

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Added by Jeff Cowan on April 25, 2016 at 1:40pm — No Comments

Best Fixed Operations Year Ever!

Stop Waiting, Help is not coming!

Are you having your best Fixed Operations year ever or at least one of your best years?  You should be. Think about it.  If people are not buying new cars then they are keeping the ones that they have, putting…

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Added by Jeff Cowan on March 22, 2016 at 12:24pm — 2 Comments

Have a Baby Video Blog Post

"Watch my #HUMPDAY VIDEO "Have a baby" #SERVICE #ADVISOR #SALES #TRAINING #AUTOMOTIVE #CARS - click here to watch video:http://ow.ly/VDzhK"

Added by Jeff Cowan on December 14, 2015 at 2:53pm — No Comments

Steps for Creating a Sales Culture in Your Service Department

“We want to create a sales team and sales culture in our Service Department but don’t know where to start.”

A great question that actually has a fairly easy answer and solution.  Below I will outline the steps to make this happen, but before I do, here are three simple…

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Added by Jeff Cowan on November 20, 2015 at 1:22pm — 1 Comment

Make the Right Training Decision

Let’s face it. Training on any level can be an intimidating and daunting task. Questions like when to train, how often, and who should be involved come up.  What type of training and who should teach and provide it also adds to the confusion.  Most of the time, I feel that these questions become so overwhelming to both business owners and mangers, that the easiest decision  to be made is the one that is made most, and that decision is to do nothing. To do nothing is to put yourself and your…

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Added by Jeff Cowan on October 8, 2015 at 2:49pm — No Comments

6 Step Road to Service Department Success 2-Day Spring Workshops are Open for Registration

We've booked our Spring 2-Day Workshop dates and locations!

Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.

Give us a call to book your team…

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Added by Jeff Cowan on January 7, 2015 at 1:06pm — No Comments

THE MYTHS OF WRITING SERVICE Part 1

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…

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Added by Jeff Cowan on January 4, 2015 at 1:30am — No Comments

Coming to Best Training Day Ever 2015?

Pro Talk Proudly Announces Inclusion of Internationally-renowned Expert Sales Trainer, Jeff Cowan in the “Best Training Day Ever” 2015

 

EasyCare, major sponsor for the event to be held at The Masonic in San Francisco, California this coming January 22nd, slates Jeff as opening speaker for the 1 day event which also features 5 other presenters also credited as automotive industry's leading performance…

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Added by Jeff Cowan on December 15, 2014 at 2:23pm — No Comments

Six Tips to Having Your Best Service Year Ever

Six Tips to Having Your Best Service Year Ever…

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Added by Jeff Cowan on December 2, 2014 at 4:00pm — No Comments

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help.  His daughter, who had graduated college the year before, was having trouble finding a job.  He knew I’m in the automotive industry and wanted to know if there might be an opportunity for his daughter. Knowing Tammy, I was thrilled to think that this bright young woman would have an interest in an industry that I love so much. 

 

Although her college had been paid for, Tammy, not one to be idle, worked…

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Added by Jeff Cowan on November 12, 2014 at 10:00am — 4 Comments

The Effects of Being Negative Around Customers

Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.

Added by Jeff Cowan on August 15, 2014 at 6:40pm — No Comments

Uncle Carl's Easy Tip For Success

Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."

Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…

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Added by Jeff Cowan on August 13, 2014 at 12:27pm — No Comments

Blog Posts

Filing a Car Crash Claim

Posted by Simon Hopes on December 6, 2016 at 1:13am 0 Comments

When you find yourself caught up in a crash on the road, it can be a frustrating situation. If you are lucky, your car may be only slightly damaged, and you may have superficial injuries, such as a few cuts and bruises. If you are not so lucky,…

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Car Repair Shops Offer a Wide Selection of Services

Posted by Simon Hopes on December 6, 2016 at 1:06am 0 Comments

Finding a company that can expertly take care of your vehicle is invaluable, especially if you have recently been in a wreck and your car is damaged or not working properly. From body repairs to work under the hood, today’s automotive shops offer…

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Excellent Tips for Identifying Unofficial Driving Test Booking Website

Posted by Joshua Travolta on December 6, 2016 at 1:03am 0 Comments

Learning to drive a car or any other vehicle is quite…

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Innovate to Dominate the Market

Posted by Joseph Little on December 5, 2016 at 12:34pm 0 Comments

 

Dealerships that are winning in today’s marketplace have one thing in common.  They embrace innovation with…

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Car Accident Attorneys – Your Best Friends After an Accident

Posted by Terrel Watkins on December 5, 2016 at 9:30am 0 Comments

In the unfortunate event of a car accident, there are three types of people whose support becomes inevitable. These three are the doctors who would take care of your personal injuries if any, your friends and family members who would…

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Auto/Mate Names Patrick Reilly as New Head of Marketing

Posted by Mike Esposito on December 5, 2016 at 8:15am 0 Comments

Albany, N.Y. – December 5th, 2016 – Auto/Mate…

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