Forget MORE Leads. Focus On More QUALITY Leads.

In the world of automotive retail, dealerships are always searching for ways to increase leads. Whether they choose to pursue that goal through third-party lead providers, increase page rankings through better SEO, or various other ways, if there is a customer in their market who wants to buy a car, dealers want an opportunity to earn their business.

 

When a shopper shows up to the lot, the sales team is trained to engage the shopper and ultimately get the shopper emotionally attached to a vehicle, even if it is not the exact vehicle the shopper was initially inquiring about.  In other words, your goal is to make the shopper want a vehicle the dealership has in stock, regardless of which vehicle the customer came in asking about.  This is accomplished with the walk around. 

 

This sales technique doesn’t have to be limited to physical customers at your dealership. Online, a good video will accomplish this same emotional process.  A video is the best way to engage a consumer on your VDP Pages and showcase your vehicle. This highly visual medium allows you to deliver the most information while also selling your dealership and the vehicle at the same time.

 

Getting the consumer emotionally attached to the vehicle and MAKING them want a vehicle you have versus simply HOPING they will want a vehicle you have is how you produce the MOST & BEST leads you can get. They are more likely to re-engage after their initial communication (answer your phone call or respond to your email); more likely to set an appointment; more likely to show for that appointment and they are more likely to purchase.

 

This whole process is less about the information you have available on your site and more about how you deliver the information.  You could have tons of information and all kinds of pictures, but today’s consumer wants their content delivered via video…which is a “win/win” because with a video you can deliver the information and “sell” the vehicle at the same time. 

 

Make good use of video and ensure that you have full and complete vehicle descriptions. You end up with more quality leads which should translate into increased responses and more productive engagement (less haggling over price), leading to the ultimate goal of increased sales.

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Comment by Big Tom LaPointe on January 21, 2015 at 10:54am

Well said - with only 1/3 or so website visitors landing on a dealer site more than once, it is imperative that dealers to everything they can to generate a quality lead. Videos, detailed photos and car descriptions and 24/7 live chat are critical to maximize online presence.

Comment by steven chessin on January 16, 2015 at 9:51pm

Tim - Wow, great article.

For every 2 sales made there are enough 'A' quality leads to make 1 more sale. That is the 3-of-4 showroom deals that did not happen - and - 5 of ten appointments that did not come-in. 

In the following example we have a long-distance ebay bidder that lost the auction in the last few seconds and was upset. We told her to wait a few days and we would have another "Little Red Corvette" just as nice. Kathy was assured by speaking with Dan that we would soon have a very nice one for her to see. The video below was sent to Kathy, and she placed a deposit it on it immediately after seeing the video.

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