Best selling author TIm Sanders (The Likeability Factor and Love Is The Killer App) talks about the role of leadership in creating a corporate culture.

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Comment by Alan Ault on March 23, 2011 at 9:35pm
It has always been "the fish rots from the head" since 94 when I got it from Dave Anderson, lol
Comment by Carol A. Meissner on March 23, 2011 at 8:21pm

True for the customer experience and true for the financial controls within the firm. 

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