Recently I saw a customer come into the dealership for service. This person was traveling to deliver dogs around the country in his diesel pickup truck. The trailer had 22 dogs on it as he pulled in for service because the engine was running rough and he could not continue. The time of this visit was around three in the afternoon. My truck is running poorly and I need help. The manager stated well at this time he would not get going today but he would have some idea of diagnosis. He proceeded to tell the driver dump the trailer somewhere and come back. After the driver went around the dealership two times he waved his hands in the air as he could not find a place to park his trailer. I could not take this treatment and intervened. Park the trailer across the street here just across the street. It turned out the truck needed an injector that was in stock and could be installed if the Technician and manager stayed an hour late. It amazed me this guy was angry some customer would make him stay late to spend $800 with the dealership. I understand this guy will never be seen again however a customer never should be an inconvenience. It might not have been fun to get this truck back on the road with 22 dogs but good management will never make a customer feel bad about doing business with them. Our only reason to be employed is to provide awesome service to the customer.

Rob Gehring is the President of Fixed Performance 
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