Years ago the managers met all the customers when entering the dealership . Everyone was offered something to drink . In many dealerships the kids got a coloring book or a balloon with a happy face on it . The new kind of training teaches us to hurry up and that customers don't want to waste time . Forget the long demo's and building value with that idea . A service walk is hardly done any more except in the better dealerships where it is required . We had product training every week to keep us sharp so we knew our product and customers felt comfortable talking to us because we knew what we are talking about . We had meetings every day and talked a lot about how to make it a great buying experience for the customers and what to do to make them happy . A lot of dealerships have gotten away from daily meetings . Seems like we had more rules we had to follow to insure things were getting done to make customers feel important . Every sales rep had there picture up on the wall showing how long they worked for the dealership .There was always some king of music playing to make customers relax . We understood how important it was to roll out the red carpet . It was more fun too and we all made money . Some of the old school ideas still work best , like rolling out the red carpet for customers .