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DTSTAMP:20260429T061403Z
SUMMARY:FREE Webinar: The 5 Laws of Excellence in Every Phone Call
DESCRIPTION:The telephone is one of the oldest technologies in the dea
 lership and arguably one of the most effective. Surprisingly, in most 
 dealerships, it is also the most overlooked.\nAccounting for more than
  50% of all dealership interactions with your customers, the telephone
  defines your company’s commitment to customer service and is the ea
 siest way to compel shoppers to want to do business with you.\nIf you 
 or your employees haven’t yet mastered the telephone, your dealershi
 p is literally losing millions!\nJoin us for this free 1 hour webinar 
 as Greg Wells discusses the 5 Laws of Excellence in Every Phone Call. 
 Properly executed, these 5 elements will change your dealership’s cu
 lture, cause you to sell and service more cars and turn more customers
 , vendors and employees into advocates of your company.\nIn this webin
 ar you will learn:\n\nThe best ways to manage call flow\nHow to talk t
 o customers and why it matters\nThe power of basic phone etiquette \n
 How to measure progress\nMaking it all stick!\n\nIf you are ready for 
 the huge benefits that come from mastering the 5 Laws of Excellence in
  your phone calls, then you simply can’t miss this presentation!\nPR
 ESENTER: Greg Wells is the President of AllCall Automotive Contact Cen
 ters, a US based company providing a unique menu of services for forwa
 rd thinking dealers and GM’s in the US and Canada. The company focus
 es on BDC and Internet Sales solutions by facilitating the launch and 
 ongoing support of an in-dealership BDC and offering an outsource serv
 ice as well. The company’s Kentucky based contact center is staffed 
 with expert communicators and is a breeding ground for best in class p
 rocesses. Starting his first BDC in 1993, Greg has experienced the evo
 lution of the Internet and automotive call centers. As Senior Partner 
 at Kain Automotive and founder of AllCall, Greg has trained and consul
 ted with hundreds of dealerships and thousands of dealership frontline
  employees. Greg’s knack for making the complex sparkle with simplic
 ity and his born-from-experience teaching style has made him a popular
  speaker at many events including GM ESummit 4.0, Digital Dealer, Indu
 stry Summit and many dealer groups, 20 groups and industry workshops. 
 Greg can be reached at greg@myallcall.com.\n\nFor more information vis
 it https://www.dealerelite.net/events/free-webinar-the-5-laws-of-excel
 lence-in-every-phone-call
DTSTART;TZID=America/New_York:20130912T120000
DTEND;TZID=America/New_York:20130912T130000
CATEGORIES:webinar, free
LOCATION:http://www.dealeron.com/webinar/events/the-5-laws-of-excellen
 ce-in-every-phone-call/
WEBSITE:http://www.dealeron.com/webinar/events/the-5-laws-of-excellenc
 e-in-every-phone-call/
URL:http://www.dealeron.com/webinar/events/the-5-laws-of-excellence-in
 -every-phone-call/
CONTACT:
ORGANIZER;CN="Eliana Raggio":https://www.dealerelite.net/profile/Elian
 aRaggio
ATTACH;FMTTYPE="image/jpeg":http://storage.ning.com/topology/rest/1.0/
 file/get/2632983479?profile=original
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Eliana R
 aggio":https://www.dealerelite.net/profile/ElianaRaggio
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