If you look close enough to this picture:

you will see my name “SANSONE” etched into my new Cutco Cutlery set. What’s amazing to me is that I didn’t think I needed a new set of knives, I certainly didn’t have any difficulty cutting my last steak.

So why do I own them ???? Because Cutco is smart enough to train their college-age, door-to-door salesman to ask for referrals. That’s right, my wife’s name was given to this young man from one of her friends and he cold called my wife and asked to set up a presentation of his company’s product. He was knowledgeable, polite and asked for the sale. Then after he got the sale he said “most of my business comes from referrals; who do you know that might be interested in a new set of knives? My wife was so satisfied she happily referred a few or her friends, not sure if any of them bought but that really doesn’t matter. What matters is that Cutco is smart enough and disciplined enough to make it part of their sales process to always be networking and ask for referrals from their satisfied customers.

The question I put to you is: why can’t we get our salespeople to ask for referrals? We all know that referrals close at a higher percentage, have a higher gross profit margin, have a higher CSI and cost almost nothing to get. You would think that this would be one the first things we teach our sales people like Cutco taught their part-time employee.

Can you imagine how much fun we could have and how much money we could make if more of our showroom traffic were referred from satisfied customers, as opposed to the price banging we all do with the online shoppers.

We all know the answer to the question…. It takes a process, training AND work. Every one of us knows a few salespeople who ask for referrals religiously and they are our top producers. Why not demand the same from all of our salespeople. Let’s at least try!!

Paul Sansone Jr.

 

Views: 20

Tags: EZ, Referral, cutco, dealer, leads, principal, referrals, retention, sales, sansone

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Comment by Ernie Kasprowicz on February 26, 2014 at 3:48pm

Make it a part of the transaction paperwork and have a manager sign off.  Inspect what you expect as the saying goes.  Referrals should be and are a part of a sales transaction.  Not every customer will participate, but many will.

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