Loading

From Trainer back to the Dealership World

I can't stress enough the value and importance of phone training.  While I realize as you read this, your focus may be on digital advertising, social media and all the newer forms of media...the customers are still going to pick up their phone and call in with questions or availability.  A phone up when properly handled is the easiest form of appointment or lead.  Phone skills are still so important when it comes to automotive sales. 

LISTEN HERE TO A BAD PHONE CALL, hopefully if your phone ups sound like this you seek help immediately 

On a side note as well: the phone ninja training I was able to bring back to the dealership I work at.  Not only have we been trained on the inbound calls but the process on outbound calls as well.  Check them out if you want to seriously get your staff in shape when it comes to the phone.  

Views: 108

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Zachary Dunn @YourAutoGuyZach on March 13, 2014 at 1:38pm

Nice phone-up, Stan. 

Blog Posts

Is Your Express Service Actually Express?

Posted by David Lewis on June 22, 2017 at 2:18pm 1 Comment

Express Service is a way to build growth in your service departments numbers and profits. This is a big need today as so many of our customers end up going to secondary maintenance facilities for this work. This is draining much of the customer…

Continue

How Much Does it Cost to Develop a Mobile App

Posted by Alex Black on June 22, 2017 at 7:00am 0 Comments

What is the cost of the mobile app truly based on? This mobile app development cost breakdown in 6 factors prove that the high-quality app development will not be cheap, but keep in mind, the result is worth paying for. …

Continue

de sponsor

Get Newsletter

dE Sponsor

© 2017   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service