If you're a sales manager, don't ask; if you're a sales person, don't tell. The only thing worse than a sales manager asking this question is the salesperson...

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Comment by Mark Dubis on May 21, 2013 at 9:31pm

Marsh, you rock! 

I've always been of the mind that you don't always get what you want, but you usually always get what you expect. We all need to start expecting better outcomes.

Comment by Bill Cosgrove on May 21, 2013 at 7:54pm

Overcoming objections is a function of the job. If you don;t put your face on every morning and say to yourself that I am going to sell every person I talk to today you might as well call in sick. Excuses are just a way of saying Your failing or have already failed.

Just last week I had an a conversation with Louis Burak and she said that whatever the job you have to act the part. And she was spot on because in sales especially when your working you need to become an actor on a stage play the part and please your audience.

This means leaving all the petty emotions and insecurities that we all experience at home and use the tools you have to get the job done.

Comment by Marsh Buice on May 19, 2013 at 5:53pm
Lol, my sp think sometimes I'm rude bc when they come to the desk w/out a yes, I go in and don't allow them to crap me out. I'm like you- let me go in there and figure out what we have or don't have. Besides the only thing I'm bring sold is why the cust should leave ;)
Comment by Marsh Buice on May 19, 2013 at 5:28pm
Bobby, recently I realized how much damage I was causing when I would ask my crew "What are you working?" It was permission for my sp to speak the very thing they did not wish to happen-do I stopped asking. Instead I keep an eye on them and me or one of a member of mgmt jump in if we see them struggling. If we don't ask, they won't tell. Thanks Bobby for your continued support.

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