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Dave outlines the symptoms and dangers of entitlement, and explains how it diminishes high performance cultures.

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Comment by john Benjamin on July 6, 2011 at 3:22pm

Talk about entitlement, when I was the GM of a company in Mexico, if I gave an employee the day off for any reason, they could LEGALLY expect to have that day off every year going forward, makes you think.

Comment by David Goodison on June 29, 2011 at 1:43pm
Thanks Bobby!  Someone once told me I should stop being so generous to my sales reps because:  "A favor can quickly become an obligation".  How right he was!!!
Comment by Marek B. Helstrom on June 28, 2011 at 8:19pm
We actually named it "entitlementitus" while coaching troubled teens and their parents at a Bible based boarding school! It can be the fastest spreading disease in an organization! Excellent outline!!!
Comment by David Goodison on June 28, 2011 at 3:21pm

Gillon, I only agree with 100% of what you said.  However, living in the DC area for 30 years, my comment was more along the lines of entitlements related to freebies that keep the recipient in a constant state of dependency for them and generations more.  It does one thing well in that it ensures a steady stream of dependent voters.  Talking about the planet, check out www.gimmegreen.com  It is my son-in-laws site.  He is a film maker and scientist with a concentration on the environment.  He made this documentary and won just about every award possible.  He just came out with another film called "Terra Blight".  He is woefully aware of the mess we are making out of this planet and is trying to shed light on these things.  Oh...back to automotive...he drives a car!

:-)

 

Comment by Mr. Natural on June 28, 2011 at 2:20pm

Hmmm @David Goodson..."Life, Liberty and the pursuit of Happiness" is one of the most famous phrases in the United States Declaration of Independence and considered by many as part of one of the most well crafted, influential sentences in the history of the English language. These three aspects are listed among the "unalienable rights" or sovereign rights of man.

Me thinks though, that we indeed are entitled to just a bit more. For instance:  The resources of our planet to share with our fellows for our sustenance and pleasure for all eternity. Clean air, pure water, free choice and will. We are entitled to live free from oppression and tyranny. We are entitled to live without the influences of those who would seek to enslave us, or usurp our precious resources. We should have the right to enjoy all of the things that our mother planet can provide, without the worry of having the greedy usurp all that we would enjoy for all the days of man for their own personal gain.


If unalienable rights can consist of things so distinct and complex as life and liberty, and happiness, then certainly some of the more basic parts of life and planet should be expected as well.


Not to go off on a tangent or anything, but today it seems as if many think it is an unalienable right to drive up to the pump, and without regard for anything, fill their tank with impunity, while being outraged at the price. Not a thought going into the fact that what we are using in 200 years, took 200 million to get there.


Ah yes...This entitlement thing is becoming quite complex. Good thing this is an Automotive blog.

 

g~

Comment by Fransau McDonald on June 28, 2011 at 1:48pm
Lesson for life! Absolutely love it! Thanks Dave!
Comment by David Goodison on June 28, 2011 at 11:54am
We are entitled to only 3 things.  Life, Liberty and the Pursuit of Happiness!  Everything else we have to earn.  Way to go Dave!
Comment by Christine Nolden on June 28, 2011 at 12:44am
love it!!
Comment by Dave Anderson on June 28, 2011 at 12:12am

John,

Great point, and a real challenge for many. However, it needn't be so difficult. If companies would have the courage to create clear, minimum performance standards and put them in writing, the low performers failing to make the mark would fire themselves. Pre-established, written standards and write ups for shortfalls are far more legally defensible and remove the excuse of ignornace from the poor performer, "I didn't know that's what I was supposed to do."

Additionally, until companies create ongoing and effective recruiting disciplines so that they create a pipeline of talented people to fuel their growth, they will continue to be held hostage by underachievers, as managers rationalize/defend the mediocre because they have to have "coverage."

 

To a large degree, you can't totally blame employees for becoming entitled. After all, they are only as entitled as their leaders allowed them to become by both giving them something for nothing, and failing to hold them accountable for results.

Comment by Mr. Natural on June 28, 2011 at 12:00am

Dave...

 

Yes indeed...We are in agreement with the below, and most of the people I work with have all this. I missed out on a couple though:

 

#3: I was never told what I was supposed to be doing or how to do it. The boss just said:"There's your office, make it the Internet Department." I do so love not being micro managed.

 

#4: If I had never gone to training in Las Vegas in 1995, the GM would not be who he is today, as they gave him my job when I never came back. (this is the short version)

 

#6: His version of the tools I need and mine are tow different things.

 

Nice chatting with you, when would you like to have me as a guest? Please check out my response here: http://www.dealerelite.net/video/convert-more-leads-on-your

 

g~

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