The walls are a physical barrier. The walls also represent a conceptual barrier to many. The walls, whether physical or conceptual, separate. And, that is bad! The walls act like demarcation lines that shouldn’t be crossed lest you dare enter into foreign or perhaps even enemy territory. The rules of engagement crossing into or between these walls may be an equally unfriendly encounter whether you are an employee or customer. “Stay on your side of the wall” can be a very unfriendly command, not necessarily verbally, but the look, or the no look at all; the body language of the wall telling all: “I’m busy and do not want to be disturbed by you.”
Is your dealership one that needs to “Tear Down These Walls?” You know what I mean; the walls that separate departments; the walls that separate people from people; that disconnect fellow team members; that disconnect prospects and customers from doing business with others in other departments. Oh, sure, not in your dealership, right?
The Walls of the 7 “If’s”
You have these walls firmly constructed in your dealership if:
“Tear Down These Walls” that prevent employee’s ( Doer’s) and your dealership’s prospects and/or customers from full and complete engagement in developing One-Team-Synergy habits and practices that keep customer’s circulating from one department to another all the time --- as in 100% of the time!
Why does our industry suffer from high turnover? The best solution is: “Tear Down These Walls” within One-Team-Synergy will greatly lessen turnover. Strong team synergy will be embraced and engaged when you truly “Tear Down These Walls.” You may still not believe you have these walls foundationally set, but you do. Go through the 7 “if’s”again and ask yourself why your dealership settles for less. Why do you?
If you are willing to attest to the walls existence in your business, are you willing to tear them down?
Here are 7 Exceptional Strategies to Double Customer Count pretty darn quickly if you are willing to “Tear Down These Walls” pretty darn quickly, AND install the 7 if’s for One-Team-Synergy best practices.
7 Exceptional Strategies to Double Customer Count
NOTE: Expect that “Exceptional” is not a current reality in your business if: review Walls of the 7 “If’s” above.
We are our happiest when we are the best example of ourselves within One-Team-Synergy habits and practices offering best experiences all the time to everyone. I wish to conclude leaving you with this thought, not just what may appear to you to be a complex thought, like Doubling Customer Count, but this eye-brow raising human synergy thought:
Think about this! Ponder this! Tear down your walls and build a One-Team-Synergy business that will be standing on the firmest ground for generations to come.
May God abundantly bless you, your business, and all those who build it without walls!
Tom Wiegand, CEO, 1TeamSynergy.com, 443-910-7702