Thick Skin and not taking things personally...

Today in our sales meeting...the testosterone and jokes were so thick you coulda cut it with a knife....I decided a few weeks ago that I would use these opportunites to develop the "thick skin" skill in me...you know the one?  Where you don't let rude or mean customers that no matter what you say, they are going to be upset type?  It's been helpful to decide not to take things personally in this male dominated industry that is full of customers who decided a long time ago that car dealers are crooks out to get ya!...Attitdue...Opportunity for growth and just plain laughing my butt off helps...How about you?

Views: 53


You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

Comment by Jillian Christiansen on November 7, 2011 at 11:54am

True...I always try to read between the lines.  Kindness goes a long way.  I'm finding it's a learned art to be kind when the person you are dealing with isn't.  I'm also learning to leave home at home and not bring my personal life to work with me.  At times i have to deal with personal issues and it has effected my performance but I'm learning how to shut it off, knowing, at the end of the day the problem or concern will still be there,  Work and my dealership have become a haven for me from all the junk life brings.  I just love sales and the car business....so that helps a bunch.

Blog Posts

Consumers Are Taking Their Complaints to Social Media. Are You Responding?

Posted by Paul Moran on November 27, 2015 at 8:12am 0 Comments

In the past, consumers were limited in their options when…


Google Auto Says Mobile is the Place to Be

Posted by David Metter on November 27, 2015 at 7:55am 0 Comments

In a study published this month by Google’s Automotive division…


How to Update and Completely Replace the Faulty Ford PCM in Your Car?

Posted by Diyana on November 27, 2015 at 1:41am 0 Comments

Summary: The Ford PCM when generally goes faulty has got only one option, and that is to be completely replaced. There are certain methods of removing it because all the sensors and batteries are…


Don’t Creep Out Your Shoppers

Posted by Joseph Little on November 25, 2015 at 5:00pm 0 Comments

How to Track Consumer Behavior and Leverage What You Learn

If your dealership is able to take advantage of the right tools, you can easily tell which consumers are in the car-buying market and what vehicles they’re searching for. This…


This Week in Social Media

Posted by Joseph Little on November 25, 2015 at 3:07pm 0 Comments

Social Media News for the Week of November 23

Brand-New Google+ …


Are You a Hoarder?

Posted by Rob Gehring on November 25, 2015 at 2:24pm 0 Comments

Are You a Hoarder?


This is the time of year dealerships are…



dE Sponsor

© 2015   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service