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Cars.com may have been compromised today (8.21.2014)

ATTENTION CARS.COM CUSTOMERS: If you received an email asking you to update your account credentials it has all the marks of a "phishing" scam. (For you neophytes that is when a fake site is published that looks real but is only there to steal your logins and passwords.) I would avoid logging into any Cars.com dealer portal sites without checking with support first. It will ultimately be less of a headache than having your dealer account temporarily compromised.

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Comment by Jeff Novak on August 22, 2014 at 1:43pm

My Cars.com rep, Mary Ruther (who does a fabulous job, by the way!) had already forwarded alerts to support.  What made me nervous was that whoever was doing it may have reported the real dealer portal itself as a forged site. 

Comment by Sharon Hill on August 22, 2014 at 1:25pm

Here's what I got from Josh Chapman, VP of Operations, Cars.com:

"Fraud prevention is an area Cars.com, and nearly every online company, proactively works to address. Our MyDealerCenter site is a secure website and suspected phishing issues, though infrequent, are monitored and resolved in near real-time by our dedicated Fraud Prevention team. This specific phishing email was limited to small group of dealerships and has been flagged. We’ve notified our team of dealer consultants and have resolved all related issues; however, the majority of dealerships have been unaffected.

If a dealership believes they’ve been targeted by fraudsters or has questions regarding their Cars.com account, we always encourage them to reach out directly to support@cars.com or to speak with their local Cars.com representative."

Comment by Sharon Hill on August 22, 2014 at 8:53am

Oh wow, not good. Just got a heads up yesterday that Chase bank was having the same issues. For awhile I was getting phishing emails right and left but recognized them as such. Then there was a lull. Now this. Good of you to enlighten everyone.  

Comment by MANNY LUNA on August 21, 2014 at 4:18pm

Thanks for the heads up Jeff, let me help get the word out!

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