Thick Skin and not taking things personally...

Today in our sales meeting...the testosterone and jokes were so thick you coulda cut it with a knife....I decided a few weeks ago that I would use these opportunites to develop the "thick skin" skill in me...you know the one?  Where you don't let rude or mean customers that no matter what you say, they are going to be upset type?  It's been helpful to decide not to take things personally in this male dominated industry that is full of customers who decided a long time ago that car dealers are crooks out to get ya!...Attitdue...Opportunity for growth and just plain laughing my butt off helps...How about you?

Views: 68

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Jillian Christiansen on November 7, 2011 at 11:54am

True...I always try to read between the lines.  Kindness goes a long way.  I'm finding it's a learned art to be kind when the person you are dealing with isn't.  I'm also learning to leave home at home and not bring my personal life to work with me.  At times i have to deal with personal issues and it has effected my performance but I'm learning how to shut it off, knowing, at the end of the day the problem or concern will still be there,  Work and my dealership have become a haven for me from all the junk life brings.  I just love sales and the car business....so that helps a bunch.

About

DealerELITE created this Ning Network.

Blog Posts

10 Mistakes You Might Be Making on a Sales Call

Posted by Derek White on December 14, 2017 at 3:46pm 0 Comments

Talking to customers on the phone is a valuable tool to have in your arsenal.  This type of contact is also called prospecting calls.

Talking to a potential customer on the phone even just for five minutes can give you more…

Continue

2017 Automotive in Review Data

Posted by Black Book on December 14, 2017 at 3:33pm 0 Comments

According to Black Book, during the three-month period between July-September, 2009, when roughly…

Continue

Write Service and Write Your Own Paycheck Podcast- Episode 7!

Posted by Jeff Cowan on December 14, 2017 at 12:00pm 0 Comments

In no more than 15 minutes of your time, you can learn tips, techniques, and how to write service the right way! Anyone who will ever set foot on a service drive will benefit from this engaging, informative, and proven information. Each…

Continue

Are Your Vendors Using Multi-Touch Attribution? Probably Not!

Posted by Ben Hadley on December 14, 2017 at 9:51am 0 Comments

Ultimately, with every marketing solution across the board,…

Continue

de sponsor

Get Newsletter

dE Sponsor

© 2017   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service