Engine Oil is to vehicles what blood is to human beings. It plays a crucial part in the proper functioning of your vehicle and ensures the longevity of each of its components. Over time, this engine oil starts to lose its properties that will affect the efficiency and performance of your vehicle, which is not a good thing. To ensure the top-notch performance of your vehicle, it is important that you change your bike or car engine oil at proper intervals and in a proper…
Sometimes you have to get rid of a bad apple. This article is an oldie, but goodie from our archives.
-by Sally Whitesell for AutoSuccess Magazine.
Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in…
More than ever before, customers are turning to the internet to research and shop for vehicles. This shift in behavior makes phone calls even more critical. Instead of visiting the dealership to ask vehicle questions, shoppers are turning to their phones.
In my last blog, “…
Employee engagement means a lot in car dealership business. Engaged employees can make your business and disengaged employees can't only decrease the sales but can also lead customers' dissatisfaction and efficiency in organizational tasks. In this forum posts, I am going to tell you some effective tips to keep your employees engaged.
Successful dealerships strive to recruit, hire, and retain the best-available management talent. Once that talent is on board, effective performance management processes must be in place to provide these yet-unproven (to us) managers with feedback on their work results and to ensure that they are receiving the tools and support to become high achievers. So I always ask my potential client-dealers to describe their method of evaluating the overall competence of the…
When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class, “Why do you think we spend so much time talking about the Service Department? It’s because, at a 75% gross profit margin on labor sales, this department offers, by far, the greatest incentive to increase sales. That was then, and many dealership owners and managers looked at service gross potential that way.
These days, however, I’m coaching my…
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The reason most organizations fail to achieve desired results is because they lack an effective execution process that serves as a bridge from where the organization is at, to where it aspires to go. Many organizations start the year with a…Continue
Tracking Google conversions as if they were the ultimate…Continue
Excuses are common amongst underachievers, and when you're trying to live the game changer life, the effects caused by making them are devastating to your potential. Game changers are in the habit of owning it, and not making as many excuses when…Continue
Greetings!According to our marketing and HR teams, the sitting arrangements, interior and exterior designing of dealerships matter a lot to engage the potential customers. That's why we are looking to renovate and rearrange our entire store from…Continue
I thought this would be an interesting discussion.Most people enter the "car biz" because we didn't make it somewhere else."Who would you be if you weren't in the auto industry?"Continue
Greetings!If I would say I am not terrified about the gun shooting incidents then it would be wrong. Yes, I am scared that's why our dealership planned to do all precaution to improve the security. Though we have two security guards and one computer…Continue
We all know many dealers still make money the old fashioned way, in spite of themselves. If we want to attract top notch professionals to our industry we need to be able to quickly identify attributes of the poorly managed and not employee focused…Continue
Traditional Advertising, is it truly over as many might say?I've found that there are different environments, climates and demographics that call for traditional advertising! Although Social Media is on the move and in my opinion will be sooner than…Continue
I am currently needing advice with regards to CRM software for our dealership, we have something sort of close but very antiquated, that said, I thought that I understood the functionality of said software however I may have been sort of blind to…Continue
We have agreements with about everyone....had a terrible experience with Carsdirect 72 leads 0 sales...and customers seem to use it as a wish lists...for new or used...not to mention I hate that they have a site to tell me how much I should be…Continue