Many months ago I hired a BDC rep who proved to be one of the best I've ever had. Her name is Trish Keller, and is a dE member. She possessed very good writing and communication skills, a great personality, and excellent phone skills. But that later changed when she was plagued by something unforeseen and debilitating.
You see, Trish had woken up one day, before we ever met, with a tingling sensation in her left arm. The next day it was completely numb. She since had multiple surgeries in her neck and metal plates installed to alleviate her condition. Then one day this past January, she got a cold and ended up with laryngitis. She started feeling better soon there after, but her voice never seemed to come back. In fact, it seemed to have gotten worse. Since that time, Trish has had many visits to her doctors to find out what happened and how to fix it. Unfortunately, her doctors told her there was a damaged nerve from her previous surgery and may have permanently damaged her vocal chords rendering them to that of a loud whisper and raspy voice at best. As having excellent phone skills, this posed as a problem.
I worked with her for the next two months, which is when, in my opinion, she performed at her best. For not having been able to "talk" to customers, she had shown incredible emailing skills and attention to detail. She became my "right hand man" as it were and was someone I was able to reply upon for almost anything. Having prior experience in another dealership service department, she was able to adapt to our BDC, and further into a more narrow role of what I would call a BDC administrator; training salespeople how to professionally communicate with their customers and maintaining the integrity of our CRM tool. Unfortunately, our BDC department was destine to head a different direction and her new found skill sets were no longer applicable.
This now leads me to my question... Trish is a very talented, reliable, and dedicated individual who needs to find a new career. The only problem is, I was really at a loss as to what she could do and where she could go within the automotive industry. The most obvious thing was to use the dE community as a source to find some possibilities. I highly recommend Trish should you know of something that may work for her. Below is her profile link and contact information. By the way, she resides in Phillipsburg, NJ for location purposes. Please feel free to contact me as a reference. Thank you dE members!
Mike Myers, dE Administrator and Co-Founder