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DTSTART:19700308T020000
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UID:5283893:Event:420388
DTSTAMP:20260428T181237Z
SUMMARY:Dealers View of Warranty: SGS Dealer Satisfaction Survey with 
 Warranty Administration in Brazil
DESCRIPTION:Objective\nThe objective of the one hour complimentary web
 inar (45-min presentation / 15-min Q&A) is to share the results of the
  2014 SGS Dealer Satisfaction Survey with the Warranty Processes and G
 oodwill/Extended Service Contracts handling in Brazil.\nAgenda\nThe we
 binar will discuss further information about:\n\nFor which brand group
 s dealers find warranty easy to work with\nDealer Satisfaction with th
 e key warranty tools field force, hotlines and audit\nDealer Satisfact
 ion with the level and administration of goodwill\nDealer Satisfaction
  with the level and administration of extended warranties\nAnalysis of
  the Dealers' Verbatim answers\n\nBackground\nThis event is a part of 
 the 2014 SGS webinar series aimed at helping automotive manufacturers 
 and brand owners continually enhance customer experience. SGS is runni
 ng a range of webinars aimed at supporting organization in this missio
 n. This survey is part of SGS Global Warranty Satisfaction survey con
 ducted in Europe, US, China, Brasil and Argentina during the course of
  2014. It is the first ever multi-continent warranty satisfaction surv
 ey for the automotive industry and follows the two previous surveys pe
 rformed by SGS in Spring 2012 in the main European markets and 2013 in
  the US. Conducted on 300 dealers over 15 brands in Brazil, the resul
 ts of this unique industry study will enable those responsible for war
 ranties at vehicle manufacturers to understand their brand’s positio
 n compared to the competition. It gives a clear benchmark for the warr
 anty controlling processes of hotlines, field force and audits. The su
 rvey, conducted between February and March 2014, indicates overall sat
 isfaction with the ease of warranty handling, goodwill policies and ex
 tended warranty programmes, with findings based on high-level analysis
  that lends support to the conclusions of this paper. The goal was to
  evaluate franchised dealers satisfaction of the key tools for modern 
 warranty management.\nThe focus of the study was the overall processes
  and dealers’ perception of the warranty management system – evalu
 ated in four main areas:\n\nEase of conducting business\nWarranty cont
 rol mechanisms\nGoodwill  and extended warranty\nWarranty and payment
  terms\n\nIn particular, warranty management that involves OEM personn
 el and their service providers, each of whom plays a vital role in the
  cost structure of an OEM, was researched.\nPresenter\nMr. Roland Gage
 l, SGS Global Sector Manager - Automotive Click to Register for the S
 ession02:00 p.m. London (GMT Summer Time)03:00 p.m. Paris, Berlin, Mad
 rid, Amsterdam (Central European Summer Time)10:00 a.m. Brazil (S. Ame
 rica Eastern Standard Time)09:00 a.m. Santiago (S. America Western Sta
 ndard Time) You will receive logistics upon registration. We hope to 
 see you there. *This webinar will be recorded and made available 24-4
 8 hours after the live event. For more information, please contact: 
 Outi ArmstrongSGS1 Place des Alpes1211 GenevaSwitzerlandt: +41 22 739 
 9161\n\nFor more information visit https://www.dealerelite.net/events/
 dealers-view-of-warranty-sgs-dealer-satisfaction-survey-with-1
DTSTART;TZID=America/New_York:20140521T140000
DTEND;TZID=America/New_York:20140521T150000
CATEGORIES:webinar
LOCATION:Online
WEBSITE:http://www.sgs.com/en/Our-Company/Events/2014/05/Dealers-View-
 of-Warranty-SGS-Dealer-Satisfaction-Survey-with-Warranty-Administratio
 n-in-Brazil.aspx?wt.mc%20id=ev140316
URL:http://www.sgs.com/en/Our-Company/Events/2014/05/Dealers-View-of-W
 arranty-SGS-Dealer-Satisfaction-Survey-with-Warranty-Administration-in
 -Brazil.aspx?wt.mc%20id=ev140316
CONTACT:
ORGANIZER:
ATTACH;FMTTYPE="image/jpeg":
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Nelirene
  Dablio":https://www.dealerelite.net/profile/NelireneDablio
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