Loading

Customer satisfaction and customer retention are paramount for a dealerships long term success!

 

So…..how can you make sure that your entire team understands this and performs at its highest level??

 

You HAVE to build a culture!

 

Here is a link to a blog that I wrote about building a culture:

 

Are you just training them or are you building a culture?

 

 

It doesn’t happen by accident or all by itself!

 

It takes a tremendous amount of communication, training, coaching, understanding, processing, inspecting, passion, personality and attitude!

 

 

Here are the ACTUAL CSI numbers of a Dealership where I was able to lead them in understanding just how important customer satisfaction AND retention are!

 

Look at the change from December of 2009, where this dealership was 987th place out of a little over a 1000 Honda stores nationally, to 18th place in just 6 months!

 

 

 

 

 

 

 

AND…..here are the numbers from the dealership in Florida where I was a Partner / Vice President / General Manager

 

 

 

 

 

 

 

As you can see, the consistent building of the culture within the dealership reaps big rewards!

 

If your dealership or team is NOT producing theses kinds of numbers or building the correct type of culture…..its time for a change!

 

 

I am looking for a General Managers position with a dealer that wants to build a great team of people all going in the same direction!

 

 

When you build a great team of people all going in the same direction, you build a confident and competent group that performs at extraordinary levels of customer retention AND profits!!

 

 

Here is the link to the “Customer Retention” section of my video website. Take a look at the 4 videos I have there that all are 3 minutes in length.

 

Jim Kristoff.com - Customer Retention videos page

 

 

I have a long and consistent track record of developing people and cultures within a dealership!

 

With ME as your next General Manager…..your dealership will soar to new heights!!!

 

 

Cell # 727-858-7551

 

E-mail address: Jim@JimKristoff.com

 

 

 

 

About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.

 

You can follow me on:

 

My website: www.JimKristoff.com 

 

Twitter: @jimkristoff

 

WordPress blogsite: http://jimkristoff.wordpress.com/

 

Blogspot blog: http://jimkristoff.blogspot.com/

 

DealerElite.net: http://www.dealerelite.net/profile/JimKristoff

 

Automotive Digital Marketing.com: http://www.automotivedigitalmarketing.com/profile/JimKristoff

 

LinkedIn:  http://www.linkedin.com/in/jimkristoff  

 

Youtube: www.youtube.com/user/jimkristoff

Views: 33

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Jim Kristoff on October 29, 2011 at 10:46am

Thanks brother Marsh!!

Comment by Marsh Buice on October 29, 2011 at 10:18am

Jim, you dont just say it, you back it up brother. You can obviously produce results. Great job brother.

Blog Posts

Making Fans of Recall Customers: Nothing worth Having Comes Easy (Part 1)

Posted by Chris Miller on May 26, 2016 at 9:58am 0 Comments

The subject of recalls has provided plenty of fodder for some in the…

Continue

The Two Rules

Posted by Rob Gehring on May 25, 2016 at 2:30pm 0 Comments

The Two Rules…

Continue

Building Credibility Through Defining Terms

Posted by Michael Hargrove on May 25, 2016 at 12:52pm 0 Comments

What would it mean to you if you were to pick up a skill that…

Continue

Most Segments Showed Good Retention Last Week

Posted by Black Book on May 24, 2016 at 4:22pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

Continue

BLACK BOOK SIGNS BULLSEYE PROSPECTING DISTRIBUTION AGREEMENT WITH GAUSS DIGITAL MARKETING

Posted by Black Book on May 24, 2016 at 4:19pm 0 Comments

Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data licensing solutions, today announced a distribution agreement with Gauss Digital Marketing to leverage Bullseye Prospecting as…

Continue

Top 15 Service Advisor Myths

Posted by Jeff Cowan on May 24, 2016 at 3:28pm 1 Comment

Myths are dangerous things. They are invented from misinformation and the…

Continue

de sponsor

newsletters

dE Sponsor

© 2016   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service