As a Dealer, did last year bring you the return on investment that you expected?



As a General Manager did you meet or exceed your net profit projections for the year?



If you are a Fixed Operations Director did you increase your customer pay retail sales for parts and labor over last year?



For all three of you, is your Service Absorption rising year over year? If any of your answers were “NO”, then you must ask yourself...why?



To begin with, your financial… Continue

http://fixedopsnews.blogspot.com/2011/08/was-last-month-defined-by-two-simple.html

 

Was your last month defined by these two words…”If only”?





“If only…”



The Dealer Principal



“If only” I had asked my Managers “What is your plan for increasing Profit this month?” and held them accountable for their replies.



“If only” I had…

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http://fixedopsnews.blogspot.com/2011/08/exceeding-expectations.html

 

What would a Service Professional do?



A Professional understands their Customers Expectations.



Now this has got to be the easiest “no brainer” post you have read in years! You would think that every person who works in the Dealership has heard of Customer Service (here’s a little hint: WE ALL…

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