Comments - Collaboration or Confrontation? - DealerELITE.net2024-03-28T09:31:25Zhttps://www.dealerelite.net/profiles/comment/feed?attachedTo=5283893%3ABlogPost%3A352016&xn_auth=noExcellent Joe. Well done!
You…tag:www.dealerelite.net,2013-02-04:5283893:Comment:3521422013-02-04T18:43:08.041ZTom Wiegandhttps://www.dealerelite.net/profile/ThomasJohnWiegand
<p>Excellent Joe. Well done!</p>
<p>Your "What ifs" are not SOP, so if you are truly using them you must be bettering retention, yes? </p>
<p>Since you are being pro-active here, may I offer up another "What if?" What if the SP, in the middle of demo ride where driver switching takes place and good closing questions are asked, took out SP's smart phone and video'd customer(s) and a vehicle walk-around in a quick exciting, high energy minute or two. Then with SP in passenger seat to next stop,…</p>
<p>Excellent Joe. Well done!</p>
<p>Your "What ifs" are not SOP, so if you are truly using them you must be bettering retention, yes? </p>
<p>Since you are being pro-active here, may I offer up another "What if?" What if the SP, in the middle of demo ride where driver switching takes place and good closing questions are asked, took out SP's smart phone and video'd customer(s) and a vehicle walk-around in a quick exciting, high energy minute or two. Then with SP in passenger seat to next stop, it takes SP about 30 seconds to move that video into a branded video email template with that SP's contact information and SP simply asks customer(s) for their email(s) and SP emails this branded video to them and to SP'S manager(s) right then and there, completing a professional validation and transparency of demo ride, excitement and possible commitment level. What if? This created far better collaboration, sales and retention, and likely zero confrontation.</p> Joe, you are on it on this on…tag:www.dealerelite.net,2013-02-02:5283893:Comment:3521052013-02-02T19:45:05.611ZMarsh Buicehttps://www.dealerelite.net/profile/marshbuice
<p>Joe, you are on it on this one brother! I'm always amazed we train our sp to be positive, yet when they bring us a deal, we find out what is WRONG with their deal and blow pessimism all over their deal. Our sp motivated their customers to say Yes and we have to figure out how to put that deal togther. Asking another manager to put another set of eyes" on a deal is a sign of strength not weakness. We cannot be too prideful to ask another's opinion on a deal. If we require our sp to T.O. their…</p>
<p>Joe, you are on it on this one brother! I'm always amazed we train our sp to be positive, yet when they bring us a deal, we find out what is WRONG with their deal and blow pessimism all over their deal. Our sp motivated their customers to say Yes and we have to figure out how to put that deal togther. Asking another manager to put another set of eyes" on a deal is a sign of strength not weakness. We cannot be too prideful to ask another's opinion on a deal. If we require our sp to T.O. their customer's, we should be willing to ask for a T.O.to try to put a deal together. After all-if it works, we all make money. Great post, Joe! I've missed your blogs, glad to see you back.</p>