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Leadership is essential to your customers as much as it is to your employees. Are you setting the p… Tags: top, employees Jeff Cowan Jan 28, 2015 140 views
The person who is in control in any given situation is the one who puts themself in the position to… Tags: training, performance Jeff Cowan Jan 28, 2015 228 views
Do you wear your work uniform with the same pride as you do when wearing your favorite sports team'… Tags: professional, advisor Jeff Cowan Jan 14, 2015 140 views
Watch the interview with Jim Graham, Owner of Santa Margarita Ford, to learn what Owners and Manage… Tags: professional, advisor Jeff Cowan Jan 1, 2015 146 views
Silent Night, Holy Night? Let's be sure to remember what is important during this holiday season! Tags: year, new Jeff Cowan Dec 24, 2014 83 views
There are many determinations when making this decision; your department's sales culture, the minds… Tags: profits, professional Jeff Cowan Dec 19, 2014 58 views
Jeff Cowan Dec 9, 2014 170 views
Its one thing to be the life of the party; a totally different thing to be known as the... Tags: survey, hpro Jeff Cowan Dec 4, 2014 62 views
The myth that "Putting Family Before Business Means You're Sure to Fail", and why it is just that -… Tags: increase, profits Jeff Cowan Nov 30, 2014 47 views
The debate over whether training certificates should expire continues. Here's my reasoning behind w… Tags: person, professional Jeff Cowan Nov 25, 2014 77 views
I can't think of any other job that's more fun and more exciting than the profession of selling. At… Tags: profits, retention Jeff Cowan Nov 12, 2014 194 views
The excuse "My customers don't have money" isn't new. Here's why this excuse doesn't fly. Watch Tip… Tags: d20, profits Jeff Cowan Nov 12, 2014 182 views
You may be the best at greeting customers, building rapport and asking the right diagnostic questio… Tags: customer, retention Jeff Cowan Nov 3, 2014 207 views
Tip #7 in our series presents more great tips to help you help your customers. These tips are taken… Tags: service, drive Jeff Cowan Oct 22, 2014 196 views
Leadership and Process matter more than you think when it comes to a successful service drive. Are… Tags: service, drive Jeff Cowan Oct 14, 2014 160 views
How can you tell if you are leaving money on the table in your Service Drive? If you don't know, yo… Tags: profits, dealership Jeff Cowan Oct 8, 2014 190 views
These three topics should never be discussed with customers. What do you do if THEY bring them up?… Tags: ops, dealership Jeff Cowan Sep 30, 2014 192 views
Something as easy as this, when incorporated into your service drive, can produce at least a 3/10th… Tags: ops, dealership Jeff Cowan Sep 24, 2014 138 views
Do you know the biggest reason sales are missed on the service drive? Because these three most impo… Tags: dealership, parts Jeff Cowan Sep 17, 2014 207 views
The first in a series of 10 tips taken directly from my new 2014 2-Day workshops "The 6-Step Road t… Tags: sales, advisors Jeff Cowan Sep 12, 2014 120 views
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