By Sally Whitesell for Fixed Ops Magazine.

"It’s human nature to want to work with people we like and can relate to. As a matter of fact, we not only want to work with them but we want to work harder for them."

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Comment by Angela Angelovic on June 20, 2016 at 9:54pm

I wish all of my past bosses had read this! Great article Sally.

Comment by Kristopher Hampton on June 17, 2016 at 1:25pm

Sally you couldn't of said it better! As you know turning a dealership service department around is a very difficult task that takes time, effective leadership, and a consistent effort, but the rewards are plentiful. I take pride in coaching and training entire Fixed Ops Departments but the best part is getting to know what motivates each individual through taking the time to learn their passion.  If we work with managers who use this method,  we know we will be 100% successful!

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