Comments - Informing Clients About the Diagnostic Fee - DealerELITE.net2024-03-19T08:05:34Zhttps://www.dealerelite.net/profiles/comment/feed?attachedTo=5283893%3ABlogPost%3A422788&xn_auth=noI appreciate both of your com…tag:www.dealerelite.net,2014-08-07:5283893:Comment:4290802014-08-07T14:01:56.652ZSally Whitesellhttps://www.dealerelite.net/profile/SallyWhitesell
I appreciate both of your comments and Bernard, I couldn't agree with you more!
I appreciate both of your comments and Bernard, I couldn't agree with you more! Great word tracks Sally- I wi…tag:www.dealerelite.net,2014-06-03:5283893:Comment:4230422014-06-03T19:10:15.914ZMarsh Buicehttps://www.dealerelite.net/profile/marshbuice
Great word tracks Sally- I will share with my service dept! Always appreciate your work ;)
Great word tracks Sally- I will share with my service dept! Always appreciate your work ;) Great article Sally. This is…tag:www.dealerelite.net,2014-06-03:5283893:Comment:4228712014-06-03T17:31:18.898ZBernard Londonhttps://www.dealerelite.net/profile/BernardLondon
<p>Great article Sally. This is a tricky one that comes up a lot. In my experience as an advisor and manager and now trainer/consultant I saw/see this a lot. One of the key factors here is the "marriage" between service-sales and F & I. How many times do we hear "---my sales person / F & I manager told me everything will be covered----". I am aware that often in the front end closing process there is so much going on that many times the customers do not "hear" everything that is said.…</p>
<p>Great article Sally. This is a tricky one that comes up a lot. In my experience as an advisor and manager and now trainer/consultant I saw/see this a lot. One of the key factors here is the "marriage" between service-sales and F & I. How many times do we hear "---my sales person / F & I manager told me everything will be covered----". I am aware that often in the front end closing process there is so much going on that many times the customers do not "hear" everything that is said. Warranties and after market service contracts need to be explained very clearly and the acceptance of understanding needs to be a part of every sales closer / F & I manager's "menu". Revenue generated from from service contracts can be a huge plus for the service department and if introduced correctly by the "front end" it should not be an issue. Full disclosure, transparency and honesty up front, on the part of the service adviser/consultant, is extremely important here.</p>