Creating Customers for life by Steve Munyan: Steve is a partner of Hire The Winners (The worlds ONLY Automotive Sales Simulator)

Hire The Winners has become the fastest growing Automotive Recruiting,Staffing and Mystery Shopping company in the World www.hirethewinners.com

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Comment by Drew Spink on January 30, 2013 at 10:26am

Old school set up a sphere of influence.The internet has changes the business however this wheel of success is a great share and a way forward.

Comment by Drew Spink on January 30, 2013 at 8:26am

On the money nice one.

Comment by David Long on January 3, 2013 at 5:50pm

Great stuff Steve! Thank you!

Comment by Patty Van Dyke on October 25, 2012 at 3:38pm

Love your "Wheel of Success".  I want to use it in my training session.  I noticed it gets very grainy when I put it to full screen and is too small to read the text on the circles.  Any way to get a different copy that I can open up and show through my projector?

We train on this almost daily and I'm going to love showing the "guys" that it's not just ME or our store that is pushing the "circles".  Thank you for this!

Comment by Mr. Natural on October 25, 2012 at 6:54am

Wow Steve...You and me would get along great. I loved this offering from you, and will be sharing it with everyone from the Dealer, GSM, and entire sales staff. I'm a sucker for colorful graphic displays of information, and this is a great one.  I wish I could drive your message home to the hearts and minds of our staff.

I am going to go to your pages around the net and see what else you have to say about things.  I recently had a 42" flat panel TV installed on my wall in my office at work, and it should be operational for the first time today.  I will be sharing this as soon as I can.  I had an appointment white board, but the dealer didn't like it (clutter) so he put up this TV....I see now that I am going to use it as a tool, not only to track appointments, but as a teaching tool as well.

You got me thinkin' dude!

Comment by Kevin "Friend Me" Bradberry on August 10, 2010 at 11:36am
Great Explanation Steve. I love your enthusiasm and passion for helping the dealers!
Comment by Cathy Aron on August 8, 2010 at 7:13pm
Thanks Steve for the "Wheel of Success". It's simple and easy to follow for new or experienced salespeople. New salespeople especially should have one of these on their desk and check-in daily that they've followed these steps to sales mastery. Just an idea...as a promotional item, you could have this printed on a pocket-sized notepad...new salespeople will always have it top-of-mind when quickly jotting down their clients names & #s. If this format is used every day with every customer, salespeople would excel regardless of their skill level. Like anything, if we use an effective technique consistently it will reap great rewards.
Comment by Michael Baker on August 8, 2010 at 3:03pm
Working in Dealerships for over 30 years along with the 'dawning' of the internet in our Industry around '90 with the now the majority of consumers using the net, and spending up to a year in research deligence, what has not changed in the past 3-4 years by numerous metric/reliable/valid studies is: 1) Only 20% of customers of the 80% going on line e or telephone into the dealerships. 2) You are absolutely right on with respect to 50% show via appointment of call-ins is easily obtained with an individual who specializes and is tactfully accountable for all incoming calls taken. Thanks for all the other fundamental and sound basics that always assist in being reminded. Thank You for the rehearsal of the fundamentals. Now, what simple inquiries can a consultant post the the professional meet and greet on the lot, since 80% of Both new and used walk-ins tactfully inquire about? Maybe, have you been shopping on the internet for starters? Common ground, then common sense takes over, hopefully.

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