So you have been in business for a while and you’ve built a name. It’s a name that draws customers in to your service department like bees to honey. The problem is, your…
Added by Jeff Cowan on November 14, 2016 at 1:08pm — No Comments
Best Tips for Hiring People
Ever wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this…Continue
Added by Jeff Cowan on September 12, 2016 at 5:30pm — No Comments
Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…Continue
I don’t like talking gloom and doom when it comes to dealing with a bad economy. On a personal level, I work very hard to be upbeat, to see the positives, and to stay focused on what is good. That said, as a…Continue
I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed…Continue
Dear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are…
Added by Jeff Cowan on June 29, 2016 at 4:21pm — No Comments
Myths are dangerous things. They are invented from misinformation and the unknown. For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved…Continue
In the average retail establishment roughly 80% of monthly sales are made in the last two weeks of each month. Just over 60% of those sales are made in the last 7 days of the…Continue
Added by Jeff Cowan on May 2, 2016 at 1:39pm — No Comments
As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide. As a result, a very important decision is looming for auto dealers. Many of the customers that are…Continue
Added by Jeff Cowan on April 25, 2016 at 1:40pm — No Comments
Are you having your best Fixed Operations year ever or at least one of your best years? You should be. Think about it. If people are not buying new cars then they are keeping the ones that they have, putting…Continue
"Watch my #HUMPDAY VIDEO "Have a baby" #SERVICE #ADVISOR #SALES #TRAINING #AUTOMOTIVE #CARS - click here to watch video:http://ow.ly/VDzhK"
Added by Jeff Cowan on December 14, 2015 at 2:53pm — No Comments
A great question that actually has a fairly easy answer and solution. Below I will outline the steps to make this happen, but before I do, here are three simple…Continue
Let’s face it. Training on any level can be an intimidating and daunting task. Questions like when to train, how often, and who should be involved come up. What type of training and who should teach and provide it also adds to the confusion. Most of the time, I feel that these questions become so overwhelming to both business owners and mangers, that the easiest decision to be made is the one that is made most, and that decision is to do nothing. To do nothing is to put yourself and your…Continue
Added by Jeff Cowan on October 8, 2015 at 2:49pm — No Comments
We've booked our Spring 2-Day Workshop dates and locations!
Learn how to have the highest Sales, Customer Retention, and Survey Scores, plus over 200 word tracks, closes and ways to handle objections will be taught that guarantee that you are a top performer, and much much more.
Give us a call to book your team…Continue
Added by Jeff Cowan on January 7, 2015 at 1:06pm — No Comments
Myths are dangerous things. They are invented from misinformation and the unknown. For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…Continue
Added by Jeff Cowan on January 4, 2015 at 1:30am — No Comments
Pro Talk Proudly Announces Inclusion of Internationally-renowned Expert Sales Trainer, Jeff Cowan in the “Best Training Day Ever” 2015
EasyCare, major sponsor for the event to be held at The Masonic in San Francisco, California this coming January 22nd, slates Jeff as opening speaker for the 1 day event which also features 5 other presenters also credited as automotive industry's leading performance…Continue
Added by Jeff Cowan on December 15, 2014 at 2:23pm — No Comments
Added by Jeff Cowan on December 2, 2014 at 4:00pm — No Comments
So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college the year before, was having trouble finding a job. He knew I’m in the automotive industry and wanted to know if there might be an opportunity for his daughter. Knowing Tammy, I was thrilled to think that this bright young woman would have an interest in an industry that I love so much.
Although her college had been paid for, Tammy, not one to be idle, worked…Continue
Today's Daily Tune Up @CarBizToday http://bcove.me/lahzhkit on the effects of being negative around customers.
Added by Jeff Cowan on August 15, 2014 at 6:40pm — No Comments
Uncle Carl, who owned a chain of stores in Indiana, said it best. "Show up to work right on time and set yourself up for mediocrity. Show up 5 minutes early and you create job security; 15 minutes early and you will likely someday be in management; 30 minutes early and you will likely own the company someday."
Uncle Carl's advice is sound. How many times have you shown up early and had people waiting, or witnessed someone pulling in at quitting time, as the rest of the staff…Continue
Added by Jeff Cowan on August 13, 2014 at 12:27pm — No Comments