Greetings  friends,  

Companies that have a sense of urgency provide the very best service. These companies retain more customers and have greater customer satisfaction. A team that has a sense of urgency never gives excuses; they just hustle and utilize great processes! No matter what business you are in, a sense of urgency is required to achieve true…

Greetings friends,

It always amazes me how much time and money we tend to spend on everything, but what really matters. It is very understandable that money must be spent on marketing for programs that will bring in new customers and keep them coming back over and over again. I also understand how important it is to provide customers with special promotions, coupons etc. as the…

Greetings friends,   

No matter what we do, or where we are at, we have issues. What we need to do is stop looking at our issues as problems and start looking at them as opportunities for improvement. Once we have determined what our opportunities are, we must attack…

Friends, call your office manager and have him or her provide you with the last two uniform invoices for you to review. A new client of ours was shocked to learn they were spending $50,000 a year in non-uniform items! Things like air fresheners, mop handles, dust mops, hand soap, and floor mats are just a few we found. Why spend thousands in renting things so cheap to own? Do you think…

Greetings Friends,  

How are you coaching your team? Most managers pay very little attention to developing a coaching style. If we don't invest time and effort into developing our coaching skills, we have no chance at being great coaches. Great coaching is a must, to achieve real results.

Click the link below and learn how to develop your coaching…