New car sales across the country have been declining with many dealerships starting to feel the heat from sales departments seeing reduced performance. Fixed operations have become critical and dealerships look for ways to improve returns from their service, parts, and body shops. The fact is, I believe fixed…

Recently I was at a grocery store deli to pick up my wife’s favorite cheese and learned a lesson about customer care and complaints. There was one employee in the Department cleaning the sink and a customer was patiently waiting ahead of me. I asked if she had been helped yet which caught the attention of the employee. She…

As our company Fixed Performance enters into its 15th year helping dealerships improve their fixed operations as its founder I have to reminisce. I recall starting out without a single client and no recognition to having a wait list and traveling around on a private plane for my visits. Nobody in the car business can…