Top Members 

1 Chris Vitale

Chris Vitale

Cleveland, OH, United States

2 Damian Boudreaux

Damian Boudreaux

Austin, TX, United States

3 John Sternal

John Sternal

Boca Raton, FL, United States

4 DealerELITE


Chapel Hill, NC, United States

5 Chris Saraceno

Chris Saraceno

Allentown, PA, United States

Blog Posts

First impressions still matter!

Posted by Chris Vitale on May 20, 2022 at 10:14am 0 Comments

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not only creating tension for both the customer and the sales associate, but it’s straining an already tumultuous…


How Dealers Approach Vehicle Photography Different in Today’s Digital Retail World

Posted by John Sternal on May 20, 2022 at 9:02am 0 Comments

A picture is worth a thousand words, but in today’s world of automotive digital retail it needs to be worth a thousand clicks. That’s because while more people are shopping online today for cars and trucks, they’re making many of their…


Practical Application of Ongoing Coaching and Training

Posted by Chris Vitale on May 19, 2022 at 1:44pm 0 Comments

You never hear a prize fighter say he fired his trainer directly after he won the championship belt, right? Well, that’s the whole reason why it’s important to continue coaching and training of the salespeople and BDC employees. Even after they…


Automotive Trends in a Post-Covid World

Posted by Chris Vitale on May 19, 2022 at 1:36pm 0 Comments

It’s no secret how much COVID-19 changed the automotive business. Many dealerships were shut down for months on end and others had such restrictive business practices that made it difficult to function. We’re now in a post-Covid world, and many…


Knowledge is Power

Posted by Chris Vitale on May 17, 2022 at 3:34pm 0 Comments

Make no mistake about it, car dealers have an uphill battle to fight when defending their reputation.…


Selling Service via the Telephone

Posted by Chris Vitale on May 16, 2022 at 3:35pm 0 Comments

Selling work over the phone is something that has been done since service centers opened, and this goes for independent centers as well as dealerships. Most advisors love it when they can sell work over the phone as it gives them the upper hand.…


Servicing Virtually

Posted by Chris Vitale on May 16, 2022 at 3:30pm 0 Comments

Servicing your vehicle has been an age-old activity for anyone who owns or drives a vehicle. With today’s world and technology advancing, we’re gathering new tools to enhance our daily lives on a regular basis. This includes technology in our…


ADAA Endorses Armatus Dealer Uplift as Retail Warranty Reimbursement Vendor

Posted by Linda Snyder on May 13, 2022 at 1:37pm 0 Comments

HUNT VALLEY, MD, March 31, 2022 – Armatus Dealer Uplift, the industry leader in Retail Warranty Reimbursement submissions, today announced that the Automobile Dealers Association of Alabama (ADAA) has named Armatus as the exclusive endorsed…


CXAUTO2022: Get Inspired: The Power of Great Customer Experiences!

Posted by DealerELITE on May 13, 2022 at 10:39am 0 Comments

BOULDER, CO — May 1, 2022 -- Thought Leadership Summits, Inc. (TLS), is back in person for CXAUTO Summit Series to be held at the…


Customer Lounge: Friend or Foe?

Posted by Chris Vitale on May 9, 2022 at 1:00pm 0 Comments

You’ve had one customer on a test drive, your next appt just showed up an hour early, and somehow you were the…


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