Loading

I am a southerner.  I love the southern drawl (and not just because I have one).  Everyone knows we have our own language down here.  However, I've begun to notice a sad trend in our communication skills.  We southerners are not the only guilty ones either.  Anyone who uses poor grammar, excessive slang, inappropriate tone, etc are in danger of giving a bad first impression.  Almost everyone uses email as a form of communication also.  Capitalize!  It isn't a text message!  We give the impression of being uneducated, lazy, or indifferent when we send emails that misuse two, to, and two and they're, their, and there.  It may seem petty but it's a big deal, I promise.  Would you invest your hard earned money with someone who says "um" every other word?  This subject is usually my chosen soapbox (oral and written communication) so I apologize in advance.  This is just a friendly reminder that how we speak says just as much as what we say. 

Views: 52

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Brad Cambridge on January 18, 2012 at 11:09pm

Great point!!   I am very guilty of the  'not capitalizing' thing. (But only on interoffice emails.)  No excuse, just something i need to work on.  I usually end everything in question marks.  Like prompting a deep thought? - see!

Comment by NANCY SIMMONS on January 14, 2012 at 6:08pm

I share in your "pet peave", Adeana.  Actually, it is more than just a "pet peave"; it's catastrophic!  As a comptroller for a GM dealer for over 20 years, I opened all the mail.  Nothing pained me more than receiving a business form letter from a GM executive, utilizing poor grammar and misspelled words!  On one occasion, I circled all the errors with a red pen and sent it back...LOL!

Today, email is prevalent for communication and most correspondence is "sent" without a proofreader reviewing the piece. The "sender" of the email loses credibility in the areas of intelligence and professionalism.  A poorly written email also conveys the message that the "receiver" was not worthy or important enough to warrant a letter written with professionalism.

There are too many resources available to everyone, so there really are NO valid excuses.  One can quickly open up another tab on their browser and type the word in the search bar, or go to one of the dictionary or thesaurus sites, or simply turn their "spell check" on!

Thanks for reminding us all of this very important issue!

Blog Posts

Today’s Sales Tip PLUS Free Closing Ratio Tracking Tool

Posted by Dave Benson on July 2, 2015 at 1:19am 0 Comments

What’s the most important number you need to know in…

Continue

Preempt Lease-End Competition for Your CPO Inventory

Posted by Ryan Mayo on July 1, 2015 at 4:30pm 0 Comments

The combination of consumer demand, increasing…

Continue

You're Fired!

Posted by Rob Gehring on July 1, 2015 at 9:51am 0 Comments

Over the years I've seen many dealerships terminate employees for various reasons. Most states today, state in their…

Continue

Show Don't Tell

Posted by Dave Benson on July 1, 2015 at 12:42am 0 Comments

This video I did over the weekend shows the importance of demonstrating and showing our clients the WOW factors of our vehicles instead of just telling them!

 

I'm sure you can get some inspiration…

Continue

You Don't Want to Miss This

Posted by Paul Potratz on June 30, 2015 at 3:15pm 0 Comments

Join The Content VS Retail Debate! 

This week on Think Tank Tuesday, Robert Donovan of…

Continue

5 Tips to Get Your Car Summer Ready

Posted by Ash on June 30, 2015 at 1:44pm 0 Comments

 

There are many tips available for…

Continue

weekly newsletters

dE Sponsor

© 2015   Created by DealerELITE.

Badges  |  Report an Issue  |  Terms of Service