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Need some advice for a friend

Many months ago I hired a BDC rep who proved to be one of the best I've ever had. Her name is Trish Keller, and is a dE member. She possessed very good writing and communication skills, a great personality, and excellent phone skills. But that later changed when she was plagued by something unforeseen and debilitating.

You see, Trish had woken up one day, before we ever met, with a tingling sensation in her left arm. The next day it was completely numb. She since had multiple surgeries in her neck and metal plates installed to alleviate her condition. Then one day this past January, she got a cold and ended up with laryngitis. She started feeling better soon there after, but her voice never seemed to come back. In fact, it seemed to have gotten worse. Since that time, Trish has had many visits to her doctors to find out what happened and how to fix it. Unfortunately, her doctors told her there was a damaged nerve from her previous surgery and may have permanently damaged her vocal chords rendering them to that of a loud whisper and raspy voice at best. As having excellent phone skills, this posed as a problem.

I worked with her for the next two months, which is when, in my opinion, she performed at her best. For not having been able to "talk" to customers, she had shown incredible emailing skills and attention to detail. She became my "right hand man" as it were and was someone I was able to reply upon for almost anything. Having prior experience in another dealership service department, she was able to adapt to our BDC, and further into a more narrow role of what I would call a BDC administrator; training salespeople how to professionally communicate with their customers and maintaining the integrity of our CRM tool. Unfortunately, our BDC department was destine to head a different direction and her new found skill sets were no longer applicable.

This now leads me to my question... Trish is a very talented, reliable, and dedicated individual who needs to find a new career. The only problem is, I was really at a loss as to what she could do and where she could go within the automotive industry. The most obvious thing was to use the dE community as a source to find some possibilities. I highly recommend Trish should you know of something that may work for her. Below is her profile link and contact information. By the way, she resides in Phillipsburg, NJ for location purposes. Please feel free to contact me as a reference. Thank you dE members!

http://www.dealerelite.net/profile/PatriciaKeller

Tkeller5683@gmail.com

908-894-0527

Mike Myers, dE Administrator and Co-Founder

Tags: bdc, career.job, friend, help, keller, mike, myers, trish

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Comment by Kevin W. Kelly on April 30, 2012 at 10:15am: Mike and Patrica, As you know what drives marketing today is content, especially video and pictures. If you are not doing pre-owned walk around videos on YouTube, not only does have a great impact on SEO, more importantly, I have seen these YouTube video channels brings in more leads then any third party lead generator. Also, I am contacting friends at DS and Autouplink, they are always looking for techs in the pict em, lick em and stick em business. Though my recommendation is that you do this yourself. Posting of vehicle pictures is a timing issue, the faster you post them, the faster the sale. You would be amazed what 6 pictures of your new vehicles, 4 outside/ 2 interior, make on sales. Scroll through new cars on AT or Cars, the dealerships with new vehicle picts have a tremendous advantage. Same with recent trade-ins, while you are deciding to repair or send to auction, post up 4 picts of the vehicle, you would be surprised how many of those sell before the decision is made. Save on repair fees, saves on auction transportation.

Be aware, this is outside work in all the elements. It's tough work, you are always on your feet, you freeze in the winter and melt in the summer. Even if you do your own lot, expect a couple miles of walking everyday. In June, you can be shooting vehicles from 7AM till 9PM. Bottom line, doing your own vehicle picts and videos has a tremendous impact on dealership revenue growth and gives an amazing competitive advantage. When people come and start asking for the person they saw in the video, all the sales team will be asking to do the walk around videos. Also, include different sales people in vehicle pictures, it make a big difference

Comment by NANCY SIMMONS on April 28, 2012 at 1:28am: I wish you luck Tricia and you will be in my prayers!

Comment by Patricia Keller on April 26, 2012 at 10:43pm: *
Thanks for saying all that about me. I do my best in everything that I do no matter what it is. I have to say without being able to "speak" I find more ways to communitcate better than ever. Whether it is through email, text, pictures or just talking at a wisper I do my best. I remember back when I intervewed with Mike he had asked me what I liked most about the automotive industry and I said it is always changing, not everyday day is the same. Not only is that true in the automotive industry but it is true in life. I am looking to stay in the automotive industry, due to the fact it is always changing and is a necessity. I come from a service background when I did it all from customer service to writing repair orders. With that I felt like I was in the backbone of the industry and wanted to move up and in differnet postions.